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Rockauto review in Dayton, Ohio: Problem with order

1.9
Details
Ordered part from web posting and part dicription part was incorrect
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#1730052 Review #1730052 is a subjective opinion of poster.

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Rockauto review: Dont use...total rip off

1.8
Details
No phone service assist. Part did not work. Couldn't get anyone to answer phone since they have NO PHONE ASSIST and web site would not accept details.
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#1729279 Review #1729279 is a subjective opinion of poster.
Pros
  • Cheap price - until they add s&h
Cons
  • Being treated like a fool when the company was clearly in error
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

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Rockauto review in Oxford Charter Township, Michigan: Was double charged

2.0
Details
I was double charged for a water pump and thermostat for a 2008 BMW 335xi and now I can NOT reach anyone to help credit back my debit card. Very frustrating that now I have to contact my bank and refuse the charges.
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#1721341 Review #1721341 is a subjective opinion of poster.

Rockauto review in Beaufort, South Carolina: Haven't received correct refund on my returned part.

2.2
Details
Ordered a bcm for my chevy truck. The dealer couldn't program it. Sent the part back to rock auto and got a rebate for core. Try calling, no respond. Try to contact them to tell them that the bcm was their *** part not the bad core. Contacted BBB and filed a complaint. Received a reply that they don't us BBB to settle dispute. Left me a web site to respond. Tried to contact them using the site. Waste of time. Got a bcm thru a company bma. Plugged in. Already program. *** with rock auto. Never again.
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#1718113 Review #1718113 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Return, Exchange or Cancellation Policy

Rockauto review: DONE WITH ROCK AUTO

1.9
Details
ROCK AUTO USED TO BE GREAT. WHY THEY CHANGED THEIR WAYS IS BEYOND ME. MY LAST COUPLE OF PURCHASES WERE NOT GOOD AT ALL. GETTING RID OF CUSTOMER SERVICE WAS INCREDIBLY STUPID. NO MORE MONEY WILL GO TO THEM. I BUY FROM AMAZON NOW OR MAYBE PARTS GEEK.
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#1716071 Review #1716071 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • no phone calls

Rockauto review: Check Delivery times and Shipping Costs prior to Order

2.2
Details
Placed order on November 15, 2019 and expected delivery is November 26. This is simply too long to wait for a common thermostat. Plus, my order was split into two shipping locations, so I was charged two shipping charges. For the thermostat, shipping charge was more than the part. Not the service I would expect.
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#1713993 Review #1713993 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Good prices
Cons
  • Poor delivery options and timing
  • Difficult to resolve issues
Reason of review
Return, Exchange or Cancellation Policy
Loss
$8
Preferred solution
Full refund
1.5
Details
I bought a tonneau cover for my F-150 pickup. I started to install it and found out: The design will not work for me I thought it would have nice velcro sealing which allows forgiveness for shrinking of material in colder weather plus the vinyl won't reach to the small...
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#1712791 Review #1712791 is a subjective opinion of poster.
Cons
  • No customer service agency
  • Refund policy and parts catalogue
Reason of review
Poor customer service
Loss
$229

Rockauto review: No, I would not recommend them anymore.

2.0
Details
This is the third time I ordered a new part from rockauto and received a customer returned part. I waited a week for the part and its someone returned part I receivd. You can not get a person to talk too. how long do I have wait for a replacement? They are going down hill.
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#1709546 Review #1709546 is a subjective opinion of poster.
Pros
  • Availability and prices
  • Rockauto for your selection of parts from econome -------premium
Cons
  • I would not give them even 1 star for customer service
Reason of review
No customer service, and receiving uses parts
Preferred solution
Sent me a new unused replacement today, right now
Tags
  • I really want my correct parts

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Rockauto review in Philadelphia, Pennsylvania: The parts I ordered they are defected

1.8
Details
The front struts is defective im so upset how can u help me please we need the car to get around please help
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#1706306 Review #1706306 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto review in Cartersville, Georgia: Beware!! If they send you wrong part YOU have to PAY to RETURN!!!

1.5
Details
I purchased a set of brakes and rotors for my car (front and back). The parts they sent were totally WRONG. They are making it MY responsibility to ship items back AT MY EXPENSE!!! There is NO way to talk to a live person to complain about this!! It's going to cost me $40 to ship this back to be able to get my money back which is complete *** I will NEVER purchase from this company again!!!!
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#1703340 Review #1703340 is a subjective opinion of poster.