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3.4
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2 comments

Ordered a part from Rockauto.com, they shipped a part that does not fit my car. I tried calling customer service, they do not allow phone calls to their customer service department.

Their website said that I would have to pay for the return shipping to get a refund. It was 100 percent their fault for shipping a part that they said would fit my car. The part they shipped was for cars built between 2012 and 2017. My car is a 1995.

Their website said the part would fit my 1995. Physically impossible, looks nothing like my required part.

First photo is what I needed. Next two are of what they shipped.

Product or Service Mentioned: Auto Part.

Reason of review: Not as described.

Monetary Loss: $165.

Preferred solution: Full refund.

I didn't like: Customer service or return website procedures.

Company wrote 0 private or public responses to the review from Feb 16.
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Anonymous
#1441457

Their customer service is absolute garbage. They figure they can just bone you because they've got a million other customers across the country.

Sad part is, they're probably right... and they're too big to care.

I for one will never buy anything from them again.Mike: The FTC can't do anything. They didn't refuse to take the part back, they refused to pay for return shipping.

Anonymous
#1433914

contact the FTC and file a complaint

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