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Timothy A Jdz

Haven't gotten my part's

Top question

I haven't received my part's , scheduled delivery was for Wednesday November the 7th. FedEx email saying shipping exception , multiple shipping labels on package . I need your help on this matter.

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3 comments
PissedConsumer Official
On Behalf of PissedConsumer Help Center

According to the information provided on the RockAuto Help page, the company and the carrier use the same tracking information you see on the carrier’s website. That’s why, they can’t provide you with more details. If more than 7 business days have come since the last update, RockAuto can start a trace. If you want to start the investigation, follow the steps below:

  1. Find your order on the Order Status & Returns page
  2. Click “Arrange a Return / Report a Problem” next to the missing parts
  3. Specify the quantity missing and select “Package Not Received”
  4. Answer a few question to determine the cause of the problem and how you would like to proceed if missing parts can’t be found

1
Guest

my name is Butch Williams. 209south 11th street- Wymore Nebr 68466!! I ordered parts for a 1955 ford Fairlane22 3.6. Which some parts received !!!! But I never received the rest of the order which is Spark pluqs _6 # NGK 2438 Spark Pluqs Wire Set -6 #29638 Distributor Cap -1 #5d1134 Tune up Kit-1 #8t1036 Which I would like to check on these parts if you would PLEASE !!!!! THANK YOU ! for your time.

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Irene Moore

Shopping Expert

According to RockAuto Customer Help Center, if you haven’t received all items from your order, you should report a missing item:
  • Find your order on the RockAuto Order Status & Returns page
  • Click “Arrange a Return/Report a Problem” next to the missing part(s)
  • Specify the quantity missing and select “Missing Part” or “Package Not Received” (whichever is true) as the reason for the report
The system will ask you a few questions to determine the cause of the problem and how you would like to proceed if the missing parts cannot be found.

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Lesli Qgo

I received my part but it was the wrong color i want to how to exchange it are how i go about talkin...

I received my part but it was the wrong color i want to how to exchange it are how i go about talking to someone

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Shalane Zal

I received my part catalytic converter for 2014 Honda civic hybrid and I installed after 3 weeks check engine light coming on again and not pass inspection That’s first time happened to me with rock auto so I need to return it

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Delbert S Zmu

How do I return a part without coasting more to ship it then I paid for it

I don't need the part it is my wheel hub bearing that was the problem I've already ordered that part from you

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1 comment
Alfonso B Jho

You guys sent me the wrong part I asked for a driver's side mirror for a 2016 Jeep Grand Cherokees limited edition how do I return this and receive the right package

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Shannon L Ken
Verified Reviewer

I want to make a return and it will not let me print return label. I have tried 10 times

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1 comment
Guest

If you have another CPU laptop use it, it should let you print, it did for me.I had the same problem.

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Evan A Noq

How to return item & get a credit

Wrong part

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1 comment
Evan A Noq

Ordered a 10 inches drum and need a 11 inch for my dodge d100 custom because I ordered the wrong part

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Melvin G Mlj

How can I find a car part

I’m trying to price a crankshaft kit for my 95 mustange g.t 5.0 302l manuel

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1 comment
Jack Nolan

Auto Expert

According to RockAuto Support, you can search by a part number. Click the "Part Number Search" tab at the top of the page called Help with Finding Parts for Your Vehicle. Enter the part number then click "Search". You do not need to select manufacturer or part group, but you can limit results by brand or part type using the drop-down lists (and then click "Search" again).
If you know the name of the part, start typing the name of the part in the "Find Category" box -- it will display a drop-down list of possible matches.
If one looks right, use your mouse, or down-arrow then Enter, to choose it to highlight all categories which contain part names matching your entry.

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Doris B Vdp
Verified Reviewer

How do I cancel the trial membership ASAP

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1 comment
Jack Nolan

Auto Expert

Rockauto does not provide any information about the trial membership on the company website. As stated at rockauto.com, Rockauto accounts are an optional feature to help you keep track of your order history and to make shopping for parts even easier.
To get more information about the Rockauto services, please contact the Rockauto customer care team by email at service@rockauto.com.

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George C Wxg
Verified Reviewer

part # 6820****AB two shown one 49.79 one 129.79 what is the difference ?

I know both will fit, just asking he difference between the two, such as quality

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1 comment
Jack Nolan

Auto Expert


Unfortunately, Rockauto does not provide any information about what may be the difference between the parts on the company website. Please contact the Rockauto customer care team by email at service@rockauto.com.

