Montgomery, Alabama
1 comment
Not resolved
Product or Service Quality

I purchased the MOOG 81045 rear coil springs for my 06’ T4R V6 4.0L. I had my mechanic installed the spring but as soon as I drive of the shop I noticed a clunking sound. The mechanic told me it takes a week for the springs to settle. I waited a week but every time I hit a bump it makes a clunk sound. I found out the springs are not seated properly or it is not flushed to the bottom. The mechanic adjusted the springs so that the bottom lower end of the springs seats next to the groove. 2 weeks later the spring still will not seat correctly. The lower end of the springs with a pigtail end diameter was too small. I contacted Rockauto and told me they cannot accept refund since the springs are not returned with the original box. The springs came in two boxes, inside box has parts and picture while the second box outside box with addresses has rockauto taped. I threw a way the inside box but kept the big box. Bottom line: rockauto states they will not refund me but will replace the parts. The next e-mail replied to me that they can not replace the parts. Long story short I was stiffed by rockauto for $68.50 and told me that they will ship the parts to me which is preposterous that the parts don’t fit my vehicle.

Be very careful buying parts to them. You may save 10% but will cost you 100% if the parts had issues. I spent around $900 worth of parts for the last 2 months from them but their customer service was horrible. They don’t care demeanor.

I called their tech support and told me that they never had Moog 81045 issues or complaint from the customers. See the link below from the forum.

I posted a question in about Moog81045 if members had any issues about the fitment.

Read below link:

order no: 38124443

Review about: Rockauto Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $69.

Preferred solution: Deliver product or service ordered.

I didn't like: People lie stating they will replace but they did not.

Had an Experience with Rockauto?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Been in the repair business forty + years. (tractor/trailer&auto)

Looking at your pictures I see the problem; missing is the insulator pad that goes between the mount and spring. Take a piece of black plastic pipe and slide it over the coil where it contacts the mount.

Hope this helps.

Kirby said it!!!

You May Also Like

Rockauto - Poor Dayco timing belt kit quality - no help from so-called customer service Rockauto "Bought Dayco timing belt kit WP199K1AS, as it had gaskets/ oil seals other kits lacked. Installed all seals and parts; after less than 2 weeks,the engine jumped timing, shutting down..." Read more Rockauto - Wrong parts customers problems Rockauto "I ordered a new AC Compressor that RockAuto stated "May Looks different but will work the same as OEM" Well I received the part and it does not fit..." Read more Rockauto - Counterfeit parts or wrong parts Rockauto "It's being a terrible experience with the purchase of Monroe Struts from RockAuto. First there were wrong miss-matching parts in the boxes. Once informed, they quickly sent the correct parts...." Read more Rockauto - Not happy with return policy Rockauto "I ordered a waterpump put it on it lasted two months before it fell apart on the inside,dont know if it caused any other damage. I was told to go..." Read more Stockx - My missing shoes and Mish goes silent Stockx "Ordered 3 pairs of shoes, the new Louis Vuitton supreme shoes spending over $3500 total. Weeks later I only have 1 pair of shoes and Mish constantly change the story..." Read more Jillybugs - They are truly the best with the very BEST products.  Jillybugs "They have worked with the same factories for over 10 years and have amazing quality at prices your just not going to get ANYWHERE ELSE. With that will come wait..." Read more Lazada Philippines - Order Cancellation? Lazada Philippines "Just now, I checked the status of my order. The status of the order I placed was cancelled. What's confusing here is I DID NOT CANCEL MY ORDER IN THE..." Read more Eharmony customer care 1.844.238.8666 eharmony customer care phone number Eharmony "Eharmony customer care 1.844.238.8666 eharmony customer care phone number eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer..." Read more