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#13834

Haven't gotten my part's.

I haven't received my part's , scheduled delivery was for Wednesday November the 7th. FedEx email saying shipping exception , multiple shipping labels on package . I need your help on this matter.

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by On Behalf of Pissed Consumer Help Center #1610326

According to the information provided on the RockAuto Help page, the company and the carrier use the same tracking information you see on the carrier’s website. That’s why, they can’t provide you with more details. If more than 7 business days have come since the last update, RockAuto can start a trace. If you want to start the investigation, follow the steps below:

  1. Find your order on the Order Status & Returns page
  2. Click “Arrange a Return / Report a Problem” next to the missing parts
  3. Specify the quantity missing and select “Package Not Received”
  4. Answer a few question to determine the cause of the problem and how you would like to proceed if missing parts can’t be found

by #1654048

my name is Butch Williams. 209south 11th street- Wymore Nebr 68466!! I ordered parts for a 1955 ford Fairlane22 3.6. Which some parts received !!!! But I never received the rest of the order which is Spark pluqs _6 # NGK 2438 Spark Pluqs Wire Set -6 #29638 Distributor Cap -1 #5d1134 Tune up Kit-1 #8t1036 Which I would like to check on these parts if you would PLEASE !!!!! THANK YOU ! for your time.

by #1657369

According to RockAuto Customer Help Center, if you haven’t received all items from your order, you should report a missing item:
  • Find your order on the RockAuto Order Status & Returns page
  • Click “Arrange a Return/Report a Problem” next to the missing part(s)
  • Specify the quantity missing and select “Missing Part” or “Package Not Received” (whichever is true) as the reason for the report
The system will ask you a few questions to determine the cause of the problem and how you would like to proceed if the missing parts cannot be found.

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#172296

I received my part but it was the wrong color i want to how to exchange it are how i go about talking to someone

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by #2311872

I received my part catalytic converter for 2014 Honda civic hybrid and I installed after 3 weeks check engine light coming on again and not pass inspection That’s first time happened to me with rock auto so I need to return it

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Question:
#158538

How do I return a part without coasting more to ship it then I paid for it.

I don't need the part it is my wheel hub bearing that was the problem I've already ordered that part from you

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by #2300842

You guys sent me the wrong part I asked for a driver's side mirror for a 2016 Jeep Grand Cherokees limited edition how do I return this and receive the right package

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Question:
#79733

I want to make a return and it will not let me print return label. I have tried 10 times.

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by #2045460

If you have another CPU laptop use it, it should let you print, it did for me.I had the same problem.

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Question:
#75449

How to return item & get a credit.

Wrong part

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by #2033275

Ordered a 10 inches drum and need a 11 inch for my dodge d100 custom because I ordered the wrong part

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Question:
#68234

How can I find a car part.

I’m trying to price a crankshaft kit for my 95 mustange g.t 5.0 302l manuel

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Answer:
by #2012629

According to RockAuto Support, you can search by a part number. Click the "Part Number Search" tab at the top of the page called Help with Finding Parts for Your Vehicle. Enter the part number then click "Search". You do not need to select manufacturer or part group, but you can limit results by brand or part type using the drop-down lists (and then click "Search" again).
If you know the name of the part, start typing the name of the part in the "Find Category" box -- it will display a drop-down list of possible matches.
If one looks right, use your mouse, or down-arrow then Enter, to choose it to highlight all categories which contain part names matching your entry.

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Question:
#67600

How do I cancel the trial membership ASAP.

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by #2007769

Rockauto does not provide any information about the trial membership on the company website. As stated at rockauto.com, Rockauto accounts are an optional feature to help you keep track of your order history and to make shopping for parts even easier.
To get more information about the Rockauto services, please contact the Rockauto customer care team by email at service@rockauto.com.

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Question:
#66485

part # 6820****AB two shown one 49.79 one 129.79 what is the difference ?I know both will fit, just asking he difference between the two, such as quality

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Answer:
by #2001241


Unfortunately, Rockauto does not provide any information about what may be the difference between the parts on the company website. Please contact the Rockauto customer care team by email at service@rockauto.com.

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Question:
#66132

I accidentally put the wrong vehicle info in and I ordered the wrong parts how can I return the pars and get the right one.

I have a new cell phone number

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Answer:
by #1998463

According to the Rockauto help section, the company accepts returns within 30 days. You should be able to arrange your return on the Order Status & Returns page at rockauto.com/orderstatus/orderstatus.php.

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Question:
#65842

Do you carry 2007 Toyota Tacoma front seat lift kit.

I want a 2007 Toyota Tacoma front seat lift kit

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Answer:
by #1997387

You may try to find the required items for your vehicle at rockauto.com/en/catalog/toyota,2007,tacoma,2.7l+l4,1434688,suspension,lift+kit,7549.
Please note that Rockauto does not have a customer service phone number to provide assistance over the phone. Their customer service resources should be available 24/7 online.

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