RockAuto, rude Racists, lied about messing up shipping, slow to refund
Paid for a part and shipping, RockAuto made a mistake and stopped shipment, then blamed Fedex, Having contracts with Fedex, My commercial account rep at Fedex was able to determine the problem was on RockAuto's end.Even though the part was returned without delivery to me, they still insisted on waiting 10 days to "Inspect" the part, which IF damaged would be an issue between them and the shipper, since it never made it to me.
Next they said they needed to hear from Fedex, which I had already determined was not at fault. After a few weeks they said it was "undetermined" as to where the problem was, another lie. Then they insisted on waiting to refund my paypal account another 3 business days, which amounted to 5 days.
Worst part is the customer service is rude and condescending, hassling me about my accent.These people are straight up racists,Including the CSR managers no one of Hispanic decent or color should enrich these bigots.
More Review Details
What I liked
What I disliked
- Refusal to fix their mistake
- Being lied to by customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Break Master Cylinder Hydro Booster
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "They store had a big sign in their window stating Military Discount. I went to buy some antifreeze from a shelf containing many varieties. I choose the one I wanted..."
- "Beware of Rock Auto! I ordered a fan motor for passenger side of Accord LX and was sent the driver side motor. I was told to send it back and..."
- " I purchased the MOOG 81045 rear coil springs for my 06’ T4R V6 4.0L. I had my mechanic installed the spring but as soon as I drive of..."
- "When my wife and I arrived at Villa del palmar, Edgar was there and ready to help up check in and find our room. The room was very clean and..."
- "Could somebody help me retrieve the first fourteen digits on my credit card please? I have not seen my card for a month and I need help to remember my..."
- "Why did you guys screw up the photo gallery? It used to be so much nicer and user friendly. There was nothing wrong with it, but you messed it up...."
- "Ordered my grandsons birth certificate January 20th, 2016 and it's now March 21st, 2016 and I still have yet to receive it. I paid $30 and expect to get what..."
- "Scammed by the master Leon Chapa, he pretends to be a great guy, won't return calls, takes payment and does not deliver the product. I purchased a piece of granite..."
- "I juat received my Shabby Chic dress after waiting TEN weeks to receive it. I had to search their previous FB posts and Pinterest posts to even make sure I..."