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3.0
Details
RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
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80 comments
Anonymous
#1766877

Same experience. Ordered part for correct make and model of JEEP but part clearly did not fit.

They did not refund the $6 return postage. Same problem with another part but they fully refunded all and did not want the part back; it was sent from another warehouse location to begin with.

It may have something to do with what reason you choose from the return reason options. I did explain on the return form comments in both instances.

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Most Helpful
Review
#985924 Review #985924 is a subjective opinion of poster.
Product
Uro Parts Fuel Pump
Pros
  • Prices and selection and ease of finding parts
Cons
  • Return policy
  • Insufficuent product detail to ensure correct part
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12
Preferred solution
Full refund

Rockauto review: Website sucks

1.0
Details
I ordered parts and u sent wrong ones been trying return on line and website sucks
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Review
#1731474 Review #1731474 is a subjective opinion of poster.
Cons
  • Poor custermer service
  • No cutomer support and no way to contact anyone
  • No phone number to talk with someone
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund

Rockauto review: Need an old recept

I ordered a lifetime moog lower and upper ball joints a few years back and was wondering if you could go and see when I ordered them and send me a purchase order or a recite.
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Review
#1731316 Review #1731316 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Need a recite

Do not purchase anything from Rockauto, tell everyone.

1.0
Details
Did not receive the order. Rockauto claims it was shipped. Fedx says they have not received the package. Their online method of reporting a problem takes you in a big circle.
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Review
#1731164 Review #1731164 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered
Tags
  • this Company Is Shady

Rockauto review: Stay the H--L away from Rock Auto HONESTLY !!!

1.0
Details
There is NO customer service to contact.Its like they dont give a shi- about you once the order is placed. Will never order from them again. WORST Co. I have ever ordered from.Never again. STAY away guys you will be glad you did. TOTALLY SUX !!!!
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Review
#1730411 Review #1730411 is a subjective opinion of poster.
Reason of review
Problem with delivery

STAY AWAY FROM ROCKAUTO

1.0
Details
RockAuto is terrible! Zero customer service. I have been a customer of Rockauto for 15 years and they have had a few bad parts but i could contact customer service and they fixed the problem, however my last two orders have been total cluster F#$%s and i even email customer service and no response. Just trying to do a simple return is a major headache now. I just wanted a refund for a defective caliper and the only return label that will print is for a core return, if I try to get the refund the website wants me to buy a replacement first pay for that then wait until i receive the new part then start a refund. Its totally absurd, now i have to contact paypal dispute the charges blahblahblah HEADS UP : STAY AWAY FROM ROCKAUTO
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Review
#1730336 Review #1730336 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Rockauto review: Don't go Thur them

I tried many times to order part and always a struggle due to so called bank info on file I talked to bank but still couldn't get part.
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Review
#1730233 Review #1730233 is a subjective opinion of poster.
Pros
  • Cheap parts
Cons
  • Hard to pay for parts you want
Reason of review
Order processing issue
Loss
$42
Preferred solution
Let the company propose a solution

Rockauto review in Dayton, Ohio: Problem with order

1.9
Details
Ordered part from web posting and part dicription part was incorrect
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Review
#1730052 Review #1730052 is a subjective opinion of poster.

Rockauto review in Minneapolis, Minnesota: I got charged 2 times

I just placed my order and paid for it but I got charge 2 times
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Review
#1729566 Review #1729566 is a subjective opinion of poster.

Rockauto review: To dispute shipping costs

It was supposed to be delivered on the 5th,the fuel filter was &not the fuel tank. Got an update to the 6,7,and finally it was delivered on the 10. The box was left out side my home @11:45a
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Review
#1729433 Review #1729433 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Good pricing
Reason of review
It was supposed to here in 3or 4days
Preferred solution
Let the company propose a solution
Tags
  • Bad News

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto review: Dont use...total rip off

1.8
Details
No phone service assist. Part did not work. Couldn't get anyone to answer phone since they have NO PHONE ASSIST and web site would not accept details.
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Review
#1729279 Review #1729279 is a subjective opinion of poster.
Pros
  • Cheap price - until they add s&h
Cons
  • Being treated like a fool when the company was clearly in error
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund