Product: Rockauto Customer Care Clear all filters (557 of 557 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Rockauto - Return items

1.0
Details
You dont handle anything over the phone?! Bad for bussiness.
View full review
Review
#1712800 Review #1712800 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • No cutomer support and no way to contact anyone
  • You took money
  • When you took off phone line customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • no customer service
  • Customer Service A Joke

Rockauto in Potsdam, New York - Avoid this company at all costs!!!!!

Ordered timing chain kit. Came with no timing chain. Told to get one locally and they would adjust for it. Chain cist $80.00 locally. They offered $12.00. You peolpe are a joke. No customer service at all. No phone??????? Now i know why!!!!! They rip people off. DO NOT ORDER FROM THEM THEY WILL TAKE YOUR MONEY AND LOOK THE OTHER WAY!!!!!!!!
View full review
Review
#1712235 Review #1712235 is a subjective opinion of poster.
Service
Rockauto Customer Care

Rockauto - Dont buy from them ever

1.0
Details
They send you parts that don't fit then hide behind email and tell you youre wrong. Meanwhile you have to eat the costs not to mention the down time for their incompetence. I've purchased 10s of thousands of dollars from them and will never spend another dime with this company. Cant wait til Amazon puts them out of business. Good riddance.
View full review
Review
#1706296 Review #1706296 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Customer service sucks
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

Rockauto - Having a problem with finding a part and don't know how to find on my smartphone. The truck is a 05 Chevy 2 week drive .need a left rear caliper

3.0
Details
Asked for help and fond and fond. No good
View full review
Review
#1703828 Review #1703828 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto - Done many year customer no customer service no more

1.0
Details
Bought control arms what was shown and describe is not what I got was told to bad they can change product at anytime and they don`t care sent photos of what I got and there photos of there pages and they say there pages are to blurry and they can`t even look at there own web page I will never buy part again from them very sad
View full review
Review
#1700674 Review #1700674 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Will never do bussiness again
  • Return policy
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund
Tags
  • Misrepresentation

Rockauto - To get return shipping label mailed to me

3.0
Details
Ineed to have mailing labels sent to me so I can return items that I tried to cancel the same evening I ordered them.
View full review
Review
#1700567 Review #1700567 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Poor customer service when trying to get help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Full refund

Rockauto in Houston, Texas - Looking for a payment

1.0
Details
Nothing I’m never using this company again!!!! No customer service no people to assist with an order. Poor performance and as a consumer I am taking my money elsewhere.
View full review
Review
#1700172 Review #1700172 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Order processing issue

Rockauto - There is no Customer Service!

1.0
Details
I received the wrong part, followed the process to return, but have received no confirmation and feel there is an error. I absolutely hate your Customer Service model. Sometimes you just need to talk to a real person. Especially when I’ve done my part, paid the price, and have waited!
View full review
Review
#1698054 Review #1698054 is a subjective opinion of poster.
Service
Rockauto Customer Care
Pros
  • Quick cheaper parts
Cons
  • Poor custermer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$999999
Preferred solution
Deliver product or service ordered
Tags
  • Can t Talk To A Person

Rockauto - Return all coils

Update by user Nov 01

2 of the 6 coils was bad, so I returned all of them

Original review posted by user Nov 01

I sent all six coils back to you and only get credit for one. You only put $ 24.49 cents back in my account. I someway didn't put the right label on the package l guess.
View full review
Review
#1696254 Review #1696254 is a subjective opinion of poster.
Service
Rockauto Customer Care
Pros
  • Lower prices
  • Ease of ordering
  • Good price
Cons
  • Customer service and quality control
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
Tags
  • Customer Service A Joke

Contact Rockauto Customer Service

Mailing Address:
RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Reviews

  1. 597 reviews
  2. 339 reviews
  3. 298 reviews
  4. 231 reviews
  5. 247 reviews
Rockauto reviews

Rockauto - I need my refund

1.0
Details
Ive been waiting for my refund for 2 weeks now they send me the core charge take out 7 dollars for shipping and they still havent refunded me my money for the part im probally never gonna buy parts from here ever again
View full review
Review
#1696224 Review #1696224 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Never get a human
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • Thieves