Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

I ordered a radiator for GMC 3500 truck per description in parts catalogue that was supposed to fit my vehicle.Upon receipt it was determined it was the wrong part and would not fit.

I returned it as instructed but the return was denied. RockAuto service dept said the part was use and could not be resold as new. It was not used nor could it be used as it would not fit. No full or partial refund was offered.

Multiple attempts to explain have fallen on deaf ears.I would like to elevate this above the sevice department but cannot find other email addresses.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $150. This person is overall dissatisfied with Rockauto. The most disappointing about radiator at Rockauto was refund policy for defective item and refund policy for wrong part Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Rockauto.

Check out the best and the worst companies in Equipment category for more informed decision or compare Rockauto to other companies on our site.

Had an Experience with Rockauto?

Write a review


Terms of Service
Post Comment

You May Also Like

Rockauto - Received Part Missing Critical Seal/Washer Rockauto "I recieved a brake hoses (right & left), one was in sealed package the other was not in a package at all and was missing the special crush washers needed..." Read more Rockauto - Ordered 4 shocks for my F100 and two were already opened and two rears are different Rockauto "There return exchange wanted me to pay for them shipping me used and opened shocks and the two rear are different. I emailed and they just keep saying the same..." Read more Rockauto - Faulty Catalog Listing Rockauto "Beware of Rock Auto! I ordered a fan motor for passenger side of Accord LX and was sent the driver side motor. I was told to send it back and..." Read more Rockauto - Not happy with return policy Rockauto "I ordered a waterpump put it on it lasted two months before it fell apart on the inside,dont know if it caused any other damage. I was told to go..." Read more The Bradford Exchange United Kingdom - Very Poor Product The Bradford Exchange United Kingdom "I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum. She didn't start wearing it until 6th December and it already looks..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more