Product: Rockauto Shipping Service Clear all filters (0 of 287 reviews match)
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Rockauto - Wrong part

The part that my husband order is the wrong part and we need to send it back and get the right one
5.0
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Rockauto Shipping Service
#1380559
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Rockauto - Package not received from FedEx

I live in an area where 3 set of apartments sit next to each other and to get inside my complex you have to have a key. I stayed home with my window open to see if a FedEx truck stopped and none did but later today I received a message stating my package was delivered. I immediately call FedEx
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Rockauto Shipping Service
#1373430
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Absolutely no customer service. Do not recommend Rock Auto. Much aggravation and lack of detail about deliveries. Better off going to a brick and mortar store and dealing with a person rather than "see the self help menu and fix your own problem." Quite a mystery to...
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Rockauto Shipping Service
#1370886
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Rockauto - Return issues, wrong part in box.

Rockauto - Return issues, wrong part in box.
Rockauto - Return issues, wrong part in box.
Rockauto - Return issues, wrong part in box.
When filing a return you want me to split the shipping and issue a refund. I just want the right part as I ordered, which you can see the issue in the picture with the part number on the box, the old part, and the new part. You can also see how the plug is different.
3.8
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Rockauto Shipping Service
#1370614
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Rockauto - Parts order

Rockauto - Parts order
Rockauto - Parts order
My husband order the Power Select Starter for 2010 Mercedes Benz E350 and it came through the mail but its totally difffrent from the picture and actual part we will set up an return and refund for the part.
2.8
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Delivery Service
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Rockauto Shipping Service
#1369897
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Rockauto - Return

The wrong part was sent
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Rockauto Shipping Service
#1369140
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Rockauto - Incorrect parts sent

The roters y'all sent were not the right ones. We verified we selected the correct vehicle information. My vehicle is tore apart so i need the correct roters ASAP. Please let me know how fast you can get them to me as well as how to return the incorrect ones. Thank you!!
4.1
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Rockauto Shipping Service
#1360009
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Right box wrong partI ordered a front wheel bearing for my daughter's fiat The part came in the box was labeled right the part is wrong it's not even anything close to the front bearing or the rear wheel bearing have no idea what bearing this goes to you filled out the...
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2.4
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Rockauto Shipping Service
#1353922
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Rockauto - Shipping Service Review
What kind of braindead moron can't follow simple instructions and make sure the order is complete and CORRECT I ordered a Cloyes timing kit for my 4.6L Ford with 2 timing chains in the kit, I only got one in the box... You're lucky I'm not your boss you'd be Fired !...
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Anonymous
Charles Frady

This issue has been RESOLVED. Mark at Rock Auto took care of it for me... He was very polite and professional... THANK YOU

Anonymous
Charles Frady

I'm sorry to be so rude but my repair is at a standstill because of inexcusable ineptitude... I am a do it myself mechanic and this is my sole vehicle for transportation. I am...

2.9
Product
Rockauto Shipping Service
#1353556
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First time dealing with rock auto. And last time. You are a dishonest company. You have my refund. I could have a new part for same price now that you are costing me return and no refund. I am a mechanic lots of fellow mechanics and a Nationwide network. You will get...
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1.1
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Rockauto Shipping Service
#1352427
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