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I have a Moog outter tie rod for a 96 Mitsubishi eclipse recently went to get a alignment and was told my outer tie rod was bad so I need to warranty it out before I can get a alignment but it's on my car I drive to work everyday so can't really afford down time on it
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 21.
3.4
#1405349
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No one answers the phone. I have the truck tore apart and the wrong part to put back on
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 06.
#1374816
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Resolved: Rockauto - Overcharged

Rockauto - Overcharged
My account was charged 3 different times for an order
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 05.
#1374235
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I ordered a rim for my 95 Lincoln town car for a spare, so I could get rid of the doughnut. I got the rim had a tire mounted and balanced on it and put it in my trunk, it was over a year later when I got a flat I tried to put it on my car, they sold me a rim that does...
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Company wrote 0 private or public responses to the review from Oct 04.
2.7
#1372922
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Two brake rotors were received in the correct part number box but with the wrong part inside. The contents were visibly and clearly returns that had been mis-boxed. The part number ordered and labelled on the box were the correct ones for my vehicle. RockAuto charged...
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Company wrote 0 private or public responses to the review from Sep 04.
3.8
I liked
  • Past purchases were positive
I didn't like
  • No live customer service
  • Return shipping credit calculation
#1346065
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New pump was bad. They stated they wouldn't replace it due to a continuing issue with the product and stated they would refund the cost. Never saying anything about needed the core back. They have my original core and I thought they would let me keep the bad one for...
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Company wrote 0 private or public responses to the review from Apr 26.
3.4
I didn't like
  • Unwillingness to accept their part in the mistake
  • Refund policy
#1241352
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Resolved
I had an experience recently, where I was double charged for parts that I had ordered for my car. The receipt clearly showed that my account would not be charged, until the parts had shipped; my bank account however showed a different story on the day I placed the...
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Company wrote 0 private or public responses to the review from Dec 29, 2015.
#760074
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