Washington, District Of Columbia
0 comments
Not resolved

Bought Dayco timing belt kit WP199K1AS, as it had gaskets/ oil seals other kits lacked.Installed all seals and parts; after less than 2 weeks,the engine jumped timing, shutting down the engine and necessitating a tow at 10:00 in the evening.

The cause - water pump pulley sheared off, trashing timing belt! Tried to return for refund, but customer service adamantly insists ALL parts must be sent back - including the already installed oil seals/gaskets not associated with failure!

Sorry, not tearing down engine again and leaving me without transportation to get refund for a rather mediocre kit, unless they're willing to overnight better quality parts and pay for the labor in removing the (presumably) good parts.Now I know better.

Review about: Dayco Wp199K1As.

I liked: Information on website, Price.

I didn't like: Customer service terrible.

Review #830824 is a subjective opinion of a user.

3.5
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Billing Practices
Turnaround Time
Value for money
Website
Diversity of Products or Services
Reliability
Customer service
Staff
Reason of Review / Monetary Loss Poor customer service / $70
Preferred solution Full refund

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