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Lazaro A Xzl

I accidentally put the wrong vehicle info in and I ordered the wrong parts how can I return the pars and get the right one

I have a new cell phone number

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1 comment
Jack Nolan

Auto Expert

According to the Rockauto help section, the company accepts returns within 30 days. You should be able to arrange your return on the Order Status & Returns page at rockauto.com/orderstatus/orderstatus.php.

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Mark B Hjr

Do you carry 2007 Toyota Tacoma front seat lift kit

I want a 2007 Toyota Tacoma front seat lift kit

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1 comment
Jack Nolan

Auto Expert

You may try to find the required items for your vehicle at rockauto.com/en/catalog/toyota,2007,tacoma,2.7l+l4,1434688,suspension,lift+kit,7549.
Please note that Rockauto does not have a customer service phone number to provide assistance over the phone. Their customer service resources should be available 24/7 online.

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Eric C Rud

Are they same on intake and exhaust bank1?

We have 2010 saturn outlook behicle and we ordered

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1 comment
Jack Nolan

Auto Expert

You may try to find the required items for your vehicle at rockauto.com/en/catalog/saturn,2010,outlook,3.6l+v6,1446421. Please note that Rockauto does not have a customer service phone number to provide assistance over the phone. Their customer service resources should be available 24/7 online.

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Chris C Qqh
Verified Reviewer

I bought an alternater last year-do you accept the core and pay me for it.

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1 comment
Jack Nolan

Auto Expert

According to Rockauto FAQs the manufacturer will not refund your core charge if your old part cannot be rebuilt. If you believe your old part qualifies for a core refund you should go to rockauto.com/orderstatus/orderstatus.php and obtain return instructions and a discounted shipping label.

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Jack W Vya
Verified Reviewer

Do they do men they will get the engine Tech master rebuild kit mkn 133p in stock

Have been trying to order this kit for the last 2 weeks but it keeps saying out of stock

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1 comment
Jack Nolan

Auto Expert

According to the Rockauto help section, the company does not provide any information about when the parts will be back in stock on the company website. To be notified when the item is in stock, you can sign up for an Availability Alert at rockauto.com.

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Carlita R
Verified Reviewer

How to get store credit

How do i get a new part i sent the other part back wrong part for my car brand new

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1 comment
Jack Nolan

Auto Expert

According to the Rockauto support section, when generating a return label at rockauto.com, you should be able to select Store Credit.

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Keith F Upj
Verified Reviewer

How much is next day shipping?

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Jack Nolan

Auto Expert

According to the Rockauto help section, shipping costs depend on the size and weight of the parts, your location, and current carrier rates.
To view the shipping price, you can add items to your shopping cart, enter your country and postal code.

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Anber B
Verified Reviewer

What is the cheapest battery I can purchase for my 2009 Dodge avenger

2.4 l 4 cylinder

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1 comment
Jack Nolan

Auto Expert

You can find a list of available batteries for your 2009 Dodge Avenger at rockauto.com/en/catalog/dodge,2009,avenger,2.4l+l4,1444138,electrical,battery,2476.
You can also use the Rockauto search functionality to find the required parts for your auto.

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Miguel M Map

When is my part coming to my house

I’m still waiting on my part when cv axle for both sides coming

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1 comment
Jack Nolan

Auto Expert

According to the Rockauto support section, when placing the order at rockauto.com you should see the estimated delivery time. You can also track the status of your order on the Rockauto order status page at rockauto.com/orderstatus. You will need to enter the email address or phone number associated with your order as well as the order number.

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David S Krb

Can I return a part that I didn’t use or need and get a full refund

I ordered a fuel pump for a 2010 Ford explore and I don’t need the part I haven’t even taken it out of the box can I get a refund on this please

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1 comment
Jack Nolan

Auto Expert

According to the Rockauto return policy, to set up a return, please follow these steps:
  • find your order at rockauto.com/orderstatus;
  • click 'Arrange a Return / Report a Problem' next to the part to be returned;
  • specify the quantity being returned, and the reason for the return;
  • answer the questions asked by the system;
  • follow the instructions.

Please note that parts must be returned in their original boxes and may not be refundable if the original box is defaced.

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Cynthia J Skd
Verified Reviewer

Do you have an abs

If i send you an old hydraulic abs brake booster for a 1991 Chrysler imperial could you repair the old one and send it back to me

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1 comment
Jack Nolan

Auto Expert

Rockauto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. They don't repair any parts. Rockauto is a parts catalog.

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carlos l Bdw

When will you ship the parts

I have not received confirmation number for my order

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1 comment
Jack Nolan

Auto Expert


According to Rockauto shipping policy orders ship within one business day unless a delay is noted in the part listing. To see estimated delivery times, add parts to the cart, then select your country and enter your postal code. If you haven't received any email, contact Rockauto customer service via email service@rockauto.com.

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