Product: Rockauto Website Clear all filters (71 of 71 reviews match)
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Rockauto - Cant find my irder

The money is not in my account but the order is saying awaiting payment
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Review
#1692158 Review #1692158 is a subjective opinion of poster.
Product
Rockauto Website
Reason of review
Can’t find payment
Loss
$77
Preferred solution
Can’t find payment

Rockauto in Newark, New Jersey - Need to return parts

5.0
Details
In order the wrong part for My Jeep would like to return them for a set
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Review
#1678115 Review #1678115 is a subjective opinion of poster.
Product
Rockauto Website

Rockauto in Salisbury, North Carolina - Incomplete part and no customer service.

1.5
Details
I ordered a door lock actuator from Rockauto.com that their web site said would fit. The Lock actuator did not come with rods to connect to the door latch. The part discretion did not specify that the part did or did not come with the connection rods. Rock Auto does not have customer service to contact to question about the parts. The original rods are non-removable, and the connection rods are not available to purchase separately. They want me to pay to return the part at their quoted shipping price. I feel that sense the company is not selling auto parts that cannot be used for the intended purpose as they are advertising, the company should pay the full cost of shipping. I will not buy from this business again.
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#1671804 Review #1671804 is a subjective opinion of poster.
Product
Rockauto Website

Rockauto - Terrible; no one to speak too. No one will call back

1.5
Details
I need to speak to a live person and they don't have anyone to speak to. POOR customer service. Never again.
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Review
#1666419 Review #1666419 is a subjective opinion of poster.
Product
Rockauto Website
Pros
  • Easy parts look-up
Cons
  • No customer service and out 250
Reason of review
Poor customer service
Loss
$107
Preferred solution
Full refund
Tags
  • Custome Service
  • Customer Service A Joke

Rockauto in Tulsa, Oklahoma - Cause your website suck ***

1.0
Details
Fix your god damn web site
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Review
#1657248 Review #1657248 is a subjective opinion of poster.
Product
Rockauto Website
Cons
  • Sucks
Reason of review
Damaged or defective
Tags
  • Rockauto Sucks
  • Can t Talk To A Person
  • Website Rip Off

Rockauto - Order # 119824761

I ordred an article last friday and I pay for via my bmo bank account. Today I checked the status of my order and I found that they say the article is not paid . I have the confirmation of the payment by my bank.
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Review
#1648934 Review #1648934 is a subjective opinion of poster.
Product
Rockauto Website
Reason of review
Problems with payment

Rockauto - Charged my card

my car was charged did not receive the item.
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Review
#1648513 Review #1648513 is a subjective opinion of poster.
Product
Rockauto Website
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered

Rockauto in Salt Lake City, Utah - Defective Bilstein shocks

1.0
Details
I purchased the shocks the week before the 4th of July I installed in the weekend of the 4th of July it is now September 6th and all four are blown. I am currently trying to contact RockAuto and Bilstein shocks through the supplied web addresses. However currently if you tap on said web addresses it takes you back to the home sales page. I can get nowhere with a phone number or web address provided on RockAuto website. I am currently looking into other avenues. Worst Parts purchase of my life
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Review
#1646840 Review #1646840 is a subjective opinion of poster.
Product
Rockauto Website

Rockauto - Truth

1.0
Details
this website is not worth a dime can't get a return process properly done can't get a call back from the company because they seem to be a real big joke.
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Review
#1629471 Review #1629471 is a subjective opinion of poster.
Product
Rockauto Website
Pros
  • Eas to look up parts
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • No Phone Customer Service

Contact Rockauto Customer Service

Mailing Address:
RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Reviews

  1. 597 reviews
  2. 339 reviews
  3. 298 reviews
  4. 231 reviews
  5. 247 reviews
Rockauto reviews

Rockauto - Have plenty of money in the account but won't complete my order says my card is denied.

Continue to get a message when I try to place my order that says the bank denied my card. Bank says they show no record of them even trying.
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Review
#1621895 Review #1621895 is a subjective opinion of poster.
Product
Rockauto Website
Pros
  • Good pricing
Cons
  • Inability to file complaint to be resolved
Reason of review
Poor customer service
Preferred solution
Fix your website
Tags
  • Rock Auto Customer Care