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Rockauto review in Houston, Texas: Have a second car

2.6
Details
Great selection on parts. Shipping sucks!! Shipping charges from different warehouses kill any savings plus is you "need " your car, you are screwed because FEDEX is way later than they claim. I've been waiting all day, and the part is less than 200 miles away. It won't be here for three more days.
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1 comment
Anonymous
#1787405

Fed-X just sucks period,Rock Auto dumped UPS for the cheaper rate, only ones losing is the Customer.

Review
#1725841 Review #1725841 is a subjective opinion of poster.

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Verified Reviewer

Rockauto review: There return process is at question with me, I think I made the wrong selection on a return and it fired back a response -"no return", no way to question the return.

2.5
Details
made the respect. Maybe. made the wrong selection. on the return policy was trying to get ahold of someone to question there is no way that I can see to do that it's only about $9. but I still can't get in to anyone and ask him how to reverse the process.
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Review
#1722647 Review #1722647 is a subjective opinion of poster.
Pros
  • Tv commercial
Cons
  • Never get a human
Reason of review
Access/ activation issues
Loss
$14
Preferred solution
Full refund

Rockauto review in Converse, Texas: Beware

3.2
Details
Purchases 4 O2 sensors. RA had NTK , Denso and ACDelco listed. I own Chevy truck so purchased AC's of course. 4 AC boxes arrived with 2 NTK's and 2 other AC delco boxes contained 2 Denso sensors. Returned items,BUT...Rockauto made me pay for return shipping. $16 BUCKS. NEVER AGAIN! 10 YEAR CUSTOMER GONE!
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Review
#1722388 Review #1722388 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$16
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Rockauto review: They will make you pay for their mistakes...

3.0
Details
Rockauto review - They will make you pay for their mistakes...
Rockauto review - They will make you pay for their mistakes...
Rockauto review - They will make you pay for their mistakes...
Ordered a pair of rancho front shocks with spacers pre-installed. They sent me the wrong ones and now there charging me to send it back. I just wanna get the part I ordered. I'm not asking for too much I don't think considering all the money I "saved" is being spent on FedEx to get it send it back. Also, thank you Fed ex for having my package two days early. If only Rock Auto can get it together and HIRE SOME PEOPLE TO ANSWER PHONES. Seems I'm not the only person that's had this problem. Below is a picture of my order with order number. Below that is what the sent me. Neither of the shocks I received are what I paid hundreds of dollars for. I want to like Rock Auto but they are making it hard.
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Review
#1721470 Review #1721470 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Cheaper than anyone
Cons
  • Sent the wrong part when it was specified exactly on label
Reason of review
Problem with delivery
Loss
$377
Preferred solution
Deliver product or service ordered

Rockauto review: Telephone hotline for rock auto live people the automated system does not work!

3.0
Details
I paid $75 for overnight shipping to arrive at 10 AM and I have not received my package the order number from rock auto.com is 126535868 I want to know when rock auto is going to get the package to FedEx so they can ship it which I have already paid
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Review
#1720767 Review #1720767 is a subjective opinion of poster.
Pros
  • Low prices
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Price reduction
Tags
  • No Customer Service Available

Rockauto review: For my part

2.7
Details
Wrong Didn't appreciate yhat Services
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Review
#1715296 Review #1715296 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review: Having a problem with finding a part and don't know how to find on my smartphone. The truck is a 05 Chevy 2 week drive .need a left rear caliper

3.0
Details
Asked for help and fond and fond. No good
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Review
#1703828 Review #1703828 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto review: To get return shipping label mailed to me

3.0
Details
Ineed to have mailing labels sent to me so I can return items that I tried to cancel the same evening I ordered them.
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Review
#1700567 Review #1700567 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Poor customer service when trying to get help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Full refund

Rockauto review in Charlotte, North Carolina: Angry!! Lies and feeling ripped off!

3.4
Details
Ya'll won't give us our 44.00 core charge! On Sept.18 I spoke to a lady who said it was put back on our card..... It never was!!! Please call 210 371 2391 talk to Sandy. Thank you.
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Review
#1700385 Review #1700385 is a subjective opinion of poster.

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto Questions

Rockauto review: Package leaked oil all over parts and box

3.0
Details
Rockauto review - Package leaked oil all over parts and box
Rockauto review - Package leaked oil all over parts and box
Oil leaked all over parts and box.
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Review
#1697398 Review #1697398 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Price reduction