100% full Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
1 comment

Beware of Rock Auto!

I ordered a fan motor for passenger side of Accord LX and was sent the driver side motor. I was told to send it back and the correct one would be sent. When the replacement part came it was the same wrong part. I am then harrassed by rep that I had ordered incorrect. I end up having to send in pictures of my part and their wrong part so that they can update their calalog. They send me a return label, but tell me that they will not send the correct part unless I pay again and that the credit for the original will not be applied until 3 days or more after the package arrived to them. I spoke to her supervisor and got the same response. After calling back to get a higher official with the company, I was told the same thing.

It shows that they are not considerate of your time, even when they are completely at fault, not to mention I helped straighten out their catalog.

I will never use them again.

Reviewer is in unhappy mood. This person is quite happy with prices and stated that there is a room for improvement of catalog not correct cust service did not care. Please immediately contact the author of this review to discuss "item cataloged wrong and very poor customer service" of fan motor and associated monetary loss in the amount of $150. Rockauto needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned fan motor in their reviews. You may find this information helpful for further shopping at Rockauto.

Had an Experience with Rockauto?

Write a review


Terms of Service
Post Comment
San Antonio, Texas, United States #1275905

I have been on both sides with these guys where they ran out of what I ordered but called to see if it was ok to ship the higher priced parts at no extra charge.Conversely down the road however, I got into with them over a part that didn't fit because they said I ordered wrong year model and had to pay return shipping.

The trick with these guys if something goes wrong is to always say part is defective : no matter what.Get your refund and move on down the road.

You May Also Like

Rockauto - 2 Orders = 2 Defective Parts = 2x The Work = 2x The Shipping = Never Again Rockauto "Never again will I buy from a company who sells what appear to be the manufacturers defective garbage. NEVER EVER AGAIN! First order I had to replace a thermostat... that..." Read more Rockauto - Received Part Missing Critical Seal/Washer Rockauto "I recieved a brake hoses (right & left), one was in sealed package the other was not in a package at all and was missing the special crush washers needed..." Read more Rockauto - Car Oil Pump Review Rockauto "Bought a brand new oil pump from rock auto had it on my vehicle 6 or 8 months and 1 of the tangs that drives the pump from the distributor..." Read more Rockauto - Purchased a Truck Carpet, Arrived Covered in Grease Rockauto "Purchased a Truck Carpet, Arrived Covered in Grease. Contacted RockAuto.com and sent them photos. Response was: "I can see some small grease marks, but only on what appears to be..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Hughes Federal Credit Union Ripped Me Off! Hughes Federal Credit Union "Account had $50 taken out for "INACTIVE DORMANT FEE" Without my knowledge or consent. I have been with this bank for over 10yr & never had this happen Account had..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more