Product: Rockauto Customer Care Clear all filters (0 of 126 reviews match)
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Today being trying for 2 hours and you will not pick up the phone
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SoggyNurseShark
SoggyNurseShark

definitely feel your problem I've been trying to reach them and it's hard I think it stinks I need to have an update the people are too old to get on computers some even *** t...

1.0
Product
Rockauto Customer Care
#1331133
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contacted rockauto about the iss after a few messages they said that i would have to pay to return the catalytic converter and then pay to have a new one shipped to me. they said "We’re sorry, but the manufacturer’s warranty is for a replacement of the same brand and...
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1.8
Product
Rockauto Customer Care
I liked
  • How fast the parts arived
I didn't like
  • Customer service response time
#1325482
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Rockauto - No Response for AC Compressor Warranty

Less than a year ago I purchased an AC Compressor for my 2007 Toyota Camry and my certified mechanic told me that it was not working. Two days ago, I sent a request for information on my AC compressor to RockAuto and have not received a response. Please call me at 760-234-9302 Thank you Dexter Bell
Product
Rockauto Customer Care
#1314940
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This place has no customer service and there website is horrible. I tried calling corporate headquarters to get an answer to a question I couldn't find on there website and it was impossible the receptionist that answers the phone will not help at all. When I told her...
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1.0
Product
Rockauto Customer Care
I liked
  • I will never use them again
I didn't like
  • Rude staff
#1306530
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i have been a loyal customer for atleast 4 years ! i not only buy parts for me and my family but also many other people that live in the belpre ohio area. i have just found out that rock auto does not have customer service by phone anymore .. i made a mistake on my...
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3.4
Product
Rockauto Customer Care
I liked
  • I will never use them again
I didn't like
  • No customer phone service
  • Lack of customer service
#1304736
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Your customer service *** sucks and I'm not going to sit here and keep emailing back and forth so someone better call my phone not email and if I call your office again and someone hangs up on me there's going to be some problems so I'm calling about *** that I bought...
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1.0
Product
Rockauto Customer Care
#1302602
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Rockauto - Trying to get help

This whole service is a damn joke seriously nobody helps you and you're trying to order what you need for your car and it's not working it's a serious mess yeah they have good prices but they only call you if you screw up your order or cancel it no help at all I'll spend the extra couple dollars to use someone else
Product
Rockauto Customer Care
#1293195
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Rockauto.com shipped a broken part. I returned the broken part for an exact replacement. I did not create a new order. Rockauto claims they do not have any more of my part in stock, so they can only refund me. Their website has the part in-stock, but it is now 3x more...
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3.0
Product
Rockauto Customer Care
I liked
  • Prices and selection
I didn't like
  • Way they treated me
  • No phone
#1289267
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I called the number listed for customer service on Rock Auto's website and began to explain my issue. The receptionist began to speak over me stating this is not a customer service line and i would have to report the problem through email. I explained to him again that...
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Product
Rockauto Customer Care
#1288407
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Rockauto - Faulty item

No answer and phone system hung up.
2.0
Details
Equipment Quality
Product
Rockauto Customer Care
#1288380
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