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Steve A Opk

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Waiting for refund

RockAuto - Waiting for refund
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I have returned items tracking number1z5y6f670361****09 ups from order number 25030****. Ups tracking shows it has been delivered to rock auto. When will I receive my refund?

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Loss:
$30
Pros:
  • Low prices
Cons:
  • Confusing web page for ordering parts

Preferred solution: Full refund

User's recommendation: Make certain you order correct parts, I haven't received a refund for products that ups tracking shows that rock auto has received the package. Second Issue Is ordering parts is confusing. I had ordered front brake pads but received rear.

2 comments
Guest

I went through this with rock auto years ago because they sent me the wrong parts..twice! Finally had to get PayPal involved to get my money back.

I went to place an order a couple months later and put a hold on my account saying I must pay penalty fee of almost $100 before I could place my order. Needless to say I've never even considered buying from again.

Guest
reply icon Replying to comment of Guest-2462747

Penalty fee for doing a chargeback on something that they messed up on? That's messed up, not looking forward to that. Guess I'll have to shop elsewhere, throw away all my RockAuto magnets and stop recommending them.

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Louann P Qwf

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For a cheaper shipping option

RockAuto - For a cheaper shipping option

I need to change the shipping date! The shipping fee is too expensive.

I need to change the shipping date.

Please call me at +184********. Thanks.

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Preferred solution: A cheaper date for delivery

Amy D Onw

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Ripped off on returns and no one to contact

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Updated by user Sep 01, 2024

Well my last email from them when trying to get answers where my parts are that i returned and i only got about $100 out of $382 i ordered and returned they say no more refund and closed it. Can't do *** to get answers from them and no one else seems to have an impact on them either.

Original review Aug 24, 2024
i could give a zero rating I would. I had a mechanic order my parts for me on there and I paid for him $382 worth.

He ended up getting sick and wasn't able to put the parts on my car and I had another neighbor put on just the front brakes out of that which cost $38.

I returned the rest of the parts and my first refund was for 39 cents and I've only gotten less than $100 back of all that that I returned and you can't reach anybody you can't call anybody they're rude to you by email you can't figure out how to return their parts to them it's so confusing then they also said that I contacted him saying I was missing parts and that they refunded me but still sent out the parts that was missing well neither one of those happened not one of those things happened first of all I didn't order the parts even know what would have been missing second of all I've never gotten a refund from them except for the *** crumbs I gave me back for what I did pay for and I've never received any more parts than what I ordered on my original order I've contacted better Business Business bureau in filed a complaint and anywhere I can think to file against the my daughter is waiting for a heart and double lung transplant I really don't have the money to waste giving it to them and the way it seems the owner is a crook it seems. FedEx was no help and you couldn't call anybody to get help with the return but they were all returned and I got $100 or less back disgusting
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Loss:
$300
Pros:
  • Cost
Cons:
  • Need shut down
  • No customer service or number to reach anyone ever and no contact thru email like they say or answer during day

Preferred solution: Full refund

User's recommendation: Don't buy from here!!!

James E Cjn

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I need the right side other than the left side of the part that I have ordered

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RockAuto - I need the right side other than the left side of the part that I have ordered
RockAuto - I need the right side other than the left side of the part that I... - Image 2
RockAuto - I need the right side other than the left side of the part that I... - Image 3
RockAuto - I need the right side other than the left side of the part that I... - Image 4

I am still in need of the right-side brake hose for the caliper, which I can't find because I don't know how to without a part number. As you can see from the VIN number I've sent in one of the emails, I can't locate it due to the email rather than the VIN number, because it only has 11 digits.

But, as I asked before, if you could please help me, it would be nice and I would appreciate it. The driver side is what I ordered from you; now I need the passenger side. They're both made exactly the same, but are shaped differently from each other. They're both designed to fit their own side: one is made to fit the left and one is made to fit the right.

Though they look alike, they're just bent differently.

If you can find the part for me, I can pay for it. Thank you.

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Preferred solution: Full refund

User's recommendation: RockAuto

braxton122

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I was sent a crushed auto radiator, and there is NO WAY to contact these fools. any company that makes it impossible to reach a customer service dept. is not trustworthy. case in point.

