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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
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Anonymous
Gene

Horrible customer service,called corporate, asked if they could help me with a problem, said they could not help me with anything, “l asked again anything “?there response aga...

Anonymous
aaron g

I am about to return a ac compressor that does not fit my car. I will update and see. They it has to be in its original packaging and box but it had a plastic strap on it that...

3.0
I liked
  • Prices and selection and ease of finding parts
I didn't like
  • Insufficuent product detail to ensure correct part
  • Return policy
#985924
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I bought a part based on the information on Rockauto web site. During the installation of the part it was determined the auto manufacture changed the design and the part did not fit. Rockauto does not have a phone number for customer service. All communication are...
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Anonymous
Anonymous

here is the number for customer service. 866-762-5288

Anonymous
gr

you will save money but if you have to warranty and you dont want to get same trasy part they sold you your screwed, my advice pay the difference from your local auto parts at...

Product
#1162861
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Rockauto - My order 80436353 arrived damaged

Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
FedEx ground delivered my package and it it damaged. What do I need to do to get this resolved. My phone number is 304-962-7905
4.2
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
#1210293
Reply to reviews
Rockauto - Ordered a part their website said was correct,  they shipped a part that would not fit, they do not talk with their customers
Rockauto - Ordered a part their website said was correct,  they shipped a part that would not fit, they do not talk with their customers
Rockauto - Ordered a part their website said was correct,  they shipped a part that would not fit, they do not talk with their customers
Ordered a part from Rockauto.com, they shipped a part that does not fit my car. I tried calling customer service, they do not allow phone calls to their customer service department. Their website said that I would have to pay for the return shipping to get a refund. It...
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Anonymous
Alex

Their customer service is absolute garbage. They figure they can just bone you because they've got a million other customers across the country. Sad part is, they're probably ...

Anonymous
Mike

contact the FTC and file a complaint

3.4
Product
I didn't like
  • Customer service or return website procedures
#1191286
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Rockauto - Wrong parts were sent twice

Rockauto - Wrong parts were sent twice
Rockauto - Wrong parts were sent twice
Rockauto - Wrong parts were sent twice
Rockauto - Wrong parts were sent twice
I won't mount correctly, silver one is my part, black painted one is the one sent to me
#1250979
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Rockauto - PLEASE ANSWER MY RETUN
Rockauto - PLEASE ANSWER MY RETUN
Rockauto - PLEASE ANSWER MY RETUN
You sent me a damaged product and I followed your return procedure and never heard back. This radiator was damaged t the point the mechanic would not install it. There was a gouge in the box and radiator. I filled a claim at least 10 days ago. Here is the order...
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HurriedCommonFrog
HurriedCommonFrog

you refund policy on defective/damaged parts is non existent. I filed a claim about 10 days a ago and have heard nothing.

1.0
I didn't like
  • No phone
  • You will not respond to your refund policy
#1224656
Reply to reviews
Rockauto - Wrong part in correct number label
Rockauto - Wrong part in correct number label
When contacting by phone all I get is we don't offer phone customer help to keep the prices down go online to the help button or email, When I did the online return option I believe I did a human error just as the person who boxed the product I needed may have done a...
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4.8
I liked
  • Its been great
I didn't like
  • Has to be a better way to help people for customer service
#1256114
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Rockauto - Cracked plugs
Rockauto - Cracked plugs
Rockauto - Cracked plugs
I ordered some denso double platinum plugs and had a legit mechanic install them. I get the car back and its idling really rough like the box of plugs was dropped during shipping and got a hairline crack. Im taking the car back to the mechanic so he can check it out....
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5.0
#1226577
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Rockauto - Customer service

I bought an alternator Sat paid for 2-3 day shipping it says my card will be charged when it is shipped even if it was sent Monday I had to wait 4 days not 3 and for what could be $250 worth of trash and have to wait longer to get one this is my only vehicle and now I got the part I still have to wait
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
#1205758
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Contact Rockauto

Mailing Address:
RockAuto, LLC
6418 Normandy Lane Suite 100
Madison, WI 53719
United States
Phone:
(608) 661-1376
More
Purchased Monroe Struts from Rock Auto in 2017. Had one go bad within 30 days. It was defective. Called Rock Auto to explain my problem. They told be no guarantee. Before I purchased them as I have made purchases of the same Monroe Struts from them before for other...
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2.6
I didn't like
  • Rudeness and did not make good on defect
#1172929
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