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Try to install parts after several weeks and realized I order the wrong parts. Try to set up exchange on line but it wont let me because is over 30 days. After an hour of trying to get a human on the phone the customer representative tells me to sell them on...
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2.5
#1079183
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I ordered a Continental serpentine belt. It was a wholesaler closeout. The pictures were all of a continental elite belt. The belt i received was in no way similar to the one i ordered. It was not Continental and did not have tje features of the Continental elite belt...
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1.4
#1078269
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First experience was front end parts for Ford Escape... Then give me a delivery date, I reserve a lift and the parts don't come in, cost me $85.00 to cancel the lift? Who pays that cost, me, the dumb customer. So again, as I'm getting the mechanic to check out the...
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#1077345
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Rockauto - No information

Rockauto
#1109528
I'm trying to reform a part over than 30 days that I don't need because my vehicle got totalled out due to a flood here in Houston.
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Rockauto - No help

Rockauto
#1109367
1.0
Details
No fn costmer service at all call tge number send you to the website no matter what ya choose. Tried canceling a order before it shipped . But nope system wont let you can only return the item when it get here then i got to ship it back grrrrrr
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Rockauto - Confused

Rockauto
#1108112
I received the wrong part but it says its for my truck im not sure how to go about ordering the correct part
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Rockauto - Tayin to place a order

Rockauto
#1107578
Not leting yes plac a order
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Got the part wasnt the right part so i sent it back for a refund of $250 but when the money hit my account it was only 44.41 so i emailed them telling them the problem late repsonse to the email and havent don't what the problem yet and called asked about it they said...
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1.5
#1075901
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I SPECIFICALLY ordered this part in time to be shipped and paid for overnight shipping so I would have this part by Friday 7/14. On Friday at approximately 3pm I looked at my Fedex Tracking # which still stated Label Created or something to that effect. I called Rock...
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1.8
I didn't like
  • Lack of action
#1075331
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I've received the last few orders through DHL Commerce, orders have been taking entirely too long to receive. prior to the last few orders they've been shipping with FedEx which was way better or even the United States Postal Service which was actually better than now...
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Anonymous
David

Yeah, this DHL delivery is not speedy. Nine days to from Arizona to Oregon? The "tracking" says DHL shipped it on the 18th using USPS. On the 20th USPS still asserts that D...

4.4
#1074642
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Ordered carpet mats for vehicle. Their website does a horrible job of describing material selection. Received incorrect mats. Tried calling ( good luck talking to a human). Finally spoke with Miguel and he stated I should try again. I tried again and realized it did...
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2.0
#1072492
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Rockauto - Purchased a Truck Carpet, Arrived Covered in Grease
Purchased a Truck Carpet, Arrived Covered in Grease. Contacted RockAuto.com and sent them photos. Response was: "I can see some small grease marks, but only on what appears to be the bottom rubber/plastic portion of the carpet. If you can demonstrate that there are in...
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1.0
I didn't like
  • Customer service
  • Return policies
  • Rudeness
#1071534
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July 5, 2017. This is my first purchase from RockAuto, and have been 100% satisfied . I live in Canada, where we can't always purchase the brands of parts as everyone in America, and for whatever reasons, we pay double and triple the price routinely for various...
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5.0
#1070323
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I tried calling to clarify my part need and could not get a human. Tired of dealing with PRESS 3 then hearing all of our info is on our website. Sorry this is not true and until I can speak to a human you have lost me as a customer! Companies that do not care enough...
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I didn't like
  • Customer service
#1068671
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