Red Lodge, Montana
0 comments
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Shipping has always been a problem with them.They don't package things well enough to avoid damage.

Related: Rockauto refused to cancel my order & charged me return shipping.

The latest pile of project parts I bought had such a problem. I had looked over, but not noticed, a bend in the port of the a/c condenser. 6 months later I got to the final portion of my project to find the bend. I called them up but they will give no consideration for anything over 30 days.

I'm out 70$. Really the price is cheep enough to keep me coming back to try again. If I get another one that is broken and they don't help me out, I would have been better off to buy one twice as much from a more reputable company. This is also cutting into my time as I wanted to have the thing fixed for a family vacation.

Check your orders extremely carefully.and get right on them.

Review about: Air Conditioner Condensor.

I didn't like: Shipping, Refund policy for defective item, Delivery, Packaging.

Review #892633 is a subjective opinion of a user.

2.7
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Turnaround Time
Website
Staff
Value for money
Product or Service Quality
Diversity of Products or Services
Price Affordability
Reliability
PRODUCT OR SERVICE Rockauto Shipping Service
Reason of Review / Monetary Loss Damaged or defective / $70
Preferred solution Let the company propose a solution

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