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RockAuto - I was sent a crushed auto radiator, and there is NO WAY to contact these...
RockAuto - I was sent a crushed auto radiator, and there is NO WAY to contact... - Image 2
RockAuto - I was sent a crushed auto radiator, and there is NO WAY to contact... - Image 3
RockAuto - I was sent a crushed auto radiator, and there is NO WAY to contact... - Image 4
Original review Oct 07, 2024

I ordered a radiator and it finally came, albeit 3 days late. I dropped the car at the garage for installation.

The mechanic opened the box right in front of me and the radiator was crushed on each end. I have photos as proof. There were no packing materials around the aluminum and plastic radiator. My car is now on the lift and I am unable to speak to anyone to rectify this issue.

The radiator that was sent to me is of no use and unrepairable.

They want me to repack the item, and mail it back to them at my expense. Then they will send a replacement. No, that's not how this works.

They need to send me a non-damaged part, and I will gladly ship back the crushed radiator. *** I will even pay for the return shipping.

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Loss:
$112
Cons:
  • Whole system is not customer freindly

Preferred solution: just send a replacement please this one cannot be fixed

Zeno M Ghm

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| map-marker Calgary, Alberta

Damaged and missing items

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RockAuto - Damaged and missing items
RockAuto - Damaged and missing items - Image 2
RockAuto - Damaged and missing items - Image 3
RockAuto - Damaged and missing items - Image 4
Updated by user Aug 30, 2024

I will order heavy and fragile thing seperatly

Original review Aug 29, 2024
I have ordered many times from Rock Auto in the past. I have never returned anything.

I had ordered over $1100 in parts. The parts arrived in 10 shipping boxes containing about 40 manufacturer original boxes. These boxes were packed together with very heavy other boxes. Thus, many items in the original manufacturer's box were crushed and very badly damaged.

One box contained very small washers. The box was crushed, had opened, and 10 pieces are missing. Thus, I can't return or claim a loss because the box was crushed, and I have no items to return. They are lost.

The next original box that was damaged, the part may have been damaged. I can't return it because their policy states returns must be in the original 'undamaged' box. So I can't get refunds because the original 2 boxes are damaged. Also, the risk I face is if I proceed with returns and pay the freight for the return trip, and Rock Auto rejects the returns, I lose more money.

The freight back is likely more than the value of the goods. The rest of the damaged boxes, the parts are fine. I thought I would save money by placing a very large order of both heavy items like quick struts or heavy liquid containers and very light boxes. Bad idea on my part.

Order light stuff separately. Also, the return procedure is very complicated. You must keep track of which items were packed together in which shipping box, for the refund to happen. I didn't do that.

So, likely my refund will be rejected. On a $1000 purchase of parts, I had paid over $200 Canadian for shipping. And now I have to pay shipping for returns.

That sucks. Next time I will order locally and in Canada.
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User's recommendation: Order separately, heavy and light or fragile items.

Vanessa K Jfl

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Refund

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RockAuto - Refund
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The part arrived damaged. When trying to contact customer support, I learned that you cannot speak to a representative directly.

Everything is done through the website, with no way to speak to a customer service representative. I spent an extra $51.00 for express shipping, which was a waste of money because now I'm waiting for them to send the replacement part (if they approve the replacement to be sent), which will come with basic ground delivery. So, there's a week or more wait for the new part to arrive, with no way to get my shipping fee returned. I will never use this company again.

I am very disappointed with the product and their customer service. I would not recommend it.

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Loss:
$51
Pros:
  • Prices
Cons:
  • Terrible customer service
  • Defective parts

Preferred solution: Replacement part and refund for express shipping fees

User's recommendation: Do not use this company.

Jamal W Vkm

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Return and exchange part

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The motor that I was looking to fit on the window regulator was different, and I am asking to return the item and purchase the one I can use as soon as possible. I'm trying to figure out how to return it to you and get the right part.

