Product: Rockauto Account Clear all filters (19 of 19 reviews match)
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Rockauto in Phoenix, Arizona - Stole $300

1.0
Details
I tried processing a payment online using two different cards. They told me it could not process my payment however when I went to check the balance to make sure they didn't charge me, I found out that they put a hold on over $300. I'm still trying to figure out how they couldn't process my order but they could hold money on my card. They had an order number for a part that wasn't even ordered because the payment wasn't finished yet. The total was $394 they held $300 and told me the amount to be processed after they took the $300 was still $394.
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Review
#1709143 Review #1709143 is a subjective opinion of poster.
Product
Rockauto Account
Cons
  • Communication and customer service
Reason of review
Taking money when orders not even processed
Loss
$300
Preferred solution
Full refund
Tags
  • Refunds And Returns
  • this Company Is Shady

Rockauto - My account was billed twice for the same exact order and it was only supposed to be billed once

1.0
Details
My account was billed twice for the same exact order of $86.11 I need those orders canceled and a refund issued I don't need those orders
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Review
#1707629 Review #1707629 is a subjective opinion of poster.
Product
Rockauto Account
Pros
  • Prices
  • Cheap price
Cons
  • No customer service
  • No customer service to get it right
Reason of review
Problems with payment
Loss
$172
Preferred solution
Full refund
Tags
  • Not Processing Returns No Refunds

Rockauto - Double charged To my bank account

I got double charged to my bank account
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Review
#1670209 Review #1670209 is a subjective opinion of poster.
Product
Rockauto Account
Reason of review
Problems with payment
Loss
$37
Preferred solution
Let the company propose a solution

Rockauto in Denver, Colorado - Need to talk to somebody about cancellation of an order

1.4
Details
You can not talk to a person. There was an urgent need to cancel an order as we will not have the car any longer do to circumstances out of our control after I placed the order and could not talk to anyone.
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Review
#1619686 Review #1619686 is a subjective opinion of poster.
Product
Rockauto Account
Reason of review
Return, Exchange or Cancellation Policy

Rockauto in Fairfax, Virginia - Payment issuie

Rockauto - Payment issuie
It trying to get me pay 3 times
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Review
#1589050 Review #1589050 is a subjective opinion of poster.
Product
Rockauto Account
Reason of review
Problems with payment

Rockauto in Easton, Pennsylvania - Leaky brake caliper

Rockauto - Leaky brake caliper
Rockauto - Leaky brake caliper
Rockauto - Leaky brake caliper
Rockauto - Leaky brake caliper
Three months and 10000 miles powerstop front right caliper is leaking brake fluid from piston. Rock Auto quick response to offer refund for 1 caliper as no exact replacement available. Problem is having two different caliper manufacturers on front wheels. Now what?
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Review
#1499826 Review #1499826 is a subjective opinion of poster.
Product
Rockauto Account

Rockauto in Atlanta, Georgia - According

I have no problems with rock auto, i was just just looking for a account question
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Review
#1499807 Review #1499807 is a subjective opinion of poster.
Product
Rockauto Account

Rockauto in Biddeford, Maine - Took my money

Trying to buy parts you guys charged me double I want all my money back in my account before the end of business today you can keep your *** parts
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Review
#1482183 Review #1482183 is a subjective opinion of poster.
Product
Rockauto Account
Reason of review
Problems with payment

Rockauto - I have been double charged on my account

Rockauto - I have been double charged on my account
Double charged for one part
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Review
#1478674 Review #1478674 is a subjective opinion of poster.
Product
Rockauto Account
Reason of review
Problems with payment

Contact Rockauto Customer Service

Mailing Address:
RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Reviews

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Rockauto reviews
I ask the person if the company still received paypal credit. She replyed that Rockauto never used paypal credit only paypal. I began to explain that I have used paypal credit in the past. She stated that she was not going to keep going on about it. She did state that...
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Review
#1471963 Review #1471963 is a subjective opinion of poster.
Product
Rockauto Account
Reason of review
Problems with payment