RockAuto
RockAuto Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 3381 customer reviews; 15% would recommend; rating distribution skews negative with 60% unfavorable and 20% positive; 45% say improve customer service and 43% won't reuse the company.
Positive Feedback
Customers cite low prices and value for parts, with some return buyers satisfied and the price level described as medium.
Negative Feedback / Risk Areas
- Frequent RockAuto customer complaints about nonexistent phone support and poor communication.
- Many reports of shipping delays, lost packages, split drop-ship deliveries and incorrect parts.
- Recurring refund and return problems with partial or delayed refunds.
Key Takeaways for Future Customers
- Read RockAuto reviews before ordering and expect to manage returns online; consider paying extra for tracked shipping.
- Document orders and be prepared to escalate for a refund or dispute charges if needed.
- For urgent repairs or complex warranty issues, consider vendors with live support rather than relying solely on the website.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 3381 customer reviews; 15% would recommend; rating distribution skews negative with 60% unfavorable and 20% positive; 45% say improve customer service and 43% won't reuse the company.
Positive Feedback
Customers cite low prices and value for parts, with some return buyers satisfied and the price level described as medium.
Negative Feedback / Risk Areas
- Frequent RockAuto customer complaints about nonexistent phone support and poor communication.
- Many reports of shipping delays, lost packages, split drop-ship deliveries and incorrect parts.
- Recurring refund and return problems with partial or delayed refunds.
Key Takeaways for Future Customers
- Read RockAuto reviews before ordering and expect to manage returns online; consider paying extra for tracked shipping.
- Document orders and be prepared to escalate for a refund or dispute charges if needed.
- For urgent repairs or complex warranty issues, consider vendors with live support rather than relying solely on the website.
Media from reviews
San Jose, California
Shipping non information
Im a return customer for rock auto and have been satisfied with the parts Ive received, but this time Im not happy about the shipping time.
They had an estimated delivery time that keeps getting pushed farther out and I have a vehicle that I need to be done now not next week. But they will say its the shippers fault not them. They could have warned me that fed ex is not reliable anymore.
User's recommendation: Pay extra for shipping and don’t use a post office box.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, Oregon
Not allowed to return fault part
I ordered a starter from you (33294**** 12/28/2025 Shipped $114.69) for my 1956 Chevy truck that has a 1964 Chevy motor in it. The starter was garbage; it was making a loud screeching noise and turning slowly.
It was the correct starter for the motor I have installed in the 1956 truck. My warranty was totally rejected, and I was not allowed any recourse because the year of the truck wasn't a match, even though the starter was the correct one. I took the starter to my local repair place; he showed me the armature was 0.40 out of round, the tail shaft housing was drilled incorrectly, and it had an oversized armature in it. It has knocked out both bushings and was total garbage.
It cost me $237.50 and two weeks' time plus labor for your mistake. This was no fault of mine; I ordered and paid in good faith.
It was the correct starter for my application. I and many others I know have ordered lots of parts from you, but apparently, it will be better to go elsewhere in the future.
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLower thermostat housing for 2002 Lincoln Continental 4.6L
Can't find a lower thermostat housing with 2 ports for 2002 Lincoln Continental 4.6L contact me at (773)683-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package with fed ex
Can't call and speak to anyone so no help what so ever.So there for I dont know where my package is or my money Because I cant find a phone number or nothing
No one to talk to. This is some *** up *** Get to where we can speak to a person. I need my part asap.
Preferred solution: Deliver product or service ordered
User's recommendation: Call number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Order 33270****
Hola Hice una orden y la devolvieron y nunca me llamaron para hacer. la entrega y la devolucion fue mas costoso que las piezas me gustaria que alguien de Rockauto se comunicara con mi y me explicara por que fue devuelto cuando llevo años comprando piezas.
Gracias por su atencion
se puede comunicar al 787-375-****
Sr, Javier Negron
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package
FedEx told me to get ahold of the sender and tell them to file a complaint on the package because it's lost. They lost my package.
Preferred solution: Deliver product or service ordered
Redmond, Washington
Possible shipping damage
I came home and that's how I found it. Not complaining.
Just letting you know how items are being shipped. Hopefully, everything is there.
If not, I will be calling back. Then my daily sits longer.
- Company is good i have no issues with rockauto
- First bad experience as far as shipping
Preferred solution: Hopefully nothing was lost. If so just send out missing parts. That i already paid for i will be in contact
User's recommendation: Secure items in box before putting in box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Question about part discription
I needed figment answering. Not mechanical answered . The request for myCC info for $5.00 was unexceptionable
Did not like stringing along then have to enter CC infor to talk to real live person that was supposed to be a Cadillac mechanic .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI really need to speak with a car technician. It’s for an order I placed involving an oxygen sensor for my 2015 Chevy Sonic, 1.4 turbo engine. I won’t pay to ask a question concerning orders I bought.
I need to ask about an oxygen sensor I ordered from Rock Auto. I believe it wasn't the right part. I need help finding the right part, please!
Preferred solution: Full refund
User's recommendation: Good prices. Good company. My only issue is not being allowed to talk to a real car technician without having to pay money for a service that should be free!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Missing parts
I had bought strut mounts for my car, which was supposed to come with nuts, bearing, and washers.
One of the two mounts came with all of the hardware, but the other one did not. I had issued for a replacement to get what was described, and for what I had paid for.
But the replacement they sent was also missing the hardware.
I tried to issue another replacement, but the website had said that since I had multiple defective products, that they were uncomfortable sending me another one. The only brightside is that I got a refund for the one strut mount.
I would honestly rather be sent the correct thing, especially after describing what was wrong the first time.
My guess is that they have room temp IQ individuals packing the products and dealing with the replacements, cause how else can you mess up on the same thing twice?
- An option for those who have old vehicles
- Messes up orders and replacements
Preferred solution: Apology
User's recommendation: Find your parts somewhere else if you can. But I know your options are limited if you have an old car.
Detroit, Michigan
Nonexistent cust serv, scam return policy
I paid $300 for parts and $100 for next day delivery. They returned half the parts for no reason, and now will not even offer a reimbursement, refund, or in-store credit! And there is no one to chat with, call, or email to fix this issue.
- Cheap prices
- No customer service
- And the worst return policies
Preferred solution: Full refund
User's recommendation: Use any other company other than rockauto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAI is waste of time!!!
Get rid of AI. The dumbest questions were asked.
I set you a screenshot.
This is all I wanted! Info!
- No phone support
Preferred solution: I have a Chevrolet S-10 1995 4.3L engine and need a Central Port Fuel injection. From my understanding it says I can send mine in and have it rebuilt. Is that correct?
User's recommendation: Find some other options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRockAuto - Review in Auto Parts and Accessories category
Im still waiting on my package. I called FedEx and they told me to call you guys.
I still never receive nothing. Ive been waiting since the day been delivered that would it say it showed a picture of the door not the number or department I cannot find a package
Preferred solution: Full refund
User's recommendation: I’ve been waiting all this time. I can’t even find it because they didn’t put the right part number I don’t see the door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frederick, Maryland
Product returned
I bought many parts from rock auto. No problem with getting right parts until this one will buy parts of them again.
Hartford, Connecticut
Jessica Lopez
Hice una compra el 24 de junio y el artículo no me llegó y me estan cobrando $386.20 y necesito mi dinero dé vuelta
- Buenos precio
- No estan pendiente a lo que envian
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
I've attempted to contact the company so many ways to no prevail
I paid for expedited shipping and it was supposed to be delivered the next day. It was to be delivered by FedEx, and now it's being delivered by UPS and will not be delivered until December 22nd!
- As far as im concerned there are no pros
- All cons
Preferred solution: Full refund
User's recommendation: Spend the extra money and buy it locally!!
About
Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.
RockAuto is ranked 124 out of 2968 in Auto Parts and Accessories category
USA, Canada, Worldwide, Europe
Rockauto FAQs
RockAuto is an online auto parts company. They ship auto parts from over 300 manufacturers to customers worldwide at warehouse prices.
Customers choose RockAuto for their wide range of auto and body parts at affordable prices. However, RockAuto reviews on PissedConsumer.com alert defective items and expected payment for shipping when returning.
RockAuto has a “Check Order Status” lookup function where you check your order status by providing your email address or phone number and order number.
Go to the missing order on the “Orders Status & Returns” page. Select “Arrange a Return/ Report a Problem”. Report the package as either “Missing Part” or “Package Not Received”. You will be asked some questions to clarify the issue.
Find the order on the “Order Status & Returns” page and click on “Arrange a Return/ Report a Problem” within 30 days of delivery. Provide the quantity you are returning and the reason for returning. Get a shipping label and send the items to the address provided in their original packaging.
RockAuto issues a refund to your original payment method within 3 days of receiving your returned package. Once a refund has been issued to your original payment method, you will receive a confirmation email.
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