What is RockAuto rating?
“I love Rockautos prices and they always have the part I need and it's always the right part . Rockautos Rocks .”
“I purchased a part from ********************** and paid $30 to expediate the order. There is a clause on the checkout page about shipping being estimated time, seriously? I pay $30...”
“I have used RockAuto over six times now. I’m very happy with the service and receiving all my parts on time. The price and inventory is good. No problems.”
“Never again buy from these losers! I selected the parts for my vehicle, only to find out after receiving the part their catalog information is incorrect. The part does not...”
“2 weeks ago my rear differential was still not here they say they can refund the money lol what a joke I need the part for my work truck no...”
“The order should have been charged only one shipping charge, I would like a refund . I think Rockauto has made a mistake and I would like it corrected.”
Issues fixed by RockAuto
«Company fixed the issue and I have been provided with full refund. It sure would have been easier to have someone to talk to from the beginning. Thank You anyway..»
No way to escalate return issue
User's recommendation: only work with a company that you can communicate with.
- Price and av
- Price and availability
- No ability to communicate special issues
- Prices and selection and ease of finding parts
- Insufficuent product detail to ensure correct part
- Return policy
You sent me the wrong part A gas tank and I damned there lost my car
Not as expected
User's recommendation: will look elsewhere.
To see how to get a damaged part exchanged that was damaged by Fed ex I need this part asap
- Easy to order
- Can be ordered online
- Lower prices
The part you show me is defective
User's recommendation: Absolutely not.
I was shipped the wrong mirror
User's recommendation: No I would not recommend any future customer for the simple fact that there is no one to talk to if a problem arises.
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Cancel an order immediately
- Not being able to speak to someone
Companies Similar to RockAuto
- Is can get good parts reasonable
- Affordable prices and fast shipping
- No problem
User's recommendation: I don’t like DHL courier.
User's recommendation: Don’t buy because you don’t know if what you purchased will work then you don’t get to talk to any one to help with the problem. But they want you to buy more bad parts to replace the bad parts that you bought from them originally.
- Spark plug wires were listed for my vehicle but were wrong
- Terrible service
- No customer service number to call
Correct my delivery information
Do you verify the part number so I can ordered 2
User's recommendation: Good luck.
Returnet a part have not recieved new one
- Customer service and return policy
- Inability to contact when problems arise
- Poor customer service when trying to get help
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