Rockauto Questions and Answers
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I haven't received my part's , scheduled delivery was for Wednesday November the 7th. FedEx email saying shipping exception , multiple shipping labels on package . I need your help on this matter.
I have ordered few parts on October 13th and i received email with confirmation number ,but no router number still .The package is going to Lithuania.Order nr. 122823491.Please if you could check it if everything is ok.Thank you.
What is the deadline to return parts
What is the deadline to return part wrong part too big
Verify if i purchased correct part
I purchased a replacement radiator gor my 2008 chevrolet silverado. Engine is 5.3 automatic.
The part i purchased was the Denso 2219011, it seems to be the same size and all my issue is that it has two more connection ports that my original radiator doesn’t have.
I have read articles about them being for lines for transmission cooler. My question is did i order the wrong part or do they just stay unused?
I bought apart last summer. threw the invoice away and don't remember if you charged me sales tax.
Are these the correct parts
I ordered pads and rotors kit but the rotors are smaller than the ones that came off and thinner I’m just making sure I was sent the correct parts
How do I send back my calipers so I can get my core charge back
how can i get you to send me a replacement part & not pay another core charge?
I purchased a TIPM control module for my 2008 PT Cruiser. It was defective and I want to order a replacement...
But I have to pay another "core" charge when I order the replacement. It would be easier for me to get the replacement bought and sent to me. without paying another core charge. Then after it is installed, I can send back the defective one and get reimbursed for the replacement.
PS: I am not a PISSED customer -- I am just trying to find out about the possibility of getting my warrantied part replaced without having so much cash outlay... The core charge in this case is about $220.00.
Why can't I shop to my house
My zip code is 80223 and it says I can't stop to my house because of some taxes you can't collect please help me resolve this issue
Why haven’t I received my confirmation for my order ?
I haven’t received order confirmation.
I haven’t received my order and I paid for overnight delivery Fedex says they don’t have it can you send it again?
I ordered a wire harness on 9/12/19 and paid for overnight delivery,Fedex said they don’t have it I am totally disabled and depend on car, this could be resolved easily if I could speak to someone unfortunately you do not have customer service so I cannot speak to anyone at rock auto
120151369 good /120150545 extra one
They send the first order then next day the second order can don’t want to be charge for second order want to send it back but can find my order with my email address so what can I do???????order number120151369 is good. Order number120150545 is good but don’t need the second order thank you
How do I get a return label.
I bought a radiator for your company they sent me a return label it has expired I need another one.
I placed my order last weekend and I have not recieved my parts
How can i get a refund
I only had my part for two months and it went out a few weeks ago, I purchased a ac compressor in june
Did you receive my order
I didn’t get a email confirmation for my order for a power steering pump hose for a 01 chevy 2500 my name is Matthew Behrendt please let me know ASAP
I accidentally pushed the part was used
I accidentally pushed the part was used on my vehicle, now it just says none refundable. Is there a way I can change this option due to the fact it's the wrong part
2011 MITSUBISHI RVR REAR HUB ASSEMBLY DOES IT COME WITH ABS RETAING RING
How do I return a wrong part
I received my window regulator and it was the wrong one