Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
3.0
Details
RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
View full review
77 comments
Anonymous
#1766877

Same experience. Ordered part for correct make and model of JEEP but part clearly did not fit.

They did not refund the $6 return postage. Same problem with another part but they fully refunded all and did not want the part back; it was sent from another warehouse location to begin with.

It may have something to do with what reason you choose from the return reason options. I did explain on the return form comments in both instances.

View more comments
Review
#985924 Review #985924 is a subjective opinion of poster.
Product
Uro Parts Fuel Pump
Pros
  • Prices and selection and ease of finding parts
Cons
  • Insufficuent product detail to ensure correct part
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12
Preferred solution
Full refund

Rockauto - Return items

1.0
Details
You dont handle anything over the phone?! Bad for bussiness.
View full review
Review
#1712800 Review #1712800 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • No cutomer support and no way to contact anyone
  • You took money
  • When you took off phone line customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • no customer service
  • Customer Service A Joke
1.7
Details
I bought a tonneau cover for my F-150 pickup. I started to install it and found out: The design will not work for me I thought it would have nice velcro sealing which allows forgiveness for shrinking of material in colder weather plus the vinyl won't reach to the small...
View full review
Review
#1712788 Review #1712788 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund

Rockauto - Double billed

I was billed it looks like a total of three times my bank is showing two times
View full review
Review
#1712746 Review #1712746 is a subjective opinion of poster.
Pros
  • That they have good prices
Cons
  • No phone
  • No customer phone service
Reason of review
Order processing issue
Loss
$160
Preferred solution
Need to speak to someone

Rockauto in Columbus, Ohio - Make sure you read everything

Just wondering where my refund is at
View full review
Review
#1712510 Review #1712510 is a subjective opinion of poster.

Rockauto - Shipping label won’t print

I need shipping label sent to 50676 Jefferson E-16 New Baltimore Michigan 48047
View full review
Review
#1712459 Review #1712459 is a subjective opinion of poster.
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Need a shipping label so I can return order and reorder correct patriots
Tags
  • No Phone Customer Service

Rockauto in Potsdam, New York - Avoid this company at all costs!!!!!

Ordered timing chain kit. Came with no timing chain. Told to get one locally and they would adjust for it. Chain cist $80.00 locally. They offered $12.00. You peolpe are a joke. No customer service at all. No phone??????? Now i know why!!!!! They rip people off. DO NOT ORDER FROM THEM THEY WILL TAKE YOUR MONEY AND LOOK THE OTHER WAY!!!!!!!!
View full review
Review
#1712235 Review #1712235 is a subjective opinion of poster.
Service
Rockauto Customer Care

Rockauto in Detroit, Michigan - Bought a fuel pump from you guys and it is no good

1.2
Details
I wajt my money back i just bought the fuel pump only 6 months ago
View full review
Review
#1711304 Review #1711304 is a subjective opinion of poster.
Service
Rockauto Shipping Service

Rockauto - Adding part to order

Was needing to add a part to a part that I ordered an hour ago so I can have them shipped together possibly
View full review
Review
#1711008 Review #1711008 is a subjective opinion of poster.
Reason of review
Add part to existing order

Rockauto - Avoid this company at all costs!!!!!

1.0
Details
Ordered timing chain kit. Came with no timing chain. Told to get one locally and they would adjust for it. Chain cist $80.00 locally. They offered $12.00. You peolpe are a joke. No customer service at all. No phone??????? Now i know why!!!!! They rip people off. DO NOT ORDER FROM THEM THEY WILL TAKE YOUR MONEY AND LOOK THE OTHER WAY!!!!!!!!
View full review
Review
#1710776 Review #1710776 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund

Contact Rockauto Customer Service

Mailing Address:
RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

Compare Rockauto to

AutoZone
AutoZone
874 reviews
2.2
Compare

Rockauto - Use them, ... You need it they got it!!

4.8
Details
Rockauto is a good company. Be honest with them and they will do right by you.
View full review
Review
#1710683 Review #1710683 is a subjective opinion of poster.
Cons
  • No customer service-nobody you can call
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered