I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to buy from them.
I will avoid buying from them unless absolutely necessary in the future since I have been vitimized too many times by their return policy. I received the fuel pump I ordered (Uro fuel pump PN 0030915301 for 1983 Mercedes 380SEC) that was listed as a "Standard Replacement Pump" for my car but it did not fit my car. I immediately processed a return (same day of receipt) but RockAuto return site stated I had to either pay the original outbound shipping or the return shipping even though they clearly listed the wrong part for my application.
Why am I responsible for any costs caused by their mistake? They also hide behind their website and provide no way to talk to a customer servide rep to resolve the issue to my satisfaction.
Product or Service Mentioned: Uro Parts Fuel Pump.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $12.
Preferred solution: Full refund.
Rockauto Pros: Prices and selection and ease of finding parts.
Rockauto Cons: Return policy, Insufficuent product detail to ensure correct part.