They do not have a customer service dept. at all.
If you have an issue good luck jumping through online hoops to get it resolved. Will never shop there again! Talked to their secretary at the corporate offices since he was the only one contactable and told him as much before writing this review.
Moreover there website is difficult to navigate to what you are searching for, and many things on there are not described well enough for you to choose the correct part without some guesswork. They have a large selection of stuff, but without knowing what you are buying, and with zero support from their end ebay is more reliable...!
Review about: Rockauto Customer Care.
Reason of review: Poor customer service.
I liked: Have a good selection.
I didn't like: Are not a responsible company.