RockAuto Reviews

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No way to escalate return issue

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Purchased auto parts (still in box) in March. Had to wait until mechanic verified engine failure which negated purchase of parts. Admitted to Covid isolation unit shortly thereafter. Just getting enough strengthDo notD to seek a return. Trying to get partial return credit from them since the vehicle was salvaged salvagedsalvage

User's recommendation: only work with a company that you can communicate with.

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Featured
ID
#2583322 Review #2583322 is a subjective opinion of poster.
Pros
  • Price and av
  • Price and availability
Cons
  • No ability to communicate special issues
Loss
$351
Preferred solution
Let the company propose a solution
Most helpful review
RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
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101 comments
#2059688

I am on the same boat. They claim the website will provide customer service. Of course, it won't!

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ID
#985924 Review #985924 is a subjective opinion of poster.
Product
Uro Parts Fuel Pump
Pros
  • Prices and selection and ease of finding parts
Cons
  • Insufficuent product detail to ensure correct part
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12
Preferred solution
Full refund
New Reviewer

You sent me the wrong part A gas tank and I damned there lost my car

The tank has 3 Vent holes Or return holes I installed the tank in my 70 Monte Carlo Took it to the gas station And the gear started pomping out through the Van holes I need to speak to someone about this explanation point!!!
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ID
#2997995 Review #2997995 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Faulty parts

I ordered new brake rotors for my SUV (order # 18606****) I installed them and they caused a strong vibration when the brakes were applied. I took the vehicle to a repair shop and they discovered the rotors were not true. In that in needed the vehicle they installed new rotors and all worked well. I have used Rock Auto before with success but am now disappointed.
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ID
#2996888 Review #2996888 is a subjective opinion of poster.
Loss
$125
Preferred solution
Full refund
New Reviewer

Not as expected

ordered parts , when arrived the box looked like it was 20 years old with water damage on the bottom.

User's recommendation: will look elsewhere.

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ID
#2996744 Review #2996744 is a subjective opinion of poster.
Loss
$66
Preferred solution
Price reduction
New Reviewer
I ordered brakes and rotors from rockauto on a Monday and was expecting shipment on that Friday. The package never arrived. When I used the tracking, the package was being held at a FedEx facility with no shipping date/delayed. I called fed/ex and got the run around a...
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ID
#2995302 Review #2995302 is a subjective opinion of poster.
Loss
$67
Preferred solution
Full refund
New Reviewer

To see how to get a damaged part exchanged that was damaged by Fed ex I need this part asap

When I received the racket pinion today the box was completely in half and the lines on the racket pinion was completely smashed were fluid won't pass I really need this part like tomorrow it's not rock auto's fault it is clearly a Fed ex mistake but they said I needed to make a claim to rock auto please can you resend me another racket pinion asap thank you so much
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ID
#2994533 Review #2994533 is a subjective opinion of poster.
Pros
  • Easy to order
  • Can be ordered online
  • Lower prices
Loss
$1500
Preferred solution
Deliver product or service ordered
New Reviewer

The part you show me is defective

No way too communicate you take the money and dont help any other way send a defective part and wont even help me with an exchange ! Absolutely disgusting customer service

User's recommendation: Absolutely not.

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ID
#2993743 Review #2993743 is a subjective opinion of poster.
Location
Gloucester City, New Jersey

I was shipped the wrong mirror

I placed a order for a specific driver mirror, one that comes with all the bells and whistles because my old one was fully loaded but what was shipped to me was not the one I ordered. So at this time and point I just need to hear from someone on what address I need to ship this mirror back to as well as get my money back and be done with this company.

User's recommendation: No I would not recommend any future customer for the simple fact that there is no one to talk to if a problem arises.

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ID
#2993467 Review #2993467 is a subjective opinion of poster.
Location
Southaven, Mississippi

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Verified Reviewer
New Reviewer

Cancel an order immediately

I just ordered parts 20 minutes ago I canceled one but it said the other one that been shipped out which is impossible I just want the money put back on my card the order number is 18989 **** my name is David Estes try to cancel the order it said it already been shipped it did some possible it wasn't shipped in 20 minutes
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ID
#2993219 Review #2993219 is a subjective opinion of poster.
Cons
  • Not being able to speak to someone
Preferred solution
Full refund
New Reviewer

Compliment

LikeThank you very much for expediting my order as requested! I live rural &;; almost everything is a day late! You were on the expected time & I truly appreciate it!! You help the "small" businesses & personal lil' ppl! I will give kudos where due. On the contrary, I will will explain my problems w/ your company! NO COMPLAINANTS HERE! Jus a THANK YOU! Broke down vehicle means NO WORK! TYVM! Respectfully submitted, Michelle Aubel..... Fl
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ID
#2992074 Review #2992074 is a subjective opinion of poster.
Location
Lithia, Florida
New Reviewer

Compliment

Thank you very much for expediting my order as requested! I live rural &; almost everything is a day late! You were on the expected time & I truly appreciate it!! You help the "small" businesses & personal lil' ppl! I will give kudos where due. On the contrary, I will will explain my problems w/ your company! NO COMPLAINANTS HERE! Jus a THANK YOU! Broke down vehicle means NO WORK! TYVM! Respectfully submitted, Michelle Aubel..... Fl
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ID
#2992066 Review #2992066 is a subjective opinion of poster.
Pros
  • Is can get good parts reasonable
  • Affordable prices and fast shipping
Cons
  • No problem
New Reviewer

My order

RockAuto - My order
My order didnt receive yet, im just waiting for that parts of my order, the fedex delivery was arrived already, but the DHL delivery is not coming until now, I take my day off, just for waiting of that parts, but im so disappointed on DHL they told me that my parts will be delivered tomorrow, but I need to take my days off again, because I need to wait for that parts and fix my car. Lost my 2 days work because of the delay.

User's recommendation: I don’t like DHL courier.

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ID
#2991686 Review #2991686 is a subjective opinion of poster.
Location
Red Deer, Alberta
New Reviewer

Poor setvice

Bought 4 parts and 3 out of the 4 were bad. First user and last time user. I also dont like the fact that you have to repurchase parts to correct the problem. What if the next set of parts are bad then what!!!!!! Poor serbice

User's recommendation: Don’t buy because you don’t know if what you purchased will work then you don’t get to talk to any one to help with the problem. But they want you to buy more bad parts to replace the bad parts that you bought from them originally.

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ID
#2991536 Review #2991536 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Spark plug wires were listed for my vehicle but were wrong
  • Terrible service
  • No customer service number to call
Preferred solution
Full refund

Correct my delivery information

I'm trying to correct my Street name to Tumlin st Nw rather than Tomlin st NW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#2991209 Review #2991209 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Do you verify the part number so I can ordered 2

Can I talk to a real person Blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah can you not make it easy for someone to call you and talk to you a real life person or do we have to play this game blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah I guess this is all I have to say about this but I would really like to order some parts can I get a phone number where I can call real live human being thank you

User's recommendation: Good luck.

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ID
#2990471 Review #2990471 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Preferred solution
A phone number so I can talk to a real life person
New Reviewer

Returnet a part have not recieved new one

Can't reach anyone give me a refund or send the new part which is what i prefer sent part back over a week ago
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ID
#2990313 Review #2990313 is a subjective opinion of poster.
Cons
  • Customer service and return policy
  • Inability to contact when problems arise
  • Poor customer service when trying to get help
Preferred solution
Deliver product or service ordered

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