Product: Rockauto Customer Care Clear all filters (43 of 43 reviews match)
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I have used Rock Auto for my business but the last time I had a problem with my order and made a phone call to a customer service and was informed in a recording that in order to keep costs down they did not offer customer service over the phone and directed me to the...
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Brian201720172017
Brian201720172017

First time using this business placed order trying to find confirmation. Find order number email address website says no such person exists. 3 times no help. Customer service ...

2.8
Somersworth, New Hampshire
Product
Rockauto Customer Care
I liked
  • Fast processing and shipping
  • Cheap price
I didn't like
  • Way they treated me or the situation
  • Customer service and quality control
  • Rudeness
#1119173
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Not having any experience with Rockauto I tried calling them and found out they do not talk to customers over the phone. The one part showed up at my house on the 13th. Anyway, I figured out their return process and used FEDEX which has a $9.06 charge for returned...
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1.8
Product
Rockauto Customer Care
I liked
  • Will never buy from them again
I didn't like
  • Customer server
  • Unwillingness to listen to customers
  • Refund of a store credit from cash purchase
#1118529
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RockAuto will not return my cash. They know they owe me $184.93 but say I can only use it as a store credit. No refund of my cash. After a lengthy conversation to no avail I have decided for the first time in my life to post something on the internet about a company....
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Product
Rockauto Customer Care
#1106561
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Rockauto - Sucks

#1137316
No help can not talk to a person will never buy
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Rockauto - Need help ordering parts don't have computer don't know how

#1132959
Yes I tried calling and contacting someone I haven't heard anything back yet at told me to go to your website homepage ddsd that push this button I don't understand don't have a computer too old for that *** it's a different error for me please call me back at 904-570-2636
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Rockauto - Cant talk to human

#1109933
Hate answering queque. Let real people answer phones
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Rockauto - Sent me a defective part and want me to pay fo return shippi

#1109616
1.0
Details
10 - 17. Very poor customer service spoke with a manager by the name of Jordan very unpleasant on the phone
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Customer service
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I asked to speak to a higher up person in corporate headquarters and this as*hole told me he was corporate... Smart as*.. I complained to the BBB and they won't respond to me or BBB... Stay away from RockAuto because if you make a mistake they will keep your money......
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1.2
Product
Rockauto Customer Care
#1099025
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Try to install parts after several weeks and realized I order the wrong parts.Try to set up exchange on line but it wont let me because is over 30 days. After an hour of trying to get a human on the phone the customer representative tells me to sell them on Craigslist!...
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2.5
Product
Rockauto Customer Care
#1079183
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Got the part wasnt the right part so i sent it back for a refund of $250 but when the money hit my account it was only 44.41 so i emailed them telling them the problem late repsonse to the email and havent don't what the problem yet and called asked about it they said...
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1.5
Product
Rockauto Customer Care
#1075901
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I tried calling to clarify my part need and could not get a human.Tired of dealing with PRESS 3 then hearing all of our info is on our website. Sorry this is not true and until I can speak to a human you have lost me as a customer! Companies that do not care enough...
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Product
Rockauto Customer Care
I didn't like
  • Customer service
#1068671
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Ordered a part and paid for expedited delivery service.Was provided with a delivery date of 6/27/17. 6/27/17 came and went and part was not delivered. Called Rock Auto and had the pleasure of speaking with the person with an IQ of about the same level as the kid you...
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1.5
Product
Rockauto Customer Care
#1067126
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I've bought couple items at great price, items were what they said an work fine but trying to reach rock auto bout core return is impossible.You mite as well jump off bridge cause you'll never get anyone to talk to you on phone. Too bad cause I'm sure they're making...
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2.7
Product
Rockauto Customer Care
#1066772
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RockAuto has been the only organization that has failed to live up to its return policy and not even offer an apology for incorrectly listing the part on your website. In addition, no restitution was offered to compensate me for financial loss which included payments...
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2.3
Product
Rockauto Customer Care
I liked
  • Will never buy from them again
I didn't like
  • Unwillingness to listen to customers
  • Irresponsible company
  • Getting wrong parts and have no one to correct it
#1064474
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