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STAY AWAY FROM ROCKAUTO

1.0
Details
RockAuto is terrible! Zero customer service. I have been a customer of Rockauto for 15 years and they have had a few bad parts but i could contact customer service and they fixed the problem, however my last two orders have been total cluster F#$%s and i even email customer service and no response. Just trying to do a simple return is a major headache now. I just wanted a refund for a defective caliper and the only return label that will print is for a core return, if I try to get the refund the website wants me to buy a replacement first pay for that then wait until i receive the new part then start a refund. Its totally absurd, now i have to contact paypal dispute the charges blahblahblah HEADS UP : STAY AWAY FROM ROCKAUTO
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Review
#1730336 Review #1730336 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

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Rockauto review in Philadelphia, Pennsylvania: The parts I ordered they are defected

1.8
Details
The front struts is defective im so upset how can u help me please we need the car to get around please help
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#1706306 Review #1706306 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Rockauto review in Milton, Pennsylvania: Questions about a return

I was calling to ask why i am being charged a return shipping fee.after i already paid a fee to have it shipped I now have close to almost $60.00 in shipping costs. I love that prices are cheap but would be nice to speak with a live person with any questions you might have. I would greatly appreciate a full refund in amount i paid for the merchandise.
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#1655137 Review #1655137 is a subjective opinion of poster.

Rockauto review in Irwin, Pennsylvania: Cannot find a recent order number

Orderd a a/c condenser last month August 2019 and it’s leaking, went to ck on the order number to process the return and cannot find it , searching by email did not bring that one up , but we checked our bank statement and it’s on there as a decduction
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Review
#1652416 Review #1652416 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review in Pittsburgh, Pennsylvania: Problems ordering

1.0
Details
I placed an ordering using paypal and my bank was still charged casusing me to overdraft. I was trying to speak to a person to find some sort of resolution
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Review
#1630369 Review #1630369 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review in Chambersburg, Pennsylvania: About part i purchased

1.0
Details
Need someone to talk about a problem very dissatisfied customer!!!!
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Review
#1608805 Review #1608805 is a subjective opinion of poster.
Product
Auto Part
Cons
  • Quality of my purchase
Reason of review
Warranty issue
Preferred solution
Full refund

Rockauto review in Philadelphia, Pennsylvania: Having trouble returning the coore

Need to talk to alive person in order to solve the problem
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Review
#1606551 Review #1606551 is a subjective opinion of poster.
Reason of review
Return the coore

Rockauto review in Pittsburgh, Pennsylvania: Still needed still compressor

2.3
Details
ordered gabriel rear struts .got them on time but both upper strut mounts were off by at least 90 degrees.so i still had to go out and rent a spring compressor to compress the the spring and rotate the upper strut mount.so quick and easy mount strut not really dont know if they assembled at warehouse or gabriel did but someones diagrams are wrong
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Review
#1570244 Review #1570244 is a subjective opinion of poster.
Pros
  • Received on time
Cons
  • That upper strut mounts were off line with the car
Reason of review
Bad quality
Loss
$60
Preferred solution
Price reduction

Rockauto review in Manheim Township, Manheim Borough, Pennsylvania: No one can help and I’m set back many days because of his issue

Rockauto review - No one can help and I’m set back many days because of his issue
I have ordered a part and received it with missing parts. No spacer as advertised.
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Review
#1567491 Review #1567491 is a subjective opinion of poster.
Product
Auto Part
Cons
  • Not getting my whole order as advertised
Reason of review
Not as described/ advertised
Loss
$48
Preferred solution
Deliver product or service ordered

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Latest Question

Rockauto Questions

Rockauto review in Wilkinsburg, Pennsylvania: Reutrn

Could not reach anyone of customer service it directed to the website and I already tried that
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#1547508 Review #1547508 is a subjective opinion of poster.