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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
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After waiting 11 days I received wrong part. Now I have to go to fedx to return that which I did not order, and only then can I again wait for the right part (hopefully).

I expected them to offer expedited shipping as this was not my mistake. There really is no loss to them when they screw up, only to the customer. Its the additional 7-10 days of delay that is painful here. In addition, its very hard to find a way to contact a human at their site.

But seeing the human can do nothing anyway, I suppose its better that way.

A real waste of time. Too bad

Product or Service Mentioned: Rockauto Shipping Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $700.

Preferred solution: Deliver product or service ordered.

I liked: Cheap price, But then who cares when its the wrong part.

Company wrote 0 public responses to the review from Apr 11, 2017.
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