Rockauto - Wrong parts customers problems

108 of 170 Rockauto reviews

I ordered a new AC Compressor that RockAuto stated "May Looks different but will work the same as OEM" Well I received the part and it does not fit or work the same.I called them and they were very condescending and unwilling to admit their foot notes that caused us to order were in-correct.

They wanted us to pay shipping both ways for their mistake. Their customer service after the sale is the worst I have ever experienced.

One may think you are getting a better deal but after you pay shipping both ways for their mistake...not a good deal at all just bad service from a bad company that does not stand behind their mistake and make it right.STAY AWAY!!!!

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  • What I liked
      No items
  • What I disliked
    • Miss leading ads

Reason of review:
mis lead
Preferred solution:
Full refund
Monetary loss:
$251
Product or service
Diesel Kiki Dkv14G Auto Ac Compressor
Review category
Equipment
review #662575 by

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