State: Wisconsin Clear all filters (217 of 4052 reviews match)
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Rockauto review in Edgerton, Wisconsin: Have wrong part in correct box

1.0
Details
Rockauto review - Have wrong part in correct box
I have to call back during office hours
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Review
#1680321 Review #1680321 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Not as described/ advertised

Rockauto review in Madison, Wisconsin: Missing parts

I didn't get my tie rod end in my order an stabilizer bar link my order number is 119739103
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Review
#1646278 Review #1646278 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review in Madison City, Wisconsin: Bad customer service!

1.4
Details
Hi cuys, I ordered ball joints from Rock Auto and after two weeks delivery time finally got joints which do not fit to my Bird. Totally wrong measures. Now RockAuto is asking me to split what I paid. I asked phone number to call and discuss, then they closed the whole case. I cannot understand that kind of business attitude! Please be careful if you are going to order something from Rock Auto! #rockauto.
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Review
#1641620 Review #1641620 is a subjective opinion of poster.
Service
Rockauto Customer Care
Pros
  • No customer service
Cons
  • Return policy when they send you an incorrect item
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund
Tags
  • Wrong Parts

Rockauto review in Merrillan, Wisconsin: Sent me parts the broke a day after instalation

1.0
Details
Parts were window regulators for 2004 jeep liberty. Broke when I got home and tried the windows. Could not return till I found a redesigned parts that would work. Got a return label from rock auto and sent back. Now it says parts were received too late. Need to apply for warranty, but rock auto has parts. Plus warranty is get a replacement, but parts are a piece of junk, poorly made. Should never be selling these parts.
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Review
#1620538 Review #1620538 is a subjective opinion of poster.

Rockauto review in Madison, Wisconsin: WONT LET ME CANCEL ORDER

PLACED AN ORDER FOR 3 PARTS, CANCELED WITHIN 1 MINUTE OF ORDER BECAUSE I USED WRONG CARD, CANCELED 2 PARTS BUT 1 PART SAYS PROCESSING NO LONGER ABLE TO BE CANCELED. WHAT KIND OF GARBAGE IS THIS?!?!?!
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Review
#1594894 Review #1594894 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review in Woodville, Wisconsin: Question about shipping

I want yo know how quickly I can get a part shipped to me before I decide to purchase it.
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Review
#1505935 Review #1505935 is a subjective opinion of poster.

Rockauto review in Madison, Wisconsin: ??? On my order

Got an email an the wrong part is being shipped again
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Review
#1503296 Review #1503296 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto review in Madison, Wisconsin: If I let you know the Vin number can you tell me the rear catalytic converter that I need

4.2
Details
I don’t know which rear catalytic converter it needs if I give you the Vin number can you tell me which one?
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Review
#1473473 Review #1473473 is a subjective opinion of poster.

Rockauto review in Milton, Wisconsin: Pissed off customer

I ordered a door switch for my vehicle and was sent the wrong part. I went online to do a return and they want me to pay to have the part returned! Why would I pay to return a wrong part they sent me? My order was for the correct part. Can't call as they don't have a customer assistance line. Will never order from them again. Would not recommend Wtf them to anyone. Wtf Wtf
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Review
#1472073 Review #1472073 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto review in Waukesha, Wisconsin: I won't my money back on my card because I had to wait so long that I had to go buy A Heater Core

1.0
Details
I just called because I haven't received my Heater Core, I just want my money back on my card. So I had to get it from else where
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Review
#1460215 Review #1460215 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy