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Rockauto review: Website sucks

1.0
Details
I ordered parts and u sent wrong ones been trying return on line and website sucks
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Review
#1731474 Review #1731474 is a subjective opinion of poster.
Cons
  • Poor custermer service
  • No cutomer support and no way to contact anyone
  • No phone number to talk with someone
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund

Do not purchase anything from Rockauto, tell everyone.

1.0
Details
Did not receive the order. Rockauto claims it was shipped. Fedx says they have not received the package. Their online method of reporting a problem takes you in a big circle.
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Review
#1731164 Review #1731164 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered
Tags
  • this Company Is Shady

Rockauto review: Stay the H--L away from Rock Auto HONESTLY !!!

1.0
Details
There is NO customer service to contact.Its like they dont give a shi- about you once the order is placed. Will never order from them again. WORST Co. I have ever ordered from.Never again. STAY away guys you will be glad you did. TOTALLY SUX !!!!
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Review
#1730411 Review #1730411 is a subjective opinion of poster.
Reason of review
Problem with delivery

STAY AWAY FROM ROCKAUTO

1.0
Details
RockAuto is terrible! Zero customer service. I have been a customer of Rockauto for 15 years and they have had a few bad parts but i could contact customer service and they fixed the problem, however my last two orders have been total cluster F#$%s and i even email customer service and no response. Just trying to do a simple return is a major headache now. I just wanted a refund for a defective caliper and the only return label that will print is for a core return, if I try to get the refund the website wants me to buy a replacement first pay for that then wait until i receive the new part then start a refund. Its totally absurd, now i have to contact paypal dispute the charges blahblahblah HEADS UP : STAY AWAY FROM ROCKAUTO
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Review
#1730336 Review #1730336 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Rockauto review: Need to speak to someone

1.0
Details
I should be able to call in and get help with parts or do an exchange with a real live person over the phone on the wrong part that was order need to be more convenient for people that need help the site isn't very helpful and I need to do an exchange to get the right part for my car and need to speak to someone bout itAngry
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Review
#1728936 Review #1728936 is a subjective opinion of poster.
Product
Rockauto Website
Reason of review
Poor customer service

RockAuto refuses to ship one of the parts I ordered. Paid for and not delivered.

1.0
Details
Ordered the parts. Paid for part and shipping Followed the tracking which said delivered. Immediately reported that no part was received. RockAuto said the carrier threw the part out. Carrier and RockAuto Web said part was retruned to RockAuto. RockAuto just closed my problem ticket after no resolution after 30 days. No phone number to call. No further response to my emails. Refusing to ship the part ordered.
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Review
#1728165 Review #1728165 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • L liked the parts they did ship
Cons
  • Fact they took my money for purchase
  • And shiping and do not ship the part
  • Have cut me off after they have refused within 30 days
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered
Tags
  • Poor Service Of Compaint

Rockauto review: Stay away

1.0
Details
i never received my part. rockauto said they will only refund my money if I return the part. WHAT?! in what universe do they live where you can return a part you never received? they will not budge and refuse to refund my money.
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Review
#1728157 Review #1728157 is a subjective opinion of poster.
Service
Auto Parts Warehouse Shipping Service
Pros
  • Good prices
Cons
  • Will steal back double what you saved with them

Rockauto review in Mount Pearl, Newfoundland And Labrador: Likes taking people's money but never get the part you paid for

1.0
Details
Ordered a wheel bearing for my 2007 Pontiac G5 and almost a month and still don't have it but they weren't long taking the money out of my bank account
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Review
#1727536 Review #1727536 is a subjective opinion of poster.
Service
Rockauto Shipping Service

Rockauto review: DON'T BUY FROM A COMPANY YOU CAN'T SPEAK TO ON A PHONE!

1.0
Details
You people *** suck! Its extremely difficult, trying to reach you people to inquire about a *** part! Yes, you sell the part, yet the part comes in two sizes, and you don't advertise if you have both sizes! My 2002 Toyota Sequoia limited 4x4, requires a 4 inch serpentine belt tensioner pulley! You advertise numerous belt tensioner pulley assemblies, and list one that says comes with 3.5 pulley, which WILL NOT FIT MY TRUCK, PROPERLY! I have been trying to call, message for over an hour! All to no avail, as you don't provide the customers with a valid phone number to actually reach a live person! Then the cus8 must fill out a *** online info form toget to a frivolous phone number at best! YOU SUCK! I WILL NEVER PURCHASE ITEMS FROM YOU GUYS EVER AGAIN!
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Review
#1724374 Review #1724374 is a subjective opinion of poster.
Tags
  • Part Catalogue Inaccurate

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto Questions

Rockauto review in Sacramento, California: Ronswayjohnson57@gmail.com

1.0
Details
My brother lives in n Dakota I'm in Cal he was ordering a *** load of parts for my blazer for x mad gift then he found out that it was more to ship them then the parts coast so we went else where and will never use or reckomend your company to any one you have lost a long time coustomer
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Review
#1724250 Review #1724250 is a subjective opinion of poster.
Reason of review
It cost more to ship then all the parts so I will no longer use or reckomend u