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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
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Anonymous
Mike

Rock Auto Guaranteed my 16 year old son the correct part within multiple pre-purchase email correspondences. The "Assumed" correct part was ordered even though Rock Auto's pic...

Anonymous
Chris

Awful for returns. I ordered left and Right front calipers. They don't match and neither one of them fits the car. I ordered them together, but I have to return them individua...

3.0
I liked
  • Prices and selection and ease of finding parts
I didn't like
  • Return policy
  • Insufficuent product detail to ensure correct part
#985924
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I bought a part based on the information on Rockauto web site. During the installation of the part it was determined the auto manufacture changed the design and the part did not fit. Rockauto does not have a phone number for customer service. All communication are...
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Anonymous
Anonymous

here is the number for customer service. 866-762-5288

Anonymous
gr

you will save money but if you have to warranty and you dont want to get same trasy part they sold you your screwed, my advice pay the difference from your local auto parts at...

Product
#1162861
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Rockauto - Junk fenders

Rockauto - Junk fenders
Rockauto - Junk fenders
Rockauto - Junk fenders
Rockauto - Junk fenders
Ordered 2 new fenders for my truck and both come damaged beyond repair. Tried contacting rockauto and was told that they will file a claim with the shipping company and might not receivea refund for up to 65 business days . Not to mention it took a week to receive the parts and am not able to complete the repairs
1.9
Details
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Warranty
#1273387
Reply to reviews
RockAuto Delivers The Wrong Parts !!
RockAuto Delivers The Wrong Parts !!
RockAuto Delivers The Wrong Parts !!
After going on Rockauto website and filling out my auto information. I was still issued the wrong freaking parts !!! I returned both boxes that they were delivered in, only to be contacted by email from RockAuto informing me that my account will be Credited $92.00...
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1.5
#1299889
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Rockauto - Pissed off!!
Rockauto - Pissed off!!
They sent me the wrong fuel tank. The packing slip was right but the wrong part in the box. They are not doing anything on their end to help me out. I am just another pissed off customer to them. They won't even work with me to ship a new tank out asap, just following...
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Anonymous
KnowUrRights

If you have received a product that you did not order you are actually not even required to return it and the seller is legally obligated to refund the cost of purchase. This ...

2.1
#1279231
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Rockauto - Broken parts was sent
Rockauto - Broken parts was sent
Rockauto - Broken parts was sent
opened the box and the radiator was busted at the bottom and the it looked beat up i have pictures. very disappointed need to be returned and credit my credit card back please. tuis is not even usable .tammy kinder order number 86339179 i hope the rest of the order...
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Anonymous
KnowUrRights

Good luck dealing with this company. Their customer service is terrible at best. You can not speak directly to a person as they no longer offer this service. You must contact ...

1.8
#1276374
Reply to reviews
I went to rock auto today to try to order some brake rotors and brake pads for my truck. After going through the full process entering my ZIP Code finding out the shipping information and placing my order by submitting it. My shipping cost told me it was 14.99$, once I...
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Anonymous
Anonymous

guess ill try auto geeks bye

Anonymous
Richard

I've bought a lot of parts from RockAuto in the past. I'd add several items to my shopping cart, and it would show the parts are being shipped from RockAuto Warehouse A, B and...

4.0
#1223215
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Rockauto - To return a package

Rockauto - To return a package
Rockauto - To return a package
Rockauto - To return a package
My order was for a Toyota yaris 2012 and you delivered for a 2011. And now I can not return my items because the shiping cost is more than the part cost. It was your mistake why I have to pay for it.
2.6
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1280844
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Rockauto - My order 80436353 arrived damaged

Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
FedEx ground delivered my package and it it damaged. What do I need to do to get this resolved. My phone number is 304-962-7905
4.2
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
#1210293
Reply to reviews
Rockauto - Ordered a part their website said was correct,  they shipped a part that would not fit, they do not talk with their customers
Rockauto - Ordered a part their website said was correct,  they shipped a part that would not fit, they do not talk with their customers
Rockauto - Ordered a part their website said was correct,  they shipped a part that would not fit, they do not talk with their customers
Ordered a part from Rockauto.com, they shipped a part that does not fit my car. I tried calling customer service, they do not allow phone calls to their customer service department. Their website said that I would have to pay for the return shipping to get a refund. It...
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Anonymous
Alex

Their customer service is absolute garbage. They figure they can just bone you because they've got a million other customers across the country. Sad part is, they're probably ...

Anonymous
Mike

contact the FTC and file a complaint

3.4
Product
I didn't like
  • Customer service or return website procedures
#1191286
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