State: Texas City: Houston Clear all filters (33 of 4052 reviews match)
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Rockauto review in Houston, Texas: Have a second car

2.6
Details
Great selection on parts. Shipping sucks!! Shipping charges from different warehouses kill any savings plus is you "need " your car, you are screwed because FEDEX is way later than they claim. I've been waiting all day, and the part is less than 200 miles away. It won't be here for three more days.
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1 comment
Anonymous
#1787405

Fed-X just sucks period,Rock Auto dumped UPS for the cheaper rate, only ones losing is the Customer.

Review
#1725841 Review #1725841 is a subjective opinion of poster.

Rockauto review in Houston, Texas: Looking for a payment

1.0
Details
Nothing I’m never using this company again!!!! No customer service no people to assist with an order. Poor performance and as a consumer I am taking my money elsewhere.
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Review
#1700172 Review #1700172 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Order processing issue

Rockauto review in Houston, Texas: Pissed off

I need to speak with an actual human being not a *** robot
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Review
#1696446 Review #1696446 is a subjective opinion of poster.

Rockauto review in Houston, Texas: Haven’t received my part

I believe Fed ex lost my part. Pls send full refund. I will purchase part locally.
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Review
#1684978 Review #1684978 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review in Houston, Texas: For picture of part number ALY05761U a physical pic

Get someone on the phone
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Review
#1670205 Review #1670205 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Nn

Rockauto review in Houston, Texas: Order part

Will not be using rock auto if I can’t speak to someone to make sure I get the right part. Matt 713 598 2290
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Review
#1656768 Review #1656768 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service
Preferred solution
Help finding product

Rockauto review in Houston, Texas: I need help with choosing my part

I need a phone number where I can get help choosing the right part for my truck
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Review
#1593462 Review #1593462 is a subjective opinion of poster.
Reason of review
Poor customer service

Rockauto review in Houston, Texas: Got wrong part

Yes no answer want to talk to a person
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Review
#1508231 Review #1508231 is a subjective opinion of poster.
Service
Rockauto Customer Care

Rockauto review in Houston, Texas: DON"T PAY EXTRA TO EXPEDITE SHIPPING

I placed an order on Wednesday and paid almost as much as the part cost to get delivery to get the item by Friday. They did not even bother to ship until Thursday. Needless to say, not coming today (Friday), it might be there by Monday. I could have paid alot less for Monday delivery. Basically I was overcharged by about $30 for essentially for a 5 day delivery window. Oh, and they will charge you to expedite, but in no way guarantee the expediting. Yes, I will be protesting the charge on my credit card, and I won't be coming back to this site. I prefer to deal with reputable businesses who stand behind what they tell their customers.
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Review
#1497949 Review #1497949 is a subjective opinion of poster.
Service
Rockauto Shipping Service

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Latest Question

Rockauto Questions

Rockauto review in Houston, Texas: Return

5.0
Details
I don’t know how or where to return my faulty alternator
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Review
#1491359 Review #1491359 is a subjective opinion of poster.
Product
Alternator
Reason of review
Return, Exchange or Cancellation Policy