RockAuto
RockAuto Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 4529 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 4529 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, Poor customer service.46% of users think that RockAuto should improve its Customer Service.
44% of users say that they won't use RockAuto in the future for similar services or products.Recent recommendations regarding this business are as follows: "0", "0", "Chose UPS", "Secure items in box before putting in box", "Make sure you are ordering everything you need".
Most users ask RockAuto for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top RockAuto Reviews
"Complaint"
I really want to make the inside of my car's trunk lid a sticker wall but you guys sent refrigerator magnets with my parts instead:( User's recommendation:...
"Deceptive description, not enough info to make an informed decision"
Entered vehicle info correctly, part did not fit vehicle. Customer service stated that that part for my vehicle was available but not on their website.
Egg Harbor Township, New Jersey
Remanufactured brake part
Didnt fit wrong description of part was 3 hours trying to put part on and wrong holes wrong part not happy wasted my time after all that finding out it didnt fit
User's recommendation: Dont order
Redmond, Washington
Possible shipping damage
I came home and that's how I found it. Not complaining.
Just letting you know how items are being shipped. Hopefully, everything is there.
If not, I will be calling back. Then my daily sits longer.
- Company is good i have no issues with rockauto
- First bad experience as far as shipping
Preferred solution: Hopefully nothing was lost. If so just send out missing parts. That i already paid for i will be in contact
User's recommendation: Secure items in box before putting in box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI really need to speak with a car technician. It’s for an order I placed involving an oxygen sensor for my 2015 Chevy Sonic, 1.4 turbo engine. I won’t pay to ask a question concerning orders I bought.
I need to ask about an oxygen sensor I ordered from Rock Auto. I believe it wasn't the right part. I need help finding the right part, please!
Preferred solution: Full refund
User's recommendation: Good prices. Good company. My only issue is not being allowed to talk to a real car technician without having to pay money for a service that should be free!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAI is waste of time!!!
Get rid of AI. The dumbest questions were asked.
I set you a screenshot.
This is all I wanted! Info!
- No phone support
Preferred solution: I have a Chevrolet S-10 1995 4.3L engine and need a Central Port Fuel injection. From my understanding it says I can send mine in and have it rebuilt. Is that correct?
User's recommendation: Find some other options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRockAuto - Review in Auto Parts and Accessories category
Im still waiting on my package. I called FedEx and they told me to call you guys.
I still never receive nothing. Ive been waiting since the day been delivered that would it say it showed a picture of the door not the number or department I cannot find a package
Preferred solution: Full refund
User's recommendation: I’ve been waiting all this time. I can’t even find it because they didn’t put the right part number I don’t see the door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo resolve a issue with my parts that weren't delivered
I didn't receive but half of my order. After a month of back-and-forth emails, they tell me the time limit for me to file a claim is up and there's nothing I can do.
They failed to show me proof of all my parts being delivered and also tell me they are not responsible. If they plan on getting business like this, I can only hope that future consumers take this in mind when dealing with them.
- Cheap parts
- You cant talk to anyone they stay hidden from public like crooks
Preferred solution: Full refund
User's recommendation: Be careful have all your info and make sure you get proof from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Order 2 only received one of the shock please email me or call me on 649343**** for update on my orders please and thank you appreciate you guys and definitely will shop with you all again
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund concern
Friday, August 1st, I ordered 4 injectors to 4110 Jane Ave., Apt. 5.
That package never arrived.
Since then, I've ordered the same package that did arrive at a different address. I would just like to get a refund for the package I ordered on August 1st that I never received.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMishandled order rockauto did not prepare duty papers had order brought from Texas
They have not said a manager would call me know one ever I paid fees out of my pocket and spent half running to customs and DHL to resolve this on my own had I not gone the ordered of been returned and guess what I would have paid the charges
Had to go myself to do the custom papers paid for fees which should been included wasted an afternoon foing all this if not been done order was going back and I would imagine they would have charged for their incompetence
User's recommendation: Make sure duty papers are done and why bring the order from Texas when it said it was from Madison Wisconsin total lack of understanding
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Credit card fraud
Rock Auto charged my card while my radiator was just in the cart. Charged no shipping, so I guess they just get to keep my radiator forever, my loss.
I had not hit the purchase button. Their error. Get this ... no customer service email, no customer service telephone.
If you have no order number ... I do not ... you cannot speak to them. So yeah, I have to file a challenge with my credit card to get back the money that they have stolen.
What *** poor service. I hope they go under.
- Fraudelent use of my credit card
Preferred solution: Unwind the charge on my credit card
User's recommendation: Shop elsewhere! They do not care about customer service. Prolly all done overseas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn label issue
Absolutely nothing happened as of now. I even submitted under pissed customer and got the right to post it without resolution.
I dialed the Customer Service number said calling for an hour without answering. When this started I wasn't pissed, like doing business with the company, and this is the first problem I've had really.
I need help with a return label or at least an order number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not get everything I purchased
Purchased exhaust manifold which was to come with gasket and mounting hardware. It arrived but was not opened as it went to mechanic shop for installation when the new engine was to be installed.
Delay in getting engine delivered as planned in timely manner. When mechanic went to install the manifold discovered that installation parts missing when carton opened. Contacted Rock Auto and they said that "to bad its been over 30 days since purchase so no returns no replacement of missing parts." Had to purchase the missing parts to get the exhaust installed. With lost labor time and replacement parts approximately cost me $40.
Consider Rock Auto as not furnishing parts that were paid for as thieves and doing fraudulent business practices. Suggest people purchase auto parts from another source that is honest and reputable.
- Non
- Wont refund for missing parts
- Does not supply all parts purchased
- Not customer orientated
Preferred solution: Price reduction
User's recommendation: Purchase auto parts from another source that is honest and reputable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Following up with my return
We placed in irder , received it then we decided to return it back as we did not need the item. We took the item to FedEx for return and still have not gotten my return refund back yet
- No respond and hard to find solutions
- No answers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero Customer Service
We order many auto parts offline. I don't need help with that, but I ordered some items from RockAuto.com.
Today is day 10 of shipping time. The package has zero postal updates on its tracking number, and we emailed the company and got a generic email back stating we have to wait another 5 days. Well, us being a business and having a customer's car and them waiting, this is ridiculous. We have since had to outsource from elsewhere.
Rock Auto is a totally unreliable company. Their bad business ethics will make you look bad and be so frustrating! Funny, they will take my money instantly. I don't have anything, and then I will have to return stuff that I do not need any longer!
They can hide behind 'we are only online to save you money on parts.' Get into the real world; why are you scared to talk to your customers?
By the way, Rock Auto, phones aren't that expensive anymore. This avoidance attitude sucks!
- Cheap parts
- Zero customer service
- Generic email responses to any questions
Preferred solution: Full refund
User's recommendation: Don’t use them or they will make your business look bad!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was upset when I found out only half of order was delivered while I was at the service center having half of my order being installed because I didn't have the other necessary parts to install
Customer service was fine, delivery not so fine pisssed offfff,iiiiisssss thisssss 100. OOOOO charectersssss yyyyyeeeeettttt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Complaint
I really want to make the inside of my car's trunk lid a sticker wall but you guys sent refrigerator magnets with my parts instead:(
- Got me every part i needed
- No stickers
Preferred solution: Apology
User's recommendation: Make sure you are ordering everything you need
About
Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.
RockAuto is ranked 140 out of 2948 in Auto Parts and Accessories category
USA, Canada, Worldwide, Europe
Rockauto FAQs
RockAuto is an online auto parts company. They ship auto parts from over 300 manufacturers to customers worldwide at warehouse prices.
Customers choose RockAuto for their wide range of auto and body parts at affordable prices. However, RockAuto reviews on PissedConsumer.com alert defective items and expected payment for shipping when returning.
RockAuto has a “Check Order Status” lookup function where you check your order status by providing your email address or phone number and order number.
Go to the missing order on the “Orders Status & Returns” page. Select “Arrange a Return/ Report a Problem”. Report the package as either “Missing Part” or “Package Not Received”. You will be asked some questions to clarify the issue.
Find the order on the “Order Status & Returns” page and click on “Arrange a Return/ Report a Problem” within 30 days of delivery. Provide the quantity you are returning and the reason for returning. Get a shipping label and send the items to the address provided in their original packaging.
RockAuto issues a refund to your original payment method within 3 days of receiving your returned package. Once a refund has been issued to your original payment method, you will receive a confirmation email.
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