Rockauto - Horrible packaging. Customer service a black hole after 30days.

Shipping has always been a problem with them.They don't package things well enough to avoid damage.

The latest pile of project parts I bought had such a problem. I had looked over, but not noticed, a bend in the port of the a/c condenser. 6 months later I got to the final portion of my project to find the bend. I called them up but they will give no consideration for anything over 30 days.

I'm out 70$. Really the price is cheep enough to keep me coming back to try again. If I get another one that is broken and they don't help me out, I would have been better off to buy one twice as much from a more reputable company. This is also cutting into my time as I wanted to have the thing fixed for a family vacation.

Check your orders extremely carefully.and get right on them.

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Diversity of Products or Services
Value for money
Product or Service Quality
Turnaround Time

  • What I liked
      No items
  • What I disliked
    • Shipping
    • Refund policy for defective item
    • Delivery
    • Packaging

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Air Conditioner Condensor
Review category
review #892633 by

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