Product: Rockauto Customer Care Clear all filters (0 of 105 reviews match)
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Rockauto - Trying to get help

This whole service is a damn joke seriously nobody helps you and you're trying to order what you need for your car and it's not working it's a serious mess yeah they have good prices but they only call you if you screw up your order or cancel it no help at all I'll spend the extra couple dollars to use someone else
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Rockauto Customer Care
#1293195
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Rockauto.com shipped a broken part. I returned the broken part for an exact replacement. I did not create a new order. Rockauto claims they do not have any more of my part in stock, so they can only refund me. Their website has the part in-stock, but it is now 3x more...
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3.0
Product
Rockauto Customer Care
I liked
  • Prices and selection
I didn't like
  • Way they treated me
  • No phone
#1289267
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Rockauto - Faulty item

No answer and phone system hung up.
2.0
Details
Equipment Quality
Product
Rockauto Customer Care
#1288380
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Rockauto - Customer service

This was the worst waist of time.. Don't have custormer service. Never again!!!
Product
Rockauto Customer Care
#1281781
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Need to return cores. Rock Auto claims how easy it is to use their site to order parts. And I'll say, it is. But if you have to dig into the site to find out how to return your core to recover the core charge, then my opinion changes! I finally found out how to do this...
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Anonymous
Anonymous

I will never purchase from them againTrying to return their defective struts for a refund but no shipping label is able to print and you can’t even speak to a real person for ...

VigorousDesertTortoise
VigorousDesertTortoise

You have no customer service at all-let's be honest!

3.4
Product
Rockauto Customer Care
#1271524
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Rockauto - Shirty company

They robbed me and caint get to anyone to fix problem. No customer service.
Product
Rockauto Customer Care
#1258847
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Rockauto - Rock auto sucks

Orders are not processed. Make it impossible to contact. The only pissed off person is me because you make it impossible to contact your *** company. Thieves.
1.3
Details
Advertised vs Delivered
Delivery Service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Turnaround Time
Usability
Value for money
Product
Rockauto Customer Care
#1258838
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Rockauto - Problems with return shipping label

Paid for a return shipping label and tried to print it out at the post office but i couldn't get it. So i need a return shipping label for order # 83436783 and order # 83434880
Product
Rockauto Customer Care
#1248609
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Rockauto - No more customer phone line service

Bring it back phone line customer service I was happy with it I buy a lot of parts from y’all
4.4
Details
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
Product
Rockauto Customer Care
#1248190
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Rockauto - Calling To Order Hub And Tire Rod

I am trying to Call and Place an order cannot get an answer
Product
Rockauto Customer Care
#1246222
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