RockAuto
RockAuto Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 3375 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 3375 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, Poor customer service.45% of users think that RockAuto should improve its Customer Service.
43% of users say that they won't use RockAuto in the future for similar services or products.Recent recommendations regarding this business are as follows: "Call number", "This is a great company", "Spend the extra money and buy it locally!", "Find your parts somewhere else if you can. But I know your options are limited if you have an old car.", "Be very careful with the return policy it's not good".
Most users ask RockAuto for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Indianapolis, Indiana
Question about part discription
Did not like stringing along then have to enter CC infor to talk to real live person that was supposed to be a Cadillac mechanic .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLower thermostat housing for 2002 Lincoln Continental 4.6L
Can't find a lower thermostat housing with 2 ports for 2002 Lincoln Continental 4.6L contact me at (773)683-****
Redmond, Washington
Possible shipping damage
I came home and that's how I found it. Not complaining.
Just letting you know how items are being shipped. Hopefully, everything is there.
If not, I will be calling back. Then my daily sits longer.
- Company is good i have no issues with rockauto
- First bad experience as far as shipping
Preferred solution: Hopefully nothing was lost. If so just send out missing parts. That i already paid for i will be in contact
User's recommendation: Secure items in box before putting in box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package
FedEx told me to get ahold of the sender and tell them to file a complaint on the package because it's lost. They lost my package.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package with fed ex
No one to talk to. This is some *** up *** Get to where we can speak to a person. I need my part asap.
Preferred solution: Deliver product or service ordered
User's recommendation: Call number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI really need to speak with a car technician. It’s for an order I placed involving an oxygen sensor for my 2015 Chevy Sonic, 1.4 turbo engine. I won’t pay to ask a question concerning orders I bought.
I need to ask about an oxygen sensor I ordered from Rock Auto. I believe it wasn't the right part. I need help finding the right part, please!
Preferred solution: Full refund
User's recommendation: Good prices. Good company. My only issue is not being allowed to talk to a real car technician without having to pay money for a service that should be free!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Missing parts
I had bought strut mounts for my car, which was supposed to come with nuts, bearing, and washers.
One of the two mounts came with all of the hardware, but the other one did not. I had issued for a replacement to get what was described, and for what I had paid for.
But the replacement they sent was also missing the hardware.
I tried to issue another replacement, but the website had said that since I had multiple defective products, that they were uncomfortable sending me another one. The only brightside is that I got a refund for the one strut mount.
I would honestly rather be sent the correct thing, especially after describing what was wrong the first time.
My guess is that they have room temp IQ individuals packing the products and dealing with the replacements, cause how else can you mess up on the same thing twice?
- An option for those who have old vehicles
- Messes up orders and replacements
Preferred solution: Apology
User's recommendation: Find your parts somewhere else if you can. But I know your options are limited if you have an old car.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAI is waste of time!!!
Get rid of AI. The dumbest questions were asked.
I set you a screenshot.
This is all I wanted! Info!
- No phone support
Preferred solution: I have a Chevrolet S-10 1995 4.3L engine and need a Central Port Fuel injection. From my understanding it says I can send mine in and have it rebuilt. Is that correct?
User's recommendation: Find some other options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRockAuto - Review in Auto Parts and Accessories category
Im still waiting on my package. I called FedEx and they told me to call you guys.
I still never receive nothing. Ive been waiting since the day been delivered that would it say it showed a picture of the door not the number or department I cannot find a package
Preferred solution: Full refund
User's recommendation: I’ve been waiting all this time. I can’t even find it because they didn’t put the right part number I don’t see the door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frederick, Maryland
Product returned
I bought many parts from rock auto. No problem with getting right parts until this one will buy parts of them again.
Hartford, Connecticut
Jessica Lopez
Hice una compra el 24 de junio y el artículo no me llegó y me estan cobrando $386.20 y necesito mi dinero dé vuelta
- Buenos precio
- No estan pendiente a lo que envian
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
I've attempted to contact the company so many ways to no prevail
I paid for expedited shipping and it was supposed to be delivered the next day. It was to be delivered by FedEx, and now it's being delivered by UPS and will not be delivered until December 22nd!
- As far as im concerned there are no pros
- All cons
Preferred solution: Full refund
User's recommendation: Spend the extra money and buy it locally!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo resolve a issue with my parts that weren't delivered
I didn't receive but half of my order. After a month of back-and-forth emails, they tell me the time limit for me to file a claim is up and there's nothing I can do.
They failed to show me proof of all my parts being delivered and also tell me they are not responsible. If they plan on getting business like this, I can only hope that future consumers take this in mind when dealing with them.
- Cheap parts
- You cant talk to anyone they stay hidden from public like crooks
Preferred solution: Full refund
User's recommendation: Be careful have all your info and make sure you get proof from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Order 2 only received one of the shock please email me or call me on 649343**** for update on my orders please and thank you appreciate you guys and definitely will shop with you all again
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund concern
Friday, August 1st, I ordered 4 injectors to 4110 Jane Ave., Apt. 5.
That package never arrived.
Since then, I've ordered the same package that did arrive at a different address. I would just like to get a refund for the package I ordered on August 1st that I never received.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Borger, Texas
Rip off
They charged me for merchandise three times that I never ordered and would not even speak to me about it, it was just my tough luck.
About
Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.
RockAuto is ranked 124 out of 2975 in Auto Parts and Accessories category
USA, Canada, Worldwide, Europe
Rockauto FAQs
RockAuto is an online auto parts company. They ship auto parts from over 300 manufacturers to customers worldwide at warehouse prices.
Customers choose RockAuto for their wide range of auto and body parts at affordable prices. However, RockAuto reviews on PissedConsumer.com alert defective items and expected payment for shipping when returning.
RockAuto has a “Check Order Status” lookup function where you check your order status by providing your email address or phone number and order number.
Go to the missing order on the “Orders Status & Returns” page. Select “Arrange a Return/ Report a Problem”. Report the package as either “Missing Part” or “Package Not Received”. You will be asked some questions to clarify the issue.
Find the order on the “Order Status & Returns” page and click on “Arrange a Return/ Report a Problem” within 30 days of delivery. Provide the quantity you are returning and the reason for returning. Get a shipping label and send the items to the address provided in their original packaging.
RockAuto issues a refund to your original payment method within 3 days of receiving your returned package. Once a refund has been issued to your original payment method, you will receive a confirmation email.
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