RockAuto
RockAuto Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 4536 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 4536 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, Poor customer service.45% of users think that RockAuto should improve its Customer Service.
45% of users say that they won't use RockAuto in the future for similar services or products.Recent recommendations regarding this business are as follows: "Be very careful with the return policy it's not good", "Rockauto has NO viable Customer Service available and PISSED Consumer is non responsive to their own password input!", "Buyer Beware. Do NOT Trust RockAuto to Deliver as Promised", "Yes your parts are good I tell slotsf people about auto rock the shipping is good and on time", "If you need your car then don’t buy from RockAuto.".
Most users ask RockAuto for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top RockAuto Reviews
"Need my refund"
They have not refunded my money back from the parts that I sent back to my credit card I have been waiting for two weeks User's recommendation: Yes your parts...
"Rip off"
They charged me for merchandise three times that I never ordered and would not even speak to me about it, it was just my tough luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Borger, Texas
Rip off
They charged me for merchandise three times that I never ordered and would not even speak to me about it, it was just my tough luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLower thermostat housing for 2002 Lincoln Continental 4.6L
Can't find a lower thermostat housing with 2 ports for 2002 Lincoln Continental 4.6L contact me at (773)683-****
Redmond, Washington
Possible shipping damage
I came home and that's how I found it. Not complaining.
Just letting you know how items are being shipped. Hopefully, everything is there.
If not, I will be calling back. Then my daily sits longer.
- Company is good i have no issues with rockauto
- First bad experience as far as shipping
Preferred solution: Hopefully nothing was lost. If so just send out missing parts. That i already paid for i will be in contact
User's recommendation: Secure items in box before putting in box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI really need to speak with a car technician. It’s for an order I placed involving an oxygen sensor for my 2015 Chevy Sonic, 1.4 turbo engine. I won’t pay to ask a question concerning orders I bought.
I need to ask about an oxygen sensor I ordered from Rock Auto. I believe it wasn't the right part. I need help finding the right part, please!
Preferred solution: Full refund
User's recommendation: Good prices. Good company. My only issue is not being allowed to talk to a real car technician without having to pay money for a service that should be free!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAI is waste of time!!!
Get rid of AI. The dumbest questions were asked.
I set you a screenshot.
This is all I wanted! Info!
- No phone support
Preferred solution: I have a Chevrolet S-10 1995 4.3L engine and need a Central Port Fuel injection. From my understanding it says I can send mine in and have it rebuilt. Is that correct?
User's recommendation: Find some other options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRockAuto - Review in Auto Parts and Accessories category
Im still waiting on my package. I called FedEx and they told me to call you guys.
I still never receive nothing. Ive been waiting since the day been delivered that would it say it showed a picture of the door not the number or department I cannot find a package
Preferred solution: Full refund
User's recommendation: I’ve been waiting all this time. I can’t even find it because they didn’t put the right part number I don’t see the door.
Hartford, Connecticut
Jessica Lopez
Hice una compra el 24 de junio y el artículo no me llegó y me estan cobrando $386.20 y necesito mi dinero dé vuelta
- Buenos precio
- No estan pendiente a lo que envian
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo resolve a issue with my parts that weren't delivered
I didn't receive but half of my order. After a month of back-and-forth emails, they tell me the time limit for me to file a claim is up and there's nothing I can do.
They failed to show me proof of all my parts being delivered and also tell me they are not responsible. If they plan on getting business like this, I can only hope that future consumers take this in mind when dealing with them.
- Cheap parts
- You cant talk to anyone they stay hidden from public like crooks
Preferred solution: Full refund
User's recommendation: Be careful have all your info and make sure you get proof from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Order 2 only received one of the shock please email me or call me on 649343**** for update on my orders please and thank you appreciate you guys and definitely will shop with you all again
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund concern
Friday, August 1st, I ordered 4 injectors to 4110 Jane Ave., Apt. 5.
That package never arrived.
Since then, I've ordered the same package that did arrive at a different address. I would just like to get a refund for the package I ordered on August 1st that I never received.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMishandled order rockauto did not prepare duty papers had order brought from Texas
They have not said a manager would call me know one ever I paid fees out of my pocket and spent half running to customs and DHL to resolve this on my own had I not gone the ordered of been returned and guess what I would have paid the charges
Had to go myself to do the custom papers paid for fees which should been included wasted an afternoon foing all this if not been done order was going back and I would imagine they would have charged for their incompetence
User's recommendation: Make sure duty papers are done and why bring the order from Texas when it said it was from Madison Wisconsin total lack of understanding
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
Extremely slow and excessive shipping.
Please consider a different supplier. RockAuto drop-ships from manufacturers.
Each part that the customer orders is mailed from a different location.
Plan on waiting 9 days or longer for all of your items to arrive. You are better off buying from a local parts store that has customer service instead of using RockAuto.
- Too many warehouses
Preferred solution: Deliver product or service ordered
User's recommendation: If you need your car then don’t buy from RockAuto.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Credit card fraud
Rock Auto charged my card while my radiator was just in the cart. Charged no shipping, so I guess they just get to keep my radiator forever, my loss.
I had not hit the purchase button. Their error. Get this ... no customer service email, no customer service telephone.
If you have no order number ... I do not ... you cannot speak to them. So yeah, I have to file a challenge with my credit card to get back the money that they have stolen.
What *** poor service. I hope they go under.
- Fraudelent use of my credit card
Preferred solution: Unwind the charge on my credit card
User's recommendation: Shop elsewhere! They do not care about customer service. Prolly all done overseas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service,and Web site hard to find parts purchased for warranty.
I purchased a starter for a2016 Ford flex in August 2025 the starter has malfunctioned no help. Website has changed makes it very difficult to look up orders past 30 days for warranty
User's recommendation: Buy from someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn label issue
Absolutely nothing happened as of now. I even submitted under pissed customer and got the right to post it without resolution.
I dialed the Customer Service number said calling for an hour without answering. When this started I wasn't pissed, like doing business with the company, and this is the first problem I've had really.
I need help with a return label or at least an order number
Cherryville, North Carolina
Overcharged on a shipping order
My order number for this problem is 3288-5****. I ordered three items on November 10th.
I received the first item in approximately 8 days. The next two items were shipped from San Bernardino, California. The postage I paid when I ordered was to be ground-vantage USPS. The two items I received from California had priority shipping labels on them.
I had to pay an additional $24.95 to receive my order on top of the shipping price I had already paid of $13.98 for all three items. I think I should be reimbursed the $24.95. I've never had an issue with RockAuto, and I've done an awful lot of business with you.
I would appreciate your concern about this issue and that you handle it as you should. Thank you for your time.
- Your prices are much cheaper than local parts stores
Preferred solution: Reimbursed $24.95 for overcharge of shipping an item that postage had already been paid for.
About
Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.
RockAuto is ranked 121 out of 2959 in Auto Parts and Accessories category
USA, Canada, Worldwide, Europe
Rockauto FAQs
RockAuto is an online auto parts company. They ship auto parts from over 300 manufacturers to customers worldwide at warehouse prices.
Customers choose RockAuto for their wide range of auto and body parts at affordable prices. However, RockAuto reviews on PissedConsumer.com alert defective items and expected payment for shipping when returning.
RockAuto has a “Check Order Status” lookup function where you check your order status by providing your email address or phone number and order number.
Go to the missing order on the “Orders Status & Returns” page. Select “Arrange a Return/ Report a Problem”. Report the package as either “Missing Part” or “Package Not Received”. You will be asked some questions to clarify the issue.
Find the order on the “Order Status & Returns” page and click on “Arrange a Return/ Report a Problem” within 30 days of delivery. Provide the quantity you are returning and the reason for returning. Get a shipping label and send the items to the address provided in their original packaging.
RockAuto issues a refund to your original payment method within 3 days of receiving your returned package. Once a refund has been issued to your original payment method, you will receive a confirmation email.
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