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No way to escalate return issue

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Purchased auto parts (still in box) in March. Had to wait until mechanic verified engine failure which negated purchase of parts. Admitted to Covid isolation unit shortly thereafter. Just getting enough strengthDo notD to seek a return. Trying to get partial return credit from them since the vehicle was salvaged salvagedsalvage

User's recommendation: only work with a company that you can communicate with.

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Featured
ID
#2583322 Review #2583322 is a subjective opinion of poster.
Pros
  • Price and availability
  • Price and av
Cons
  • No ability to communicate special issues
Loss
$351
Preferred solution
Let the company propose a solution
Most helpful review

RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake

RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
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103 comments
#2059688

I am on the same boat. They claim the website will provide customer service. Of course, it won't!

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ID
#985924 Review #985924 is a subjective opinion of poster.
Pros
  • Prices and selection and ease of finding parts
Cons
  • Return policy
  • Insufficuent product detail to ensure correct part
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12
Preferred solution
Full refund

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Find out where's the parts I ordered