Not resolved
Billing Practices
Customer service
Price Affordability
Value for money

I went to rock auto today to try to order some brake rotors and brake pads for my truck.After going through the full process entering my ZIP Code finding out the shipping information and placing my order by submitting it.

My shipping cost told me it was 14.99$, once I submitted it my shipping cost rose to 52.99$ I had no chance to know or stop this payment before it hit my account. I did have the option to cancel but we all know that will take several days even a week to get your money back. In my eyes this was negligence. I feel as if I was completely lied to about it.

I also tried to find a customer service number to talk to somebody and resolve this issue.Rock auto does not offer any customer service lines all services or through email.

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