RockAuto
Reviews and Complaints
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Verified Reviewer
Zero Customer Service
We order many auto parts offline. I don't need help with that, but I ordered some items from RockAuto.com.
Today is day 10 of shipping time. The package has zero postal updates on its tracking number, and we emailed the company and got a generic email back stating we have to wait another 5 days. Well, us being a business and having a customer's car and them waiting, this is ridiculous. We have since had to outsource from elsewhere.
Rock Auto is a totally unreliable company. Their bad business ethics will make you look bad and be so frustrating! Funny, they will take my money instantly. I don't have anything, and then I will have to return stuff that I do not need any longer!
They can hide behind 'we are only online to save you money on parts.' Get into the real world; why are you scared to talk to your customers?
By the way, Rock Auto, phones aren't that expensive anymore. This avoidance attitude sucks!
- Cheap parts
- Zero customer service
- Generic email responses to any questions
Preferred solution: Full refund
User's recommendation: Don’t use them or they will make your business look bad!
New Orleans, Louisiana
Need my refund
They have not refunded my money back from the parts that I sent back to my credit card I have been waiting for two weeks
User's recommendation: Yes your parts are good I tell slotsf people about auto rock the shipping is good and on time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage car part
I, Al Moore Jr., ordered a part from this company dated 10/6/25. Monroe shock and struts for a 2008 Buick Lucerne CXL.
The front shocks are not operating properly; please contact me about this matter.
Thank you. Number 419-464-****.
- Prices
- Selling bad car parts
Preferred solution: Full refund
User's recommendation: Do not order car parts for this company if this manner not resulted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was upset when I found out only half of order was delivered while I was at the service center having half of my order being installed because I didn't have the other necessary parts to install
Customer service was fine, delivery not so fine pisssed offfff,iiiiisssss thisssss 100. OOOOO charectersssss yyyyyeeeeettttt
Newport, Tennessee
I received a code number that was good for 5 minutes. PISSED consumer site would not acknowledge the password number
Rock AUTO has no interest in satisfying me as a customer. They are only interested in eliminating employees from payroll it appears to me.
- Fast delivery
- No way to correct a mistake
Preferred solution: HELP or Some other Parts Store!
User's recommendation: Rockauto has NO viable Customer Service available and PISSED Consumer is non responsive to their own password input!
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Verified Reviewer |
Louisville, Kentucky
Complaint
I really want to make the inside of my car's trunk lid a sticker wall but you guys sent refrigerator magnets with my parts instead:(
- Got me every part i needed
- No stickers
Preferred solution: Apology
User's recommendation: Make sure you are ordering everything you need
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorthless.
This company is a scam and fraud. They do not care about the quality of product they send out OR their customers.
Bandera, Texas
Refund
I just ordered a part and the shipping was a lot more than I thought I need to cancel it I need to cancel it. I would like to talk to anyone there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Last rockauto order, because they have no customer service.
Company fixed the issue and I have been provided with full refund. Email, "service@***.com".
Parts were shipped direct from the manufacturer's warehouse and were faulty (Dorman pre-bent brake lines, a giant waste of time), and RockAuto initially would not refund. After a review on pissed consumer they responded and took the faulty Dorman brakelines back. For future reference email, "service@***.com".
- Good price
- No human support
Preferred solution: Full refund
User's recommendation: Amazon or better yet your local auto parts store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange shipping address
I needed help getting an incorrect address change. I'm guessing my smart phone filled that part in.
So that's my fault. I was just trying to change it but that was not possible
Can't hear the phone call because of how ur call is made. Please let me ask a question. Just need to change the shipping address
- No customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Returned order
I returned an order and have not received a refund as requested. The order was already shipped and delivered last Monday. The order number is 31720****.
- Less expensive
- Inaccurate online information
Preferred solution: Full refund
User's recommendation: Not all of the parts are correctly labeled online.
Novi, Michigan
Did not receive the whole amount back from an order we placed for a rotor that got lost in the mail
We ordered a rotor almost three weeks ago for 18.00, and shipping was 16.99. The package got lost in the mail, and the email said that since the rotor got lost, they were going to give us back the whole amount, which would be around 38.00.
We only received 9.00 back. My phone number is 989-600-****. If someone could please call me to discuss what happened, I’d greatly appreciate it!
My name is Carrie, and the name for the package auto-corrected to my daughter's boyfriend's name, but my debit card is what paid for it. Ty
- Cheap
- Not getting full refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered water pump for a 57 Thunderbird. Part on website said for a 57 Thunderbird but it is not. The part is for a pass car or truck. Spent 4 hours installing it only to find out it was the wrong par
Spent 4 hours installing the part, which fit, but found out that the pulley shaft is longer on the passenger car and truck, so the pulley sticks out too far for the Thunderbird. Rock Auto's parts lookup is incorrect and needs to be fixed.
Rock Auto won't take the part back because it was installed.
Lost a longtime customer!!! Idiots.
- Sometimes price
- Almost zero customer service
Preferred solution: Full refund
User's recommendation: uSE LIVE HELP AT THE AUTO PARTS STORE
Customer service or lock thereof to get answers on a issues at no fault of my own, who is a long time a valued customer.
My order made it to UPS; now it is saying my order is being returned to RockAuto's warehouse, and I now have to place a new order??? They provide no customer service options, which means you have no way of knowing what is going on.
Instead, you have to wait for the order to return to the warehouse, then wait days for them to process the return, days to process a refund, and then create a new order, which will take days to be reshipped and delivered. Unless you have extra money lying around, those who don't are screwed.
- Use to be reliable and trustworthy
- No customer service
- And must jump through hoops to understand why your order was never delivered
Preferred solution: Deliver product or service ordered
User's recommendation: Nothing to recommend bc you cannot contact rock auto. They provide no options to help resolve orders and or returns set back to their warehouse at no fault of the customer
Orlando, Florida
I shipped my order unopened back to the facility and never received a refund
Still, I am owed $250 for the alternator I returned and never received a refund for. The box was unopened, and the part was not even used.
Preferred solution: Full refund
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