RockAuto - An order

According to the RockAuto Customer Help with Existing Orders page, your order wasn’t placed if you did not receive an order confirmation letter. Typically, the company changes your credit card when your order ships. When you click “Place Order”, the system asks you to approve your billing information. If your bank authorizes the transaction, but your order will not process for some reason, the company sends a void request to your bank within 2 hours. This request explains that you are not charged. It may take your bank some time to process this void request.

I order some parts and I didn't get a confirmation number either, Could someone please call me or text me back please I order some struts