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Loss:
$50

Preferred solution: A exchange for the right part

Kenneth V Ctb

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Paid for Hyundai part received a Chinese knock off

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RockAuto - Paid for Hyundai part received a Chinese knock off
RockAuto - Paid for Hyundai part received a Chinese knock off - Image 2

I purchased a crank sensor for a Hyundai. I paid for a Hyundai original part, but instead I got a package marked 'generic, made in China'.

I was unable to verify if this was the part I paid for due to an error in the person filling the order. There is nowhere you can communicate the issue.

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Loss:
$30
Pros:
  • Most parts i need are available and you get what you ordered
Cons:
  • Frustrated with lack of line of communication a email would have been

Preferred solution: After looking online at rock auto the they sent me is a united motor part crk251 cost 15.75 I paid 45.99 as my receipt shows. They owe me a refund of 30.24 and apology

User's recommendation: Beware of scams on this site make you get a part that you paid for

Shane B Fbt

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Paid for Express delivery $40 dang dollars

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RockAuto - Paid for Express delivery $40 dang dollars

I paid $40 for express delivery so I could get my parts here by no later than 10:30 AM. Well, needless to say, it wasn't here on time.

Plus, I didn't even get all of my order. Can't believe I wasted my money on this company. They told me 10:30 AM, no later, and now I'm not getting all my parts. I'm so annoyed about this.

Probably won't ever go through Rock Auto again. I should have stuck with Parts Geek. They were only $5 more, but I would have received everything I paid for. Plus, I most likely wouldn't have had to pay $40 to get it here.

Now I have to go out in the cold, dark night. If only there was a way to get faster delivery, I probably would have taken it. But instead, I was lied to about when to expect my package. Not to mention the phone number for the corporate office that no one ever answers.

I left three voicemails and didn't receive a callback. Not only was it not delivered on time like I paid for, but I also didn't get all my parts. Thanks, Rock Auto. You're the best.

I appreciate you messing up.

Thanks for the horrible experience. Not to mention, my tracking slip shows a part still isn't here.

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Preferred solution: I would like something for my waisted time and money I spent trying to get my parts here faster but also would like something for the damn 40 dollars I waisted as well seeing how it want here by no 1030

User's recommendation: Don't waist your money on Express delivery u will only get ripped

Aurel Exp

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| map-marker Kitchener, Ontario

Poor Quality of parts and a two warehouse system.

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RockAuto - Poor Quality of parts and a two warehouse system.

I ordered Bilstein struts, KYB strut mounts and KYB bump stops. I wanted Bilstein Strut mounts but because of Rockautos stupid two warehouse system it meant paying double shipping to Canada as the Bilstein shocks were at their A warehouse and the strut mounts were at their B warehouse.

The KYB were at the A warehouse. The KYB's are made in China and the mounting studs are about 3 mm outward of where they needed to be to fit. As the car was disassembled I wasn't going to reassemble and return. I had to hammer the studs out, grind one side of the stud and reassemble and install.

All because of Rockautos STUPID 2 WAREHOUSE system. Ask me if I'm happy!!!

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Anonymous

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Verified Buyer
| map-marker Miami Beach, Florida

I Did not receive my refund. I ordered 222.00 and only got back 69.00 who the *** does that. No number to call. The company can give me back my money. I gave them back their product.

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RockAuto - I Did not receive my refund. I ordered 222.00 and only got back 69.00 who the...
RockAuto - I Did not receive my refund. I ordered 222.00 and only got back... - Image 2

I realized that I would be charged for the return but 200.00 no way. No way to contact company so I'm pissed.

I need my money. I ordered two parts. They came together at least that's what the shipping label said.

I never opened the package and returned it. And got gyped

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User's recommendation: Don't buy rip off

Valentina Vck

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| map-marker Fredericksburg, Virginia

Wrong radiator was sent.

RockAuto - Wrong radiator was sent.
RockAuto - Wrong radiator was sent. - Image 2
RockAuto - Wrong radiator was sent. - Image 3

I Dawn Miller requested a radiator for a 1999 GMC VIN 1GTDT14XXXK506245. We received the wrong radiator, call on Friday to report that it was the wrong one.

