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I ordered a water pump for my audi and got a box with the right part number on it but inside was a water pump for a Toyota tundra. I have had to pay shipping and duty, have my car in the shop so I have to rent a car for another week til the new part arrives.

All these guys will do is take the part back but not compensate me at all for their mistake.. all they did was apologies and say their policy is your own your own.

They have the worst customer service know to man. I will never use their services again!

Product or Service Mentioned: Rockauto Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service and quality control.

Company wrote 0 private or public responses to the review from Oct 03, 2017.
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