Product: Rockauto Shipping Service Clear all filters (96 of 96 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
i have order brake drums for my Toyota Rav 4 twice the first one didi not fit at all sent it back got charged for shipping becouse i said it was a 2001 but is a 2002 .your site showed it fit both years same part number. i was to be issued credit and reordered once...
Read more
Product
Rockauto Shipping Service
#1162742
Reply to reviews
I decided to make my purchase with Rock Auto due to the advertised 2-3 day shipping.The handling of my item has taken 2 days just to leave the warehouse/distribution center. Now my 2-3 day quote is scheduled to be delivered in 6 days from the date of purchase.My...
Read more
Product
Rockauto Shipping Service
#1148442
Reply to reviews
I choose rockauto.com over Amazon for a couple $ and learned a lesson. They do not stand a chance in customers service, accountability of their information and responsibility for their product against other top e-com giants. That's why little Rock rumbles but never...
Read more
2.0
Product
Rockauto Shipping Service
I liked
  • Will never buy from them again
I didn't like
  • Refund policy for wrong part
#1146559
Reply to reviews

Rockauto - Parts

#1166968
I ordered to parts today, then cancelled, but I actually need them shipped...I was already charged, can u please send my parts...
Comment
Show

Rockauto - I've ordered parts and haven't gotten them back in December

#1166192
I won't my parts or refund my money
Comment
Show

Rockauto - Unhappy about my part need it now

#1165374
3.0
Details
Need the part to drive my truck
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Rockauto - Paid for next day shipping

#1162965
3.6
Details
I have paid for next day shipping and I have not received my package yet FedEx says thay have not received it I want to know why I have not received my order yet
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Needed a Jeep Grand Cherokee valance with chrome trim for my 2013 Jeep Grand Cheokee Overland. Found the part! Awesome! Description even says "w/ chrome trim". Paid an extra 100 bucks for an unknown reason... paid for expedited ahipping. Open box .. No chrome trim!...
Read more
Product
Rockauto Shipping Service
#1142674
Reply to reviews
I bought and payed for a 1992 BMW 325i headlight switch - order number 69699838 witch never came. Rockauto then informed that they had already provided return issued MasterCard (*4597) Refund Issued September 26, 2017: $23.89 and MasterCard (*4597) Refund Issued...
Read more
Anonymous
Anonymous

I’m still waiting on a core charge return of $250.00 they said they issued in sept and it’s still not in my account when I try to call them it sends me to this page and they d...

1.0
Product
Rockauto Shipping Service
#1130759
Reply to reviews
Used their application guide and ordered a part.The part is not the correct one: only has 4 connection lugs and the OEM has 5. Pointed out that the other brand item they carry , from the very same application guide, has 5 electrical contact lugs. Their response: "looks...
Read more
Product
Rockauto Shipping Service
#1127200
Reply to reviews
I called ROCKAUTO and was informed that they do not have Customer Service (Yeah, I am learning that the hard way) and that he was going to Terminate the Call. They do not care about Customers, just moving the parts and if they are the right part, it goes smoothly...
Read more
3.4
Product
Rockauto Shipping Service
I liked
  • Quality and price of products
I didn't like
  • Customer service or the lack thereof
#1119976
Reply to reviews
I now have two messed up orders in a row and no solution in sight.The returns and help through the website have proven useless and now there is nobody to call to get things resolved. Buyer beware. The first order included a fuel pump. The problem was, what I got was...
Read more
1.5
Product
Rockauto Shipping Service
I didn't like
  • Wasted time and money
  • Failure to ship correct parts
  • No customer service
#1119096
Reply to reviews
I'm very displeased with rockauto. Not only am I unable to recieve answers, i cant even seem to speak to a person. Looks like i will be using primechoice or tdot performance in the future as i currently have over $300 worth of parts in limbo that have already been...
Read more
1.6
Product
Rockauto Shipping Service
#1110214
Reply to reviews
I ordered a water pump for my audi and got a box with the right part number on it but inside was a water pump for a Toyota tundra. I have had to pay shipping and duty, have my car in the shop so I have to rent a car for another week til the new part arrives. All these...
Read more
1.9
Product
Rockauto Shipping Service
I didn't like
  • Customer service and quality control
#1109794
Reply to reviews