Product: Rockauto Shipping Service Clear all filters (1071 of 1071 reviews match)
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Rockauto in Detroit, Michigan - Bought a fuel pump from you guys and it is no good

1.2
Details
I wajt my money back i just bought the fuel pump only 6 months ago
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Review
#1711304 Review #1711304 is a subjective opinion of poster.
Service
Rockauto Shipping Service

Rockauto in Scarborough, Ontario - Don't order

1.3
Details
Ordered parts almost 3months ago and never received. Now trying to get refund but no customer service to talk with.
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Review
#1705295 Review #1705295 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Should be made easier to e-mail

4.0
Details
There was not a invoice or rockauto magnet. I look forward to those magnets for my collection
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Review
#1702757 Review #1702757 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Very large selection
  • Low prices product selection
Cons
  • No way to talk to a real person
Reason of review
There was not a invoice or rockauto magnet. I look forward to those magnets for my collection
Loss
$3
Preferred solution
Let the company propose a solution

Rockauto - You took money off my card

1.0
Details
I put the parts in the cart proceeded to check out, put in my card information and pressed submit!!! Once I pressed submit my card was declined, so I called the back of my card to make sure the funds was available. I had enough funds to cover the balanced that was owed (141.37) to be exact, the payment method was still stating it was declined on the website RockAuto!!! So I proceeded to check my balance again to make sure my funds was still on my card, and what do you know MY FUNDS WAS TOOKEN OFF!!! No transaction number or email NOTHING!!! I even looked in the shipping orders and also pulled my most recent orders and the items that I payed for on 11/7/19 says awaiting payment!!! This needs to be solved ASAP!!!
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Review
#1702741 Review #1702741 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue
Loss
$141
Preferred solution
Price reduction

Rockauto in Circleville, Ohio - They sent the wrong part. I had to pay return shipping on their mistake,

1.0
Details
They changed the piston ring part number and sent plasma moly rings instead of the plain cast iron rings I ordered.
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Review
#1701840 Review #1701840 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Have not recieved order

We need t ok see when our order is arriving . I have a charge to my card for 103.00 if i dont get an answer soon we will have to just start the process of a refund
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Review
#1698770 Review #1698770 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problem with delivery
Loss
$103
Preferred solution
Deliver product or service ordered

Rockauto in Charlotte, North Carolina - Order info

I just ordered a fro t left axle. My name is randy Stevenson 324 Knawl Rd. Moncks cor ner South Carolina. What's my order number
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Review
#1698275 Review #1698275 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Missing parts

Got 4 out of 16 sparks plugs
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Review
#1696799 Review #1696799 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Low prices product selection
Cons
  • Lack of a person to talk to
Reason of review
Not as described/ advertised
Preferred solution
Need the rest of the parts

Rockauto in Gautier, Mississippi - Didn’t receive package

I need to know where my package is and why I haven’t heard from anybody. Everybody says y’all are the best people to order from but I can’t hear from anybody to resolve my issue
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Review
#1696531 Review #1696531 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Contact Rockauto Customer Service

Mailing Address:
RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Reviews

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Rockauto reviews

Rockauto - Over charged

My account was overcharged I called the headquarters no one answered and now I'm out over a hundred bucks because of this whole ordeal
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Review
#1696231 Review #1696231 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Lower prices on some items
Cons
  • Misleading ad
  • No one to speak to
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction