Tukwila, Washington
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8 comments

I bought an A/C Compressor and when I got it, it was missing parts that should be with it to function in my car. It was missing a pressure switch and pressure valve. Rock Auto kept ignoring my emails and a PayPal dispute I made claim of. I called Rock Auto up and explained the problem and they said the company they go through that is named GPD doesn't supply those parts with the compressor. They said I had to go buy them. I just paid $189.79 not including shipping for it and close to $20.00 shipping.

Those parts should of been installed in the a/c compressor during the rebuilding process. Rock Auto should have stated on their website those parts are not included with the compressor; but they did not. I would not have bought it knowing two parts were missing that are very important parts that must be in that a/c compressor. I wasn't aware of the problem until it got shipped to me. That is not a complete rebuild at all to leave out two very important parts.

I asked them more than once for a prepaid RMA to ship it back; but they decided to make me pay to ship it back. That is totally wrong. I spoke to customer service at PayPal and the representative agreed what Rock Auto is doing to me is wrong. This is just plain out bad business practices and I will never buy parts from them ever again. They lost a good customer that bought 100's and 100's of dollars in automotive parts from them; but never again will I buy anything they sell.

Product or Service Mentioned: Rockauto Shipping Service.

Monetary Loss: $198.

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RowdyFennecFox167
#1704237

sensors and valves are separate. You learned. Next time you'll get what you need the first time.

Anonymous
#1622143

should have bought the GPD compressor kit that came with all parts of the A/C system with O-rings etc. for $196.

Its pretty clearly written that all you get is the compressor with the one you purchased. I get the frustration but you should just read more carefully in the future.

Anonymous
#1319491

$189.79 for an A/C compressor, and you expected extra parts? I have dozens of positive experiences with Rockauto, buying parts for a fleet of company vehicles, and my personal cars too.

Anonymous
#1191817

I try not to buy parts from this kinda of company reputation....SCAMMERS....rather buy direct from store period.

Anonymous
#1027831

The switch does not come with the compressor, most all of the time. Some applications do not use a high side switch.

Installer swaps old one or replaces with new.

The relief valve is in the compressor, that is what your arrow points to, also called a popoff or blowoff valve.

Do your research before you badmouth a company. Makes them look bad in unlearned minds like yours and makes you look bad in learned minds like mine.

Anonymous
#970398

rock auto sold me an accumulator/ dryer without the seal.

Anonymous
#822921

Same experience here -- compressors typically don't come with a pressure switch installed.

Anonymous
#796616

I've never heard of a compressor comming with the pressure switch. That's not rock auto's fault. I'm not sure about the relief valve.