Tukwila, Washington
2.8K views 6 comments
Featured 100% full

I bought an A/C Compressor and when I got it, it was missing parts that should be with it to function in my car. It was missing a pressure switch and pressure valve. Rock Auto kept ignoring my emails and a PayPal dispute I made claim of. I called Rock Auto up and explained the problem and they said the company they go through that is named GPD doesn't supply those parts with the compressor. They said I had to go buy them. I just paid $189.79 not including shipping for it and close to $20.00 shipping.

Those parts should of been installed in the a/c compressor during the rebuilding process. Rock Auto should have stated on their website those parts are not included with the compressor; but they did not. I would not have bought it knowing two parts were missing that are very important parts that must be in that a/c compressor. I wasn't aware of the problem until it got shipped to me. That is not a complete rebuild at all to leave out two very important parts.

I asked them more than once for a prepaid RMA to ship it back; but they decided to make me pay to ship it back. That is totally wrong. I spoke to customer service at PayPal and the representative agreed what Rock Auto is doing to me is wrong. This is just plain out bad business practices and I will never buy parts from them ever again. They lost a good customer that bought 100's and 100's of dollars in automotive parts from them; but never again will I buy anything they sell.

Review about: Rockauto Shipping Service.

Monetary Loss: $198.

Had an Experience with Rockauto?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Fort Worth, Texas, United States #1319491

$189.79 for an A/C compressor, and you expected extra parts? I have dozens of positive experiences with Rockauto, buying parts for a fleet of company vehicles, and my personal cars too.

Chicago, Illinois, United States #1191817

I try not to buy parts from this kinda of company reputation....SCAMMERS....rather buy direct from store period.


The switch does not come with the compressor, most all of the time.Some applications do not use a high side switch.

Installer swaps old one or replaces with new.

The relief valve is in the compressor, that is what your arrow points to, also called a popoff or blowoff valve.

Do your research before you badmouth a company.Makes them look bad in unlearned minds like yours and makes you look bad in learned minds like mine.

West Palm Beach, Florida, United States #970398

rock auto sold me an accumulator/ dryer without the seal.


Same experience here -- compressors typically don't come with a pressure switch installed.


I've never heard of a compressor comming with the pressure switch. That's not rock auto's fault. I'm not sure about the relief valve.

You May Also Like

Rockauto - Horrible packaging. Customer service a black hole after 30days. Rockauto "Shipping has always been a problem with them. They don't package things well enough to avoid damage. The latest pile of project parts I bought had such a problem. I..." Read more Rockauto - Review about Control Arm from Fayetteville, North Carolina Rockauto "I will never use rockauto.com for anything else. Their ad was misleading. I thought I was purchasing a front left control arm and a front right control arm. I only..." Read more RockAuto, rude Racists, lied about messing up shipping, slow to refund Rockauto "Paid for a part and shipping, RockAuto made a mistake and stopped shipment, then blamed Fedex, Having contracts with Fedex, My commercial account rep at Fedex was able to determine..." Read more Rockauto - Wrong parts customers problems Rockauto "I ordered a new AC Compressor that RockAuto stated "May Looks different but will work the same as OEM" Well I received the part and it does not fit..." Read more Nu Look Autobody repair in Norcross GA.  Awful work, Horrible attitudes! Nu Look Autobody "I had the Nu Look autobody repair the damaged rear-end of my mustang. The damage was about $2500.00. After weeks they told it was complete. I saw it and immediately..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more A N And Associates Florencescovel Canada - These scammers seem to be able to get away with murder A N And Associates Florencescovel Canada "I ordered a sleep aid from A N & Associates FlorenceScovel (please note I am referring to the company from Canada only). It took weeks to arrive and was then..." Read more Certplex Actualtests - Unlimited access Certplex Actualtests "I purchase unlimited access in March 2016, on 7/19/17 i tried to access the new A+ exam to prepare myself and I had access to nothing. I reached out to..." Read more