We have call over 10 different times not being able to get through. I never received an invoice from your company. It came FROM NJ #WG7112, 1175 FLORENCE COLUMBUS RD SUITE A BORDENTOWN NJ

TRK#7786 27** **75 SHIP DATE 17 SEP 24.

IT WAS THE WRONG RADIATOR.

Need to send back and receive my $186.00 money back. Poor communication.

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James C Qec

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Verified Reviewer
| map-marker Cranberry, Pennsylvania

Maybe isolated incident

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RockAuto - Maybe isolated incident
Updated by user Oct 10, 2024

i have a unique situation were the local post office will not allow Fedex to deliver to my physical address.UPS has no problem. Shipper chose Fedex instead of UPS. Now i don't know if,where,when,or how i will receive these parts.

Original review Oct 09, 2024

I haven't received my order shipped through FedEx. Tracking says the order is in Zelienople, PA.

That's only 20 minutes from my location. If I'm not going to get the order, I will need a refund.

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User's recommendation: Use only UPS

Matthew L Omk

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Bad threads on a part

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RockAuto - Bad threads on a part
RockAuto - Bad threads on a part - Image 2
RockAuto - Bad threads on a part - Image 3

Part was installed but found bad threads had to pull part out drill and tap holes then helicoil to be able to mount and fully install ac condenser which was a TYC branded part. As a professional mechanic I have never had an issue with TYC parts before part of me thinks it isnt actually TYC. Looking for a partial refund for my time and supplies but they only want to replace part I already waited a week for the part customer needs their car now!

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Loss:
$30
Cons:
  • Replacement only on installed parts
  • No human customer support
  • Poor customer service

Preferred solution: Price reduction

User's recommendation: Just pay the part store price so you can have a human to speak with.

Resolved
Victor A Yrf

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Resolved: Need to have s live person cuz no one ever answers

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RockAuto - Need to have s live person cuz no one ever answers
Updated by user Oct 31, 2024

Company fixed the issue and I have been provided with apology. It was the wrong company i was inquiring about sorry

Original review Oct 16, 2024

I received the wrong size part, which was a radiator part# 801****-shipment#SP117547 and sales order#SO660660. I sent it back the way I was instructed last for my refund and I haven't received any answers or information on the return or refund.

View full review
Loss:
$81
Pros:
  • Fast and easy ordering
Cons:
  • Slow refunds

Preferred solution: Full refund

User's recommendation: Make sure the part is right before u buy it

Terrie Xfh

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Verified Buyer
| map-marker Marietta, Georgia

To inquire about returning parts that dont fit my car

RockAuto - To inquire about returning parts that dont fit my car
RockAuto - To inquire about returning parts that dont fit my car - Image 2
RockAuto - To inquire about returning parts that dont fit my car - Image 3
RockAuto - To inquire about returning parts that dont fit my car - Image 4

I guess she ordered wrong parts by mistake and is not able to use them for her vehicle. She was suppose to return by 8/19/24 eventhou it is past I would really appreciate if they could still be returned.

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About

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

RockAuto reviews and complaints

RockAuto is ranked 113 out of 1625 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide, Europe

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

Rockauto FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

RockAuto is an online auto parts company. They ship auto parts from over 300 manufacturers to customers worldwide at warehouse prices.

RockAuto FAQs

Customers choose RockAuto for their wide range of auto and body parts at affordable prices. However, RockAuto reviews on PissedConsumer.com alert defective items and expected payment for shipping when returning.

RockAuto has a “Check Order Status” lookup function where you check your order status by providing your email address or phone number and order number.

Go to the missing order on the “Orders Status & Returns” page. Select “Arrange a Return/ Report a Problem”. Report the package as either “Missing Part” or “Package Not Received”. You will be asked some questions to clarify the issue.

Find the order on the “Order Status & Returns” page and click on “Arrange a Return/ Report a Problem” within 30 days of delivery. Provide the quantity you are returning and the reason for returning. Get a shipping label and send the items to the address provided in their original packaging.

RockAuto issues a refund to your original payment method within 3 days of receiving your returned package. Once a refund has been issued to your original payment method, you will receive a confirmation email.

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