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Rockauto - Shipping problem

I paid for next business day shipping and I'm still waiting on some parts and other came late
3.8
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Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
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Value for money
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#1331917
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Rockauto - To ask about a part

You can't talk to a person
#1331831
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Rockauto - Won't issue my refund

I returned an order to them it went to two different warehouses they refunded for half the return but will not issue a return for the other half. Worst buying experience in my life, do not buy anything from this company. No customer service at all.
1.0
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1331815
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Rockauto - I have not received my refund amount

I need for someone to call me and explain why i didnt get my full refund on a part i return that was never installed on a car and it was send twice to me. So please call me at 7038957906. Name is luis oliva
#1331770
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I ordered parts on aug,5th order #90561260 I never receieved my parts ordered. I have tried to call,fill out return policy, could never figure out this dumb *** *** Its to the point that I will no longer purchase parts from rock auto again. Ive never seen such a...
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GrumpyArmadillo642
GrumpyArmadillo642

Rock Auto--You need to revamp your Customer Service & make it easier for Refunds & General Information. DjR

1.0
I didn't like
  • Return policy
  • Customer service
  • Confusing way of figuring out anything
#1331729
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Rockauto - Not sure which part i need theres 2

Theres more them 2 part numbers for the same part. Try to call but no help there
#1331617
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Rockauto - Don't stand behind their parts

Wheel hub bearings for my 2002 Mercedes Benz E430 one is bad and I have reached out to them and no one has contacted me yet Jeffrey Whitaker or jeffreywhitaker0@gmail.com
#1331496
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Bought part number 11510393340, a bmw 540i 1997 waterpump. One pictured on rockauto was this one exactly. https://www.rockauto.com/en/moreinfo.php?pk=6621592&cc=1012453&jsn=5. Their most expensive option by about 40%. Reason I paid this premium is because the one...
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1.0
#1331449
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Rockauto - Return service

First my order is paid formb yet rockauto claims it isnt. Yet money is taken from my credit card. Since it took so long i wish to return said product. However order # doesnt match any on my order history. Worst ive ever done business with in ages.id give rock auto a 2 at least got part here over night.
1.8
Details
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1331412
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Rockauto - Ordered wrong part

Ordered wrong part. Need to exchange.
3.5
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1331385
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