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Rockauto review - Favorite place to order
Have been ordering parts from them for years and spent thousands of dollars. Never had a problem or reason to return anything. Call them years ago when they had phone support One guy was great the other sounded like he didn't want to be bothered. They have an excellent...
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Review
#1727680 Review #1727680 is a subjective opinion of poster.
Product
Rockauto Website
Reason of review
Good quality
Tags
  • Can t Talk To A Person

Rockauto review: Easy and quick order guide

4.0
Details
I purchase a engine from here on March 10, 2018 and was put in on April 2 2018 and the belt started to squeak so took to mechanic and found out that the crank was moving back and forth so i called and made a claim on jan 2019. So sent engine to get inspected and said it was the crank inserts and they was not going to replace because i had bad transmission or torque converter but i replace all both of them when we out the engine so now me and my wife still down to one vehicle and it really not easy with one car so can i get some help
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Review
#1722280 Review #1722280 is a subjective opinion of poster.
Pros
  • Fix engine over the warranty
Cons
  • Are pay half and i pay half to replace motor
Reason of review
Warranty issue
Loss
$4350
Preferred solution
Let the company propose a solution

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Rockauto review: Product problem

4.3
Details
I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected.
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Review
#1720997 Review #1720997 is a subjective opinion of poster.
Product
Rockauto Website
Pros
  • Shipping speed
  • Lower prices on some items
  • Easy ordering
Cons
  • Not getting my whole order as advertised
Reason of review
Not as described/ advertised
Preferred solution
I just want the spacers that were supposed to already come installed based on product description

Rockauto review: Make sure you be there when parts come

4.4
Details

Update by user Dec 02

93%

Update by user Dec 02

N/A

Update by user Dec 02

Rock Auto has always been my Auto Parts Supplier ,Hope we can resolve this problem

Update by user Dec 02

I hope that rock auto make it wright

Update by user Dec 02

I would like a refund

Update by user Dec 02

I would like the Company to have accountability for their Driver that leave packages without being signed

Original review posted by user Dec 02

I place my order although I haven't Got the order# there are so many ways to check my order , it was suppose to come at Maryland Department of transportation , 7201 Corporate Center Drive Hanover, Maryland 21076 410-865-1145 M.McDonald Shrug Shocked Sad ,please make the driver get the ticket singed Mad as *** cost $ 58.00
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Review
#1720739 Review #1720739 is a subjective opinion of poster.
Service
Rockauto Delivery Service
Pros
  • Price
  • Price selection
Cons
  • No one to answer questions on phone
Reason of review
Problem with delivery
Loss
$49
Preferred solution
Full refund
Tags
  • Rip Off

Rockauto review: Should be made easier to e-mail

4.0
Details
There was not a invoice or rockauto magnet. I look forward to those magnets for my collection
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Review
#1702757 Review #1702757 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Very large selection
  • Low prices product selection
Cons
  • No way to talk to a real person
Reason of review
There was not a invoice or rockauto magnet. I look forward to those magnets for my collection
Loss
$3
Preferred solution
Let the company propose a solution

Rockauto review in Coxsackie, New York: Requiest small parts of little value NOT require signature.

4.4
Details
My $10 part is being held up for a signature. BS
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Review
#1701923 Review #1701923 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
change signature requirements

Rockauto review: Wrongbpart

4.0
Details
They sent the part for two wheel drive I have four wheel drive
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Review
#1693452 Review #1693452 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Wrong part
Preferred solution
Send the part for four wheel drive vss

Rockauto review in Hollis, New York: Core shipping charge

4.0
Details
Purchase a caliper was not aware on shipping fee to return core.this should have been disclosed before purchase was made
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Review
#1684615 Review #1684615 is a subjective opinion of poster.
4.0
Details
I placed an order with RockAuto that was shipped from different warehouses to fill. Al. Was filled properly except for one order. It appears shipping labels were switched with another customer as item arrived with a different order number and name. My item has never...
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Review
#1681523 Review #1681523 is a subjective opinion of poster.
Pros
  • Fast shipping law price
Cons
  • Awful online problem reporting options
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto Questions

Rockauto review: Charged my card 2 times

3.8
Details
My card was charged twice i ordered a fuel pump and a fuel filter for a 03 Cadillac escalade ext
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Review
#1673241 Review #1673241 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Fast processing and shipping
Reason of review
Order processing issue
Loss
$400
Preferred solution
Let the company propose a solution