Rockauto - Poor Dayco timing belt kit quality - no help from so-called customer service
Bought Dayco timing belt kit WP199K1AS, as it had gaskets/ oil seals other kits lacked.Installed all seals and parts; after less than 2 weeks,the engine jumped timing, shutting down the engine and necessitating a tow at 10:00 in the evening.
The cause - water pump pulley sheared off, trashing timing belt! Tried to return for refund, but customer service adamantly insists ALL parts must be sent back - including the already installed oil seals/gaskets not associated with failure!
Sorry, not tearing down engine again and leaving me without transportation to get refund for a rather mediocre kit, unless they're willing to overnight better quality parts and pay for the labor in removing the (presumably) good parts.Now I know better.
More Review Details
|Product or Service Quality|
|Value for money|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
- Information on website
What I disliked
- Customer service terrible
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I ordered a Precise brand fuel pump and the pump screen required for warrantee of the pump. I received a defected pump with a crack by the negative wire hook..."
- "Paid the money up front as requested. Got the engine 3 days past time promised. Engine in horrible shape pics show broken parts and plastic pieces in cylinder heads. SW..."
- "I wish I had discovered this website before I had a horrifying car buying experience with CarMax. I didn't know this was the way car buying was supposed to be...."
- "I bought a jar of Tostitos Cheese dip and not only did it have mold in it, it had something resembling a large insect larva. The larva looked as though it..."
- "I thought my Lennar complaint was awful then I read about Ruth in Pearland, Texas. They purchased a Lennar Home with a cracked concrete slab which was not disclosed..."
- "Before you use The Lending Club The Lending Club also LendingClub.com is popular in searches for personal, signature and all purpose loans. They are on other sites as well touting 10..."
- "Tried to order a watch online from replicahaus.ca for my daughter for Christmas. They sent the wrong watch and tried to tell me I was the one who screwed up..."
- "11/27/16 - My computer finally died, so I decided to shop around for a new gaming rig. I came across Xidax computers and liked what I saw. Since it is..."
- "I ordered something on ali express and made payment through my debit card. Amount got debited from my account. but i cancelled order before verification. although payment has been made..."