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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them. I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too...
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Anonymous
Brutis

Those cock-suckers at Rockauto sold me Moog parts and sent Chinese made junk in place of Moog, then told me I would have to pay shipping to return the *** parts.

Anonymous
Joey

Local parts guys are usually good about these kinds of issues and working on a solution, Rockauto can no longer be trusted, they were great for many years, but now I will not ...

3.0
I liked
  • Prices and selection and ease of finding parts
I didn't like
  • Insufficuent product detail to ensure correct part
  • Return policy
#985924
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I went to rock auto today to try to order some brake rotors and brake pads for my truck. After going through the full process entering my ZIP Code finding out the shipping information and placing my order by submitting it. My shipping cost told me it was 14.99$, once I...
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Anonymous
Anonymous

Yeah I just got took on the next business day overnight shipping bought part noon Thursday didn't ship till Friday at 430..$30 for shipping they are a *** joke

Anonymous
Anonymous

guess ill try auto geeks bye

4.0
#1223215
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Rockauto - I have received a used part

Rockauto - I have received a used part
Rockauto - I have received a used part
Rockauto - I have received a used part
Rockauto - I have received a used part
Today i received my tie rod ends. You guys have sent me a used part. This tie rod has been installed On somebodys vehicle. The screw is stripped and there was nothing else in the box but this. No bolt,no cotter pen just this junk. I am sorry but this is sad. Please notify me asap. Thank you.
#1316505
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Rockauto - Customer service is horrible! Received order damaged!
Rockauto - Customer service is horrible! Received order damaged!
Rockauto - Customer service is horrible! Received order damaged!
This box was delivered completely messed up. When I went to drop it off at FedEx for return per the instructions of Rockauto, FedEx required me to have them repackage the shipment or they would not accept the return because the original box was so damaged. The original...
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#1307428
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Pissed Customer, Rockauto
Pissed Customer, Rockauto
Pissed Customer, Rockauto
Ordered a Chevy horn contact, received a filthy box and a defective (broken wire) part. Plus, it's a big task to get hold of anybody. Rock Auto needs better quality control. I guess I'll fight the good battle and try to navigate the home page. I think this was one of...
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1.0
I didn't like
  • Junk part in dirty box
#1336150
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Rockauto - Wrong parts in kit order #88266223 calipers wont bleed .located in wrong place
Rockauto - Wrong parts in kit order #88266223 calipers wont bleed .located in wrong place
Rockauto - Wrong parts in kit order #88266223 calipers wont bleed .located in wrong place
Rockauto - Wrong parts in kit order #88266223 calipers wont bleed .located in wrong place
ordered part kit for the 2011 nissan juke PWR KCOE098A.JOB INSTALLED AND TRYING TO COMPLETE . WONT HOLD PEDAL BLEEDERS ON BOTH CALIPERS IN WRONG PLACE . INNCORECT CALIPER BLEEDER SCREWS,SHOULD BE IO THE TOP OF THIS UNIT . THIS HAS CAUSED ME GREAT PAIN .I NEED THE...
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Product
I didn't like
  • Return policy website perfromance issues
  • Rudeness
  • No reply to me to solve the problem
#1302906
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I bought a part based on the information on Rockauto web site. During the installation of the part it was determined the auto manufacture changed the design and the part did not fit. Rockauto does not have a phone number for customer service. All communication are...
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Anonymous
Anonymous

here is the number for customer service. 866-762-5288

Anonymous
gr

you will save money but if you have to warranty and you dont want to get same trasy part they sold you your screwed, my advice pay the difference from your local auto parts at...

Product
#1162861
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Rockauto - Not happy about paying for wrong return.
Rockauto - Not happy about paying for wrong return.
this is 2nd. time you sent wrong part and i had to pay return..so 3 times and your out...the last order was a replacement part for what was on car.. then have to pay for it to be returned.I DON'T THINK SO... you sent wrong part return should be on you... do you really...
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2.5
I liked
  • But then who cares when its the wrong part
I didn't like
  • Returns
  • Lack of action
#1355798
Reply to reviews
Rockauto - Must be drunks or drug addicts working for you.
What kind of braindead moron can't follow simple instructions and make sure the order is complete and CORRECT I ordered a Cloyes timing kit for my 4.6L Ford with 2 timing chains in the kit, I only got one in the box... You're lucky I'm not your boss you'd be Fired !...
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Anonymous
Charles Frady

This issue has been RESOLVED. Mark at Rock Auto took care of it for me... He was very polite and professional... THANK YOU

Anonymous
Charles Frady

I'm sorry to be so rude but my repair is at a standstill because of inexcusable ineptitude... I am a do it myself mechanic and this is my sole vehicle for transportation. I am...

2.9
#1353556
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Contact Rockauto

Mailing Address:
RockAuto, LLC
6418 Normandy Lane Suite 100
Madison, WI 53719
United States
Phone:
(608) 661-1376
More
Two brake rotors were received in the correct part number box but with the wrong part inside. The contents were visibly and clearly returns that had been mis-boxed. The part number ordered and labelled on the box were the correct ones for my vehicle. RockAuto charged...
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3.8
I liked
  • Past purchases were positive
I didn't like
  • Return shipping credit calculation
  • No live customer service
#1346065
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