Product: Rockauto Customer Care Clear all filters (0 of 278 reviews match)
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Rock Auto may be cheap.. but if the part you are sent is defective or you do not need the part... be prepared for a horrible return experience. Also know that they have no customer service, and no phone number to call for simple questions. So you may save money on the...
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2.1
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Rockauto Customer Care
I liked
  • Cheap price
I didn't like
  • No customer service
#1399021
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Rockauto - No one to talk to you

I need a question answered about part I bought but need to explain but no one to talk to
4.7
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Rockauto Customer Care
#1398933
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Rockauto - Return problem

Return part(94795501)have not recieve credit or refund
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Rockauto Customer Care
#1398904
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Rockauto - Return issues, wrong part in box.

I was going to return the items through the website and I hit the wrong option and it now says the part is not returnable. The part HY8077 was not installed because it did not fit. I would like to know how I can return this part for the one that fits my car. I am not a pissed consumer, I just need to know how to return the parts.
5.0
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
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Rockauto Customer Care
#1398894
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Been using since 2011 and NEVER a problem! They have parts when other suppliers say "NO". I go to Rock Auto first. Rock Auto is good for obsolete and hard to locate parts. Part diagrams make it easy to identify specific parts. Only problem is no one to speak with on...
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Rockauto Customer Care
#1388496
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Rockauto - I NEED TO CANCEL MY ORDER QUICKLY

I called to cancel my order and nobody answered I said I didn't even get it through the order didn't go through but it did my card showing it did but I got the part now and I don't need it I need it cancelled off my card and my money credited back is $29 and some change 828-424-5993 Caroline and Billy Barker Barker please let me know if it's cancelled as soon as possible ASAP
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Rockauto Customer Care
#1387847
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Rockauto - Return policy?

Trying to return a part that was machined incorrectly. I didn't know this until it was timw to assemble it to the steering knuckle. Now I'm being told I can't return this. $125 down the drain?
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Rockauto Customer Care
#1387296
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I only have the 608-661-1376 as a contact for the sender and same for the recipient... Which is the Rockauto line, but, again, declares that it is not intended for customer service. I'm at a loss, with one of your parts leaking in my store/center. Can you guys do me a...
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Rockauto Customer Care
#1387033
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55 minutes later no results from anyone...told rockauto in another message what happened...was told phone number i called was not customer service...so i said wth im done with this bs!!! Bought locally and will spread the word of the way rockauto treats their...
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5.0
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Rockauto Customer Care
#1386860
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Rockauto - Good and quick resolve.

Thanks for a promt respose too my problem and a quick resolve.
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Rockauto Customer Care
#1386643
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