Rockauto - Shipping problem
I paid for next business day shipping and I'm still waiting on some parts and other came late
Rockauto - To ask about a part
You can't talk to a person
Rockauto - Won't issue my refund
I returned an order to them it went to two different warehouses they refunded for half the return but will not issue a return for the other half. Worst buying experience in my life, do not buy anything from this company. No customer service at all.
Rockauto - I have not received my refund amount
I need for someone to call me and explain why i didnt get my full refund on a part i return that was never installed on a car and it was send twice to me. So please call me at 7038957906. Name is luis oliva
I ordered parts on aug,5th order #90561260 I never receieved my parts ordered. I have tried to call,fill out return policy, could never figure out this dumb *** *** Its to the point that I will no longer purchase parts from rock auto again. Ive never seen such a...Read more
I didn't like
- Return policy
- Customer service
- Confusing way of figuring out anything
Rockauto - Not sure which part i need theres 2
Theres more them 2 part numbers for the same part. Try to call but no help there
Rockauto - Don't stand behind their parts
Wheel hub bearings for my 2002 Mercedes Benz E430 one is bad and I have reached out to them and no one has contacted me yet Jeffrey Whitaker or email@example.com
Bought part number 11510393340, a bmw 540i 1997 waterpump. One pictured on rockauto was this one exactly. https://www.rockauto.com/en/moreinfo.php?pk=6621592&cc=1012453&jsn=5. Their most expensive option by about 40%. Reason I paid this premium is because the one...Read more
Rockauto - Return service
First my order is paid formb yet rockauto claims it isnt. Yet money is taken from my credit card. Since it took so long i wish to return said product. However order # doesnt match any on my order history. Worst ive ever done business with in ages.id give rock auto a 2 at least got part here over night.
Rockauto - Ordered wrong part
Ordered wrong part. Need to exchange.
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