Not resolved
1.8
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

I SPECIFICALLY ordered this part in time to be shipped and paid for overnight shipping so I would have this part by Friday 7/14.On Friday at approximately 3pm I looked at my Fedex Tracking # which still stated Label Created or something to that effect.

I called Rock auto customer service where I was told That happens sometimes and it doesnt update until its delivered, give it til the end of business today. Your package was picked up At about 4:30 I looked at the tracking again at which time it said Package picked up. Call#2 to customer service where I was again told Your package was picked up, it must have been left on or forgotten on the truck and it was FedExs Fault SO I call fedexthey stated in great detail the exact transaction between Rockauto and FedEx.THE LABEL WAS CREATED ON THURSDAY AND PICKUP WAS SCHEDULED BY ROCKAUTO FOR FRIDAY.They also informed me that if I needed the package ASAP (Delivered Saturday) that if Rockauto contacted them in the next hour or two that it could be redirected. Call #3 to Rockauto.Where I was promptly told that There was nothing they could do at which I informed them, FALSE, there indeed was a course of action that could be taken but they didnt WANT to, and that I wished to speak to a Manager.

I was told I would be contacted by a manager as soon as one was free. This was about 6pm on Friday 7/14.

Here I sit typing this email on Monday Morning, without an air conditioning part for the only car that needs to transport a 3 month old I needed fixed Friday, ALL weekend plans were disrupted, and still no call from a manager who could do something.I will also be forwarding a copy of this email to members of the Taylor family for their consideration.

Review about: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $50.

Preferred solution: Full refund.

I didn't like: Lack of action.

Had an Experience with Rockauto?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Rockauto - Caliper Honda Accord no waranty defective part outside UAS Rockauto "I live in Holland and had a very bad experiende with RockAuto I ordered 26 january a caliper 43018-TA0-A01 for my European Honda Accord 2009. This part is 100% identical to Acura..." Read more Rockauto - Horrible packaging. Customer service a black hole after 30days. Rockauto "Shipping has always been a problem with them. They don't package things well enough to avoid damage. The latest pile of project parts I bought had such a problem. I..." Read more Rockauto stole $68.50 with no replacement.  Rockauto " I purchased the MOOG 81045 rear coil springs for my 06’ T4R V6 4.0L. I had my mechanic installed the spring but as soon as I drive of..." Read more RockAuto, rude Racists, lied about messing up shipping, slow to refund Rockauto "Paid for a part and shipping, RockAuto made a mistake and stopped shipment, then blamed Fedex, Having contracts with Fedex, My commercial account rep at Fedex was able to determine..." Read more Hughes Federal Credit Union Ripped Me Off! Hughes Federal Credit Union "Account had $50 taken out for "INACTIVE DORMANT FEE" Without my knowledge or consent. I have been with this bank for over 10yr & never had this happen Account had..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more