Carson, California
Not resolved

There return exchange wanted me to pay for them shipping me used and opened shocks and the two rear are different. I emailed and they just keep saying the same thing, whats different, they have different stamping on the shocks! They ignore the fact they were already opened, I paid for NEW matching shocks.

Related: Rockauto - Horrible Customer Service Reps

I will never spend a dime with this crooked company.

As photo shows the shocks are different and one was used.

You cannot talk to a live person at the company only email.

I will post on there Facebook how crappy they are daily and I encourage others to do the same.


I liked: Will never buy from them again.

I didn't like: Customer service terrible, Customer service.

Review #863987 is a subjective opinion of a user.

PRODUCT OR SERVICE Rockauto Customer Care
Reason of Review / Monetary Loss Shipped used and mismatched parts and refuse to replace / $60
Preferred solution Deliver product or service ordered

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