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Purchased Monroe Struts from Rock Auto in 2017. Had one go bad within 30 days. It was defective. Called Rock Auto to explain my problem. They told be no guarantee. Before I purchased them as I have made purchases of the same Monroe Struts from them before for other...
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2.5
I didn't like
  • Rudeness and did not make good on defect
#1172929
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Zero customer service and options “When you call RockAuto an automated recording states up front "no phone CS" and to refer to help pages on their site for "self service customer service"? WTF? As I checked out with 2 day DHL shipping for an additional $21 they...
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2.0
I didn't like
  • Awful online problem reporting options
  • Lifeless corporate support
  • Zero customer service
#1171584
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I ordered some brakes, power steering hose, and a electical part. I have a customer waiting not in a hurry but waiting. I was told originally everything would be here by jan 10-12. Now i have received half my order and it is now the 18th and still haven't received the...
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2.2
#1171485
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Rockauto - So far terrible

Rockauto
#1172649
1.0
Details
I ordered a driver side mirror on January 12 and they told me it would be here on January 18 well it still hasn't arrived
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Customer service

Rockauto - Didn't like

Rockauto
#1170075
Want to cancel order for anthony glass order wrong parts and wrong information on debit card plz reply asap trying to call but couldn't get no where on line my num is 1-276-252-4849
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Rockauto - Waste of time

Rockauto
#1169692
1.7
Details
Ordered a part they sent the wrong one. After returning it they told me they were shipping another one out but that was 3 weeks ago and now no one will tell me anything when I try calling.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Rockauto - Want to cancel order

Rockauto
#1169256
Anthony glass put in wrong order for a saturn2002.
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Rockauto - Horrible customer service ,there is none
i never got my part or refund, worst company ever not even email customer service ,or a phone number to ask anything il never buy anything from them again ! there site just takes you round and round and they always refer you back to the problem page ,they don't ask...
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#1171204
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Ordered an Exedy brand clutch kit, $140, which is twice the cost of the Luk brand at $70. I today received the Luk brand but was charged for Exedy. Additionally, part is clearly used. Covered in a dirty oily and gritty film. The original packing was not even in the box...
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1.3
#1166566
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Rockauto - 30 day return policy is a problem
Rockauto - 30 day return policy is a problem
The 30 day return window is OK but not if outside influences affect and delay the install process. The parts ordered and pictured was what I needed. Ordered these 2 Bendix drums BDR0809, with adjustable slots in the drums, perfect. After some delays, pictured below, I...
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2.0
I didn't like
  • Way they treated me
  • No customer service
  • Misleading ad
#1164783
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Rockauto - Rock auto sent wrong part and can't return it
Bought a new gates timing belt/ water pump kit and serpentine belt kit. One of the tensioner pulleys was incorrect and started smoking/squeaking immediately after installing. Had to remove it and put my old 1 in..when i tried to request a return, was told it was 43...
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2.5
#1164430
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I bought a part based on the information on Rockauto web site. During the installation of the part it was determined the auto manufacture changed the design and the part did not fit. Rockauto does not have a phone number for customer service. All communication are...
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Product
#1162861
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Had the power steering unit rebuilt through Rockauto. Once I received the rebuilt power steering, I learned it was still defective. Rockauto wanted me to resend the unit back to the company that originally rebuilt the power steering unit. After researching the company...
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#1161658
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i have order brake drums for my Toyota Rav 4 twice the first one didi not fit at all sent it back got charged for shipping becouse i said it was a 2001 but is a 2002 . your site showed it fit both years same part number. i was to be issued credit and reordered once...
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#1162742
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