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I have used Rock Auto for my business but the last time I had a problem with my order and made a phone call to a customer service and was informed in a recording that in order to keep costs down they did not offer customer service over the phone and directed me to the...
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Brian201720172017
Brian201720172017

First time using this business placed order trying to find confirmation. Find order number email address website says no such person exists. 3 times no help. Customer service ...

2.8
Somersworth, New Hampshire
I liked
  • Fast processing and shipping
  • Cheap price
I didn't like
  • Manipulating shipping to their advantage to not refund
  • Customer service and quality control
  • Rudeness
#1119173
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I now have two messed up orders in a row and no solution in sight. The returns and help through the website have proven useless and now there is nobody to call to get things resolved. Buyer beware. The first order included a fuel pump. The problem was, what I got was...
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1.5
I didn't like
  • Wasted time and money
  • Failure to ship correct parts
  • No customer service
#1119096
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On OCT.10-2017 I ordered a pair of struts(a left and a right) for my Chrysler Voyager. Confirmation Order 71907668 . Part numbers OSC Q171572R and OSC Q171572L....Apparently, a couple of hours later..around 8pm on the 10th they sent a Voicemail saying "They made a...
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1.8
I liked
  • Will never buy from them again
I didn't like
  • No way to ever talk to a human
  • Unwillingness to listen to customers
  • Refund of a store credit from cash purchase
#1118529
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Rockauto - Not good

Rockauto
#1140906
Couldn't talk to anyone
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Rockauto - Rock auto sucks!

Rockauto
#1140330
Rock auto hung up on me twice when I called with a complaint, they are racist and don’t believe in customer service.
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Rockauto - Horrible need refund for order not received

Rockauto
#1140245
I have emailed 20 to 30 times no response albert brown almechead1@gmail.com 4434094244
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Rockauto - Cash refumd

Rockauto
#1139992
4.0
Details
I ordered a fuel pump for a 2005 Dodge Neon. Come ro find out i didnt need tbe part, i shippied it back two weeks and didnt get my money
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
I Purchased a driver side mirror (just the glass) from RockAuto but it does not fit. I found their web site and navigated through to find the mirror I needed for my vehicle. Part number on their web site says it fits my vehicle. They said it is manufacturer's chart...
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2.5
I liked
  • Price
I didn't like
  • Return
#1118225
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Ordered a belt for my car from their data base, when I tried to put in on it didn't fit, so compared it to original and was not the same. Now they won't take it back because a) it was installed on the car. b) their data base says it's the correct part, I ordered the...
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2.5
I liked
  • Fast processing and shipping
I didn't like
  • Return policys
#1117657
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bought power steering cooler and after install for pinhole in steel line leaking fluid badly.had to take the whole grill back off my truck and rig the old part back just to be able to drive,Rock auto has zero help so far and sold me crap.Now i just want my money back...
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1.2
Product
I liked
  • Never buying here again
I didn't like
  • Bad leaking part
#1115680
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Purchased a remanufactured power steering pump (order # 68780626), it is no good! Purchased another pump (order # 71697961) and again, NO GOOD! There is NO CUSTOMER SERVICE WHATSOEVER! Called corporate number 1-608-661-1376, told the lady the issue only to be refused...
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2.1
#1113972
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I placed an order with rock auto on September 13th... i recieved half of my parts list. The remainder of the order still has not arrived, which was scheduled to artive on Sept 25th.... it is now Oct 4th and nothing. Whats even more concerning to me is that the trackimg...
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1.6
#1110214
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I ordered a water pump for my audi and got a box with the right part number on it but inside was a water pump for a Toyota tundra. I have had to pay shipping and duty, have my car in the shop so I have to rent a car for another week til the new part arrives. All these...
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1.9
I didn't like
  • Customer service and quality control
#1109794
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I ordered a part on 8/11/2017 - still don't have it. UPS TOOK 10 DAYS - TO TRACK IT - Never received any info on that research. Assumed UPS would contact Rock AUTO to inform them to resend - nope that didn't happen. no phone # on their website - I finally found a phone...
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1.0
I didn't like
  • Says 2 day shipping but its a lie
  • Getting wrong part and no live person to correct
#1